| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 11:00 pm |
| Sat | 07:00 am - 07:00 pm |
| Sun | 07:00 am - 07:00 pm |
Just wanted to cancel and I am given the run around. Payments are being drawn for a year without me using the gym because I lived far now. Besides just learned that the Chula Vista facility was now closed and moved to Imperial which is even farther. Called them to cancel and was told I have to be at the imperial facility to cancel. Told them it is too far from me. I was told that was the only way, then I offered to send a letter of cancellation. That's when the lady acknowledged I can do that but has to be registered and all. Wow! It never stop to amazed me how far they can still find a way to treat you a subhuman and still try to extort from you. Is this for real!!!! They are not even the higher echelon of the government to have to require a registered mail. It is very laughable at best. I don't even register my letter to the government. Their only reasoning was to make sure it arrives properly. Are you kidding me!!! I wonder if they dont want their business to succeed?? Should go back to a customer support lesson 101. I think you can get that online for free??
Just wanted to cancel and I am given the run around. Payments are being drawn for a year without me using the gym because I lived far now. Besides just learned that the Chula Vista facility was now closed and moved to Imperial which is even farther. Called them to cancel and was told I have to be at the imperial facility to cancel. Told them it is too far from me. I was told that was the only way, then I offered to send a letter of cancellation. That's when the lady acknowledged I can do that but has to be registered and all. Wow! It never stop to amazed me how far they can still find a way to treat you a subhuman and still try to extort from you. Is this for real!!!! They are not even the higher echelon of the government to have to require a registered mail. It is very laughable at best. I don't even register my letter to the government. Their only reasoning was to make sure it arrives properly. Are you kidding me!!! I wonder if they dont want their business to succeed?? Should go back to a customer support lesson 101. I think you can get that online for free??
Just wanted to cancel and I am given the run around. Payments are being drawn for a year without me using the gym because I lived far now. Besides just learned that the Chula Vista facility was now closed and moved to Imperial which is even farther. Called them to cancel and was told I have to be at the imperial facility to cancel. Told them it is too far from me. I was told that was the only way, then I offered to send a letter of cancellation. That's when the lady acknowledged I can do that but has to be registered and all. Wow! It never stop to amazed me how far they can still find a way to treat you a subhuman and still try to extort from you. Is this for real!!!! They are not even the higher echelon of the government to have to require a registered mail. It is very laughable at best. I don't even register my letter to the government. Their only reasoning was to make sure it arrives properly. Are you kidding me!!! I wonder if they dont want their business to succeed?? Should go back to a customer support lesson 101. I think you can get that online for free??
These lawsuits against them speaks for itself! If I could give this place a -5 stars I would! Save yourself a headache and DO NOT INVEST IN THIS GYM!
My Mom's Story: To sum things up, the owner, Paul, was unprofessional by calling me "irritating" and accused my mom of lying. My mom had a due payment of an average of $150. She walked in and paid cash to this woman named "DD." DD accepted my mom's cash and gave her a receipt with her signature, my mom's name, and the amount "PAID IN FULL." This indicated to us that my mom had paid her entire balance of $150 IN FULL.
Later, as my mom enters the gym for a workout - the front desk person told her she owed $150. My mom explained to the front desk and she was asked to show proof of receipt because they did not have a copy (really? You're a business).
On a different day, my mom walks to the front desk to show the receipt to Kimberly. Kimberly calls the accounting department and spoke to Sophia. Sophia said our receipt was not valid because it didn't have an exact dollar amount. Sophia was very unprofessional and telling my mom they couldn't accept the receipt. That same day, Sophia calls my mom and says, "We got you confused with another person with your last name. You got her receipt by mistake." Same last name, but a different first name? Wow, that's what they came up with?
Today, January 3, 2018, I walked into the gym and confronted the owner, Paul. He said that that the receipt was meant for another woman with the same first and last name as my mom. I see, so now the names have changed. No longer is it just the same last name, but it's the first name that's the same name too. Long story short, Paul called me irritating and said that my mom was lying about giving any money. DD told me the same garbage Paul was telling me. I've got this place all figured out...
MY STORY: I received a letter from the gym on January 2, 2018 stating my card was declined for a December 1, 2018, payment. I checked my available balance and it should have been okay. I called my bank and they told me that the gym had never attempted to charge my card. In person today, January 3, 2018, I told the accounting department with Sophia what my bank said and she says that the gym's bank has no way of showing proof that they had ever attempted to charge my card or not. How convenient. Long story short, they waived the $20 decline fee and only charged me the original amount. But the question is, Why did they charge me a fee when my bank shows they never attempted in the first place!?
This gym is HORRIBLE. Their customer service is COMPLETELY rude. They gave me false information and now I'm stuck paying for a year when NOBODY told me about this cancellation fee ONLY if I move out of the area. This is RIDICULOUS. I tried to talk to their customer service twice and they kept interrupting me and not letting me talk. As a current customer service representative, this is very disappointing. I will be letting more people know not to go here.
You used to get what you paid for at this gym. For your low membership fee you got to use old machines which broke down often, leaks all over top floor during raining season, indoor dirty pool with roaches... A big plus for me was free child care ( still advertised on website). Sure the child care area is extremely small, often times having to wait for an open spot, child care attendant is often a no show on Sat. BUT I stuck around because it was cheap. Now, this gym is extremely expensive!! It's a rip off!!! If you want to swim, use sauna or jacuzzi your monthly fee will be $35. Also, if you're a mom who plans to use child care you will pay $20 a month for 1 child plus $15 for second child in addition to your usual membership. Meaning if I use child care and pool my monthly fees would be $70 . That is RIDICULOUS!!! This gym SUCKS!! With these new higher prices there are way better gym options out there. Debating between Chuze and 24 Hour Fitness.
Horrible Customer Service... horrible accounting system... incompetent employees to even answer basic questions. I will not recommend this gym just because the unprofessional staff. Gym facility ok, not too crowded and comfortable since is all women
I worked out here for a year, cancelled my contract WITHOUT any problem and now I am back because there is no gym like this one.
If you have all the benefits like massage, taning... this gym is like your club! Very comfortable because it's only for us LADIES :)
I only wish the restrooms were cleaner, there is toilet paper all over the place. But, I believe the members should learn how to flush and throw toilet paper in the TRASH!
You used to get what you paid for at this gym. For your low membership fee you got to use old machines which broke down often, leaks all over top floor during raining season, indoor dirty pool with roaches... A big plus for me was free child care ( still advertised on website). Sure the child care area is extremely small, often times having to wait for an open spot, child care attendant is often a no show on Sat. BUT I stuck around because it was cheap. Now, this gym is extremely expensive!! It's a rip off!!! If you want to swim, use sauna or jacuzzi your monthly fee will be $35. Also, if you're a mom who plans to use child care you will pay $20 a month for 1 child plus $15 for second child in addition to your usual membership. Meaning if I use child care and pool my monthly fees would be $70 . That is RIDICULOUS!!! This gym SUCKS!! With these new higher prices there are way better gym options out there. Debating between Chuze and 24 Hour Fitness.
You used to get what you paid for at this gym. For your low membership fee you got to use old machines which broke down often, leaks all over top floor during raining season, indoor dirty pool with roaches... A big plus for me was free child care ( still advertised on website). Sure the child care area is extremely small, often times having to wait for an open spot, child care attendant is often a no show on Sat. BUT I stuck around because it was cheap. Now, this gym is extremely expensive!! It's a rip off!!! If you want to swim, use sauna or jacuzzi your monthly fee will be $35. Also, if you're a mom who plans to use child care you will pay $20 a month for 1 child plus $15 for second child in addition to your usual membership. Meaning if I use child care and pool my monthly fees would be $70 . That is RIDICULOUS!!! This gym SUCKS!! With these new higher prices there are way better gym options out there. Debating between Chuze and 24 Hour Fitness.
Horrible Customer Service... horrible accounting system... incompetent employees to even answer basic questions. I will not recommend this gym just because the unprofessional staff. Gym facility ok, not too crowded and comfortable since is all women
Horrible Customer Service... horrible accounting system... incompetent employees to even answer basic questions. I will not recommend this gym just because the unprofessional staff. Gym facility ok, not too crowded and comfortable since is all women
If I could give it a straight 0, I would. The machines are from the 80s and are never cleaned. The old sweat from the person who worked out on that machine A MONTH AGO is still there. They don't disenfect and they're always looking for new front desk girls because they're RUDE AND UNPROFFESIONAL. They make a face at you like you're bothering them even though it's their job to be there ! They're always gossiping and make fun of thicker girls trying to work out.
They also have a roach problem but that's a different story.
They make it super hard to cancel your membership and DO NOT notify you if you're being charged every month. They basically steal from people after they realize the gym is trash. The billing center is unprofessional and HANG UP ON YOU IF YOU DISAGREE WITH THEM. I have no idea how the gym is still open. DO NOT SIGN UP HERE OR SIGN A CONTRACT !!!
I worked out here for a year, cancelled my contract WITHOUT any problem and now I am back because there is no gym like this one.
If you have all the benefits like massage, taning... this gym is like your club! Very comfortable because it's only for us LADIES :)
I only wish the restrooms were cleaner, there is toilet paper all over the place. But, I believe the members should learn how to flush and throw toilet paper in the TRASH!
I worked out here for a year, cancelled my contract WITHOUT any problem and now I am back because there is no gym like this one.
If you have all the benefits like massage, taning... this gym is like your club! Very comfortable because it's only for us LADIES :)
I only wish the restrooms were cleaner, there is toilet paper all over the place. But, I believe the members should learn how to flush and throw toilet paper in the TRASH!
I joined in 2001, loved it then and lost ALOT of weight. Now it's 2017 and it's time to get back to Work! Where else but here. The gym is big, clean, and professional. My hm. away from hm. once again!
I've been going to this gym for the last 15 years and sadly the gym has gotten worse and worse. Showers and machines are not cleaned on a regular basis. They've given so many promotions that now the gym is very overcrowded. It's really hard to find an open treadmill in the evenings. The workout equipment is outdated. They've shortened the hours on the weekends, especially on holiday weekends. I was hoping to go to the gym today but since it's labor day weekend I figured I'd call first to make sure they're open. No answer, so I'm guessing they're closed (today isn't even a holiday, why is it closed?) They should at least have an answering machine with a status of hours/closed days. Overall, I'm really disappointed how the service has dropped the last few years, which is why I'm switching to another gym. Would not recommend to anyone looking for a new gym.
Really, really bad. I actually paid for a year of membership, and never went due to my deployment overseas. When I returned, it had been over a year, and thinking that my contract was up, tried to cancel. NEGATORY, good buddy. Written, triplicate and ever other run-around but closing my account, and threats to mar my credit if I don't pay the upcoming month, plus fees before they'll cancel it. Nice welcome home. The front office lady, Amy, stated to me that my having returned from a war zone was neither here nor there- I still needed to pay. Keep in mind that I paid the 12 required payments in full.
Despite being deployed.
Fellow Veterans- keep an eye out for places like this- They're run by people who simply don't care about your service.
