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- Address:3614 Indianola Ave, Columbus, OH 43214
- Phone:(614) 262-6004
- Website:http://www.planetfitness.com/gyms/columbus-indianola-ave-oh-369
- Rating:2.9
- Hours:24 hours
Planet Fitness
Reviews
Rated 2.9/5 based on 36 customer reviews.
Cody Dues
March 16, 2020 22:23
It would be nice if they told people they were closing or put up a sign that said closed I just tryed going up there at 9 and they were closed I checked my email and got and email from them at 8:35 nice advanced notice
Nathan Price
February 14, 2020 15:44
Gym itself is fine, albeit a bit small. It's the staff that are the real problem - nobody is really interested in actual customer service. The people behind the counter spend 90 percent of their time chatting or flirting with one another, and act like you walking in and needing to scan your badge is a major inconvenience to them. Rarely do you even get greeted (AFTER saying hello first), and when you do it's begrudgingly. Avoid this location like the plague if you want a welcoming atmosphere.
rachel black
February 9, 2020 19:12
I feel like every other location is better than this one. Parking here is terrible and the gym itself is so small and uncomfortable to work out in. But the absolute worst thing about this gym is the smell. I don't know if because it's not ventilated very well and isn't very big or what but the scent hits you as soon as you open the door. I live walking distance to this gym but go out of my way to go to different locations.
Everythingtween
January 2, 2020 05:00
Great place to workout! It is very clean, the staff are totally upbeat and friendly. This location has plenty of water bottles for purchase I bought mine from here especially for the price! Honestly you get pretty awesome deals each month for signing up and you will love the staff!
None
December 3, 2019 14:30
A basic gym that's extremely affordable and open 24/7. You really can't have an excuse. LOL
Jeremy Mault
October 25, 2019 00:32
It's a decent place to workout. Never really reviewed a gym before... but it's the best 10 dollars a month that I have ever spent. But of course you will only get out of it what you put into it. You don't just magically lose weight because you have a gym membership lol.
Kristen Hunter
September 18, 2018 22:33
My big concern was the showers in the women's restroom. They always have hair on the walls. As I am here frequently, I've noticed that they are the same hairs on the walls, which suggests to me that the showers are not being cleaned. That's unsanitary and just plain gross.
Jess Kocheff
September 11, 2018 21:53
This was the worst Planet Fitness that I have been to. My first impression was the locker rooms. They barely renovated from whatever the space was before. As far as the workout area goes...it needs to be updated. There is a crowded free weight and weight lifting area, there are plenty of treadmills, but NO STAIR STEPPER. That was a huge downside for me. Also, I only noticed one station for cleaning spray and towels. There should be a trashcan and cleaning station at every different type of area (cardio, arms, legs, weights, abs, etc).
Dianna Dunkle
September 10, 2018 21:35
Great place. Clean. Good customer service... but they also work hard to keep things clean.
A Google User
September 1, 2018 14:53
Staff is always friendly and all areas are clean. Only complaint is there are only 4 upright bikes which means a long wait usually. Staff cannot explain why Fox News is on 2 TVs and MSNBC is not on at all.
Henry Rubinstein
September 1, 2018 14:53
Staff is always friendly and all areas are clean. Only complaint is there are only 4 upright bikes which means a long wait usually. Staff cannot explain why Fox News is on 2 TVs and MSNBC is not on at all.
Wesley Graham
August 6, 2018 13:56
The times I've went in as a guest under my buddy's black card, I've been mean mugged and judged while working out. I feel like the front desk think I'm a lunk.
A Google User
August 6, 2018 13:56
The times I've went in as a guest under my buddy's black card, I've been mean mugged and judged while working out. I feel like the front desk think I'm a lunk.
A Google User
August 6, 2018 13:52
Judgement free zone....? More like Judge em all zone. Quit flodgin and make some gains.
John Bogue
August 6, 2018 13:52
Judgement free zone....? More like Judge em all zone. Quit flodgin and make some gains.
Jason Bean
July 4, 2018 16:33
Clean with a friendly staff and laid-back, non-judgmental vibe.
A Google User
June 11, 2018 00:07
I didn't use my membership enough to say anything too harsh. I feel like the personal trainers pretty much give you a cookie cutter routine regardless of what your needs are. My biggest complaint is how ridiculous it is that in 2018 you can't cancel a membership via telephone or online. Why do I have to physically come in or mail (ha) a letter asking to end my subscription, ridiculous.
edit*
I also remember the time I saw staff blatantly racially profile someone and try to accuse him of using someone elses membership....
amanda goodpasture
June 11, 2018 00:07
I didn't use my membership enough to say anything too harsh. I feel like the personal trainers pretty much give you a cookie cutter routine regardless of what your needs are. My biggest complaint is how ridiculous it is that in 2018 you can't cancel a membership via telephone or online. Why do I have to physically come in or mail (ha) a letter asking to end my subscription, ridiculous.
edit*
I also remember the time I saw staff blatantly racially profile someone and try to accuse him of using someone elses membership....
Kathryn Harman
June 8, 2018 02:45
I was treated badly by a staff employee and when I tried to address this with another team member I was ignored. I canceled my membership and never recieved an apology. Poor customer service.
A Google User
May 30, 2018 15:19
Planet Fitness in general is a great deal. For the money, you really get a lot. This location is crowded, so sometimes parking is an issue, but not often. The staff is friendly, and they have good hot water in the showers.
Brett Shockley
May 30, 2018 15:19
Planet Fitness in general is a great deal. For the money, you really get a lot. This location is crowded, so sometimes parking is an issue, but not often. The staff is friendly, and they have good hot water in the showers.
Dale
March 29, 2018 11:42
I've been to various Planet Fitnesses' around Columbus and this one is perhaps the busiest. This translates into it not being the cleanest. I often see staff hanging out behind the counter instead of walking around and tidying up the place.
It only takes one to two people to check people in. No reason why there should be six people behind the desk hanging out. The floor in the men's locker room is often wet, sometimes flooded, and the lockers need to be sprayed down routinely because they all smell like feet. The equipment also needs to be regularly maintained and wiped down.
When I went to LA fitness they at least had one person constantly cleaning the place, and they had lower traffic.
Dale Craft
March 29, 2018 11:42
I've been to various Planet Fitnesses' around Columbus and this one is perhaps the busiest. This translates into it not being the cleanest. I often see staff hanging out behind the counter instead of walking around and tidying up the place.
It only takes one to two people to check people in. No reason why there should be six people behind the desk hanging out. The floor in the men's locker room is often wet, sometimes flooded, and the lockers need to be sprayed down routinely because they all smell like feet. The equipment also needs to be regularly maintained and wiped down.
When I went to LA fitness they at least had one person constantly cleaning the place, and they had lower traffic.
Butt Hole
March 29, 2018 11:42
I've been to various Planet Fitnesses' around Columbus and this one is perhaps the busiest. This translates into it not being the cleanest. I often see staff hanging out behind the counter instead of walking around and tidying up the place.
It only takes one to two people to check people in. No reason why there should be six people behind the desk hanging out. The floor in the men's locker room is often wet, sometimes flooded, and the lockers need to be sprayed down routinely because they all smell like feet. The equipment also needs to be regularly maintained and wiped down.
When I went to LA fitness they at least had one person constantly cleaning the place, and they had lower traffic.
Cheryl Mayer
March 14, 2018 08:00
Real geniuses working the desk there. I was in from out of town and needed a day pass. They kept my drivers license! You have one simple job to do....Then you would think they mail it to you since it was their incompetence. Nope they just toss it. How bout send me the $10 it cost to replace it?
Pamela Cass
March 8, 2018 09:32
Smaller than most in Columbus but plenty of treadmills. Like paper towels in bathroom (just me I guess). Very clean and staff very friendly. Like the lockers.
Brandy Alexander
February 25, 2018 14:27
Always clean, open 24/7. Could use a bigger weight selection, but there are plenty of machines for cardio and assisted lifting.
Donna Crothers
February 8, 2018 10:16
Love going here! Night staff is awesome
Michael Pagan
January 24, 2018 22:24
Very nice and formidable staff, without a doubt! But definitely a very dirty location. The men's locker/bathroom was disgusting with q-tips all over the floor and toilet paper. Rather revolting! Not going there again, for sure.
Dan Bergeron
January 9, 2018 13:06
Clean enough gym floor with an odd layout.
Bigger issue is the staff's sticky fingers. I left a small bag at the gym ended up confirmed to be in lost and found by staff over the phone. Overnight, my bag and contents were stolen after 3rd shift worked that night. It contained headphones my tablet charger and a backup phone battery. Staff confirmed it disappeared since confirming it was on hand. Brought to management's attention.
UPDATE: suspected employee was confronted about the items and issue by mgmt, employee stopped showing for work.
Becky Harrison
November 28, 2017 20:35
Full equipment and weights smaller gym
Amanda Woods
October 23, 2017 04:08
It's ok, I'm just uncomfortable with so many younger people. It's frequently crowded, so that makes me even more uncomfortable. I liked victory gym, where it was all old women. It's a fine gym, it's certainly cheap, but it's not for me.
SONYA BROWN
October 23, 2017 04:08
Tyler's morning crew is the best! Courteous and always willing to help. A nice, clean exercise environment.
Dan Bergeron
October 23, 2017 04:08
Clean enough gym floor with an odd layout.
Bigger issue is the staff's sticky fingers. A small pouch fell out of my gym bag while leaving which contained my extra charging pack, tablet charger and cell phone charger. When I realized what I was missing I went back to the gym. They confirmed they did have my stuff but it was locked up in the back. Multiple staff members know me and knew it was mine. During the lapse between this being "locked up" and me coming to pick it up it was taken. So if you lose something and a good Samaritan happens to turn it in... The staff will just take it for themselves. At least they gave me my empty battery bag back... Assholes
Kyle Gillispie
October 23, 2017 04:08
I've been to a good amount of different location when I travel and this planet fitness isn't bad at all. A little outdated in some areas yes, but has a good amount of equipment and is reasonably clean. They only reason I give them a 3 out of 5 is customer service. I'm comparing the customer service here vs other planet fitness I've been to. When you walk in the simple how's your day going and when you leave have a great day can leave a lasting impression over time(from personal experience) it's funny because the newer staff are actually nicer and more customer friendly then the more experienced staff. This is an easy fix and I'm interested to see if this review gets noticed and I see a difference in the future.
Kyle Gillispie
September 11, 2017 14:22
I've been to a good amount of different location when I travel and this planet fitness isn't bad at all. A little outdated in some areas yes, but has a good amount of equipment and is reasonably clean. They only reason I give them a 3 out of 5 is customer service. I'm comparing the customer service here vs other planet fitness I've been to. When you walk in the simple how's your day going and when you leave have a great day can leave a lasting impression over time(from personal experience) it's funny because the newer staff are actually nicer and more customer friendly then the more experienced staff. This is an easy fix and I'm interested to see if this review gets noticed and I see a difference in the future.