| Mon | 04:30 am - 11:00 pm |
| Tue | 04:30 am - 11:00 pm |
| Wed | 04:30 am - 11:00 pm |
| Thu | 04:30 am - 11:00 pm |
| Fri | 04:30 am - 09:00 pm |
| Sat | 07:00 am - 07:00 pm |
| Sun | 07:00 am - 07:00 pm |
What's the point of buying a day pass if you can't use everything the place offers? I dont reccomend this gym at all.
They should add another leg press machine for people that wanna take pictures, otherwise...good.
I was a member at Gold's for 3 years and there are many pros and cons, but mainly cons...
PROs:
-Great selection of equipment and cardio space! They are well placed among all 5 floors. My favorite was the cardio cinema because I work out early in the morning before work and it's nice to run in the dark.
-The locker room has a nice layout and plenty of space and more private areas so you aren't all exposed.
-Good selection of protein bars, smoothies, and apparel.
-Good selection of fitness classes at good time slots.
CONs:
-There were quite a few times where I showed up and no one arrived to work and the front desk was gated off. They open at 4:30 AM on weekdays and I always arrived between 4:45-5 AM and still no one present. So I couldn't get a towel but luckily the whole gym isn't gated off so I could still access the stairwell to the locker room and gym, but you would hope that someone is working for security reasons because anyone can walk in without swiping their card.
-The parking situation is very frustrating. There are two options of parking garages depending on the day/time, so you had to keep track of which one to park at. I wish the only option was to use just the garage on Water St considering the one on Mason (which I used 95% of the time) is extremely sketchy and very difficult to maneuver through. If you have a long car or a large SUV, you're better off finding street parking a couple of blocks away.
-Canceling your membership is beyond painful. You have to email Taft Services (a 3rd party) just to be left in the dark with no responses. After numerous attempts to follow up with Taft, I called Gold's to understand the status of my cancellation and they said it takes 30 days to process, which they failed to tell me from the start. So I went to the gym one last time for a workout and approached the front desk asking about my cancellation status to which they said they can't access that info, meanwhile a manager at one of the back desks overheard my frustration and called me over for my info to look up in the system. She was able to give me the date that my membership will be terminated, but she did not seem pleased to help me with my troubles. So I ended up getting stuck with an extra month of payments. I believe this process applies to all Gold's through corporate, but you would think that corporate would use a 3rd party that comes with excellent customer service where they respond to your email with a date of the last day of your membership just so you feel better knowing that they received the request and that it is pending/processing...
-The gym is not clean or well kept whatsoever. The disinfecting wipes were empty most of the time (which you would think if I come in right when the gym opens in the morning, that some one would check and refill all those stations either when they close or right when they open). The soap dispensers were empty in the locker room for weeks! Toilet paper all over the locker room bathroom stalls that would be there for days.There are dust bunnies and dirty old equipment hidden in some corners.
NEUTRAL:
-The wifi used to be terrible to the point you couldn't even connect, and there is barely to no cell service, so if you stream your music it kinda ruined the vibe. But they eventually upgraded the wifi and it works well now! Although, they have a 2 hour time limit on it. So if you plan on doing a long workout, or utilizing most amenities that will take up lots of time (tanning, showering, back-to-back classes, etc.), or even just in the area and not at the gym but you are still connected, just ensure you disconnect from the wifi.
OVERALL, I stuck with this gym because I liked the location while I was living in downtown and the overall layout of the space worked very well with my routine. I achieved a lot of goals at this gym and I appreciate the ability to utilize this facility. But now that I moved to Tosa, I'm glad I left and joined a WAC and now wish I tried the WAC in downtown so I could have made the switch.
DO NOT sign up with Golds Gym unless you want to be locked into a contract. The rep I signed up with told me it was easy to cancel during the contract period. They work with a third party company that handles cancellations and they are incredibly hard to get a hold of.
Great gym, clean, lots of options, comfortable atmosphere
Great gym with 5 floors. Every stuffs was very clean and well organized.
Was super nice when it opened, but has devolved into a dark, grungy and uncleanly environment. You feel like you're walking through a large petri dish. Requests to management both in person and more formally through email are ineffective. An example: the glass basketball backboard in the (very nice) gym has had an absolutely filthy dark smear on it for over 3 years. It has never been cleaned despite repeated requests to do so. The televisions on the individual machines have not functioned properly for over a year. My honest impression is that when Gold's had to lower their monthly fees to respond to nearby competition the owners decided to cut costs on staff and cleaning and the perks that many of the original members had become used to.
Was super nice when it opened, but has devolved into a dark, grungy and uncleanly environment. You feel like you're walking through a large petri dish. Requests to management both in person and more formally through email are ineffective. An example: the glass basketball backboard in the (very nice) gym has had an absolutely filthy dark smear on it for over 3 years. It has never been cleaned despite repeated requests to do so. The televisions on the individual machines have not functioned properly for over a year. My honest impression is that when Gold's had to lower their monthly fees to respond to nearby competition the owners decided to cut costs on staff and cleaning and the perks that many of the original members had become used to.
I was considering looking into membership with this club, but after reading these reviews I think I'll pass...membership services sounds like a nightmare to deal with. Long term contracts in this industry are always a scam.
Excellent facilities and the staff are very friendly. The only drawbacks are
1) The weekend hours could be better-currently closes at 7 PM in the evening but would be nice if they could extend it to 8 PM or later.
2) The basketball court sometimes smells awful and you can tell it hasn't been cleaned in days..
3) some of the ellipticals are breaking down but as a whole the weight machines and dumbbells are very well maintained.
I would highly recommend this place given that I'm only paying $30 and that the upkeep and facilities are great. Parking is not bad at all
Update 5/2018: Maybe my feedback was taken into consideration- the basketball courts have been very well maintained over the past 6 months. Overall still highly recommend Gold's; great facility and equipment complemented by a great staff.
Excellent facilities and the staff are very friendly. The only drawbacks are
1) The weekend hours could be better-currently closes at 7 PM in the evening but would be nice if they could extend it to 8 PM or later.
2) The basketball court sometimes smells awful and you can tell it hasn't been cleaned in days..
3) some of the ellipticals are breaking down but as a whole the weight machines and dumbbells are very well maintained.
I would highly recommend this place given that I'm only paying $30 and that the upkeep and facilities are great. Parking is not bad at all
Update 5/2018: Maybe my feedback was taken into consideration- the basketball courts have been very well maintained over the past 6 months. Overall still highly recommend Gold's; great facility and equipment complemented by a great staff.
Excellent facilities and the staff are very friendly. The only drawbacks are
1) The weekend hours could be better-currently closes at 7 PM in the evening but would be nice if they could extend it to 8 PM or later.
2) The basketball court sometimes smells awful and you can tell it hasn't been cleaned in days..
3) some of the ellipticals are breaking down but as a whole the weight machines and dumbbells are very well maintained.
I would highly recommend this place given that I'm only paying $30 and that the upkeep and facilities are great. Parking is not bad at all
Update 5/2018: Maybe my feedback was taken into consideration- the basketball courts have been very well maintained over the past 6 months. Overall still highly recommend Gold's; great facility and equipment complemented by a great staff.
Staff is great, cleaning lady does an excellent job but there are a few things that bother me to the point I never could get into going to Gold's gym regularly as I have gone to Planet Fitness. Although the concept is greatly appreciated, women's private exercise room is merely a token - it's super small with really poor equipment, swimming pool is too cold (if you are not there to swim laps but do some lighter water exercise - you're going to be shivering) and the ultimate safety hazard - people continue to bring their cell phones into the sauna regardless of the signs to not do that. Also, they don't put up subtitles in the cardio-cinema for the hearing impaired which is super annoying.
Staff is great, cleaning lady does an excellent job but there are a few things that bother me to the point I never could get into going to Gold's gym regularly as I have gone to Planet Fitness. Although the concept is greatly appreciated, women's private exercise room is merely a token - it's super small with really poor equipment, swimming pool is too cold (if you are not there to swim laps but do some lighter water exercise - you're going to be shivering) and the ultimate safety hazard - people continue to bring their cell phones into the sauna regardless of the signs to not do that. Also, they don't put up subtitles in the cardio-cinema for the hearing impaired which is super annoying.
Very busy with up beat customers...big rush starts at 4:30 PM (Mon. through Fri.) Convenient and ample parking accross the street.
Well managed and professionalism shows....This is a year round facility with mixed age groups and stable regular clientele....HAVE A GREAT WORKOUT !
State of the art facility, with 5 floors of workout equipments. Indoor swimming pool and saunas. Workout sessions and helpful instructors. Membership is affordable and it comes with free parking in downtown. Cardio movie theater is one the unique features. I Recommend giving it a try. 7 day free trial before you join, also try out spinning classes, yoga and body pump. One of the best facilities in downtown. This location also has a basketball court.
I have been going to Xperience Fitness for the past 4 years and went here yesterday the first time in hopes of changing. NOPE First off, this gym is super trash, really disappointed. Parking sucks downtown so you're most likely walking far to get in. They have a parking structure across the street which is small and narrow and congested. Rarely a spot and stressful going in and out. Then you have to walk up 2 flights of stairs till you get to reception. After presenting my 7 day pass, I was told I can't play basketball which is something i looked forward in checking out. He said it's because of insurance purposes. So you're telling me I can work out around heavy weights and equipment that potentially could seriously injure someone or kill them, and that's safe? Yet, I can't shoot a ball around?! Trash.Especially driving 20 minutes to get there, there was no indication of any exemptions in the email. Their court is a half court which is boring. They have 5 levels of lots of equipment that's great but there's too much going on, they try to accommodate way too many at once. Pool area smelled gross and floor was dirty. Locker rooms smelled and were dirty. Equipment they sell there are way overpriced, you can buy their brand at Wal mart for cheaper. Disappointed and will not return to use the rest of my pass. Will consider Planet Fitness as they seem to have lots of higher more consistent ratings. Id even pay more to go to the WAC. Sorry to leave you guys a bad review but you guys are falling behind and are too expensive for what similar gyms offer.
Gold's kicks ass. The group GGX classes will get you into shape quick. Their spin instructors are all great. Classes might be intimidating if you are really out of shape, but the instructors can offer modifications to get you through. Most clients are adults, older than college aged. Ive never seen a child there and I prefer it that way. If you've got kids, try the YMCA.
Gold's is one of the only gyms in downtown Milwaukee with a lap pool. It's only 20 meters but it's way better than the pool at the Milwaukee Athletic Club. The staff here is attentive and helpful. The personal trainers are knowledgeable. It's a huge facility.
I printed out the trial one day pass with all my info. The kid at the desk had no idea what that was. He made me sign in as a guest and made me pay. The gym itself is good. Though I had expected more hardcore equipment.
I chose not to enroll.
I signed up for a two year membership, when my membership was going to end in August I came into the gym in June to see if there was anything needed from me to end my membership since I had already joined a different gym. I was told no there is nothing I need to do, I guess I should have some how documented this because now I found out that once your contract ends you are automatically signed up for a month to month membership, I am sure that was in my paperwork I signed originally so my mistake. Since I already tried to find out what I needed to do i thought it would be fair for Golds to waive the charge since an employee gave me incorrect information, Golds does not agree with this. I called the billing company who told me only the gym could waive it, I went to the gym and was told I needed to send an email to cancel and no only the billing company could waive it. Called the billing company again who told me what I was told before that the gym could only do that. I called the gym again and was told they would look into it and call me back. Finally I recieved an email back from the manager, not a phone call like I was told to expect, simply saying I need to pay. So be aware if Gold's employees make a mistake its actually your fault, I get I am canceling the membership so they do not have much of an incentive to do the right thing. I guess two years of payments and additional fees doesn't cut it.
I know there is a stigma with golds gyms, and certain stereotypes still exist here (lots of bros, lots of socializing and overall rude etiquette), but honestly it's a good gym for being in the middle of the city. 5 smallish floors of equipment, including free weights 2 power racks, 3 benches and a host of cable machines. Other floors have lots of cardio equipment and other amenities. Charge is fair in my opinion. My experience with the staff has always been straight forward, just gotta know what you want from your gym
Well-maintained facility, great instructor and good people. Highly recommended!
If you are looking to pay for socializing then this is the gym for you, but if you are just looking to workout and be healthy and in shape save yourself the money. I have lost 20lbs and counting by focusing on nutrition instead of spending hours with a personal trainer. I am trying to help the next gullible gym seeker don't waste your hard earned money at Gold's by buying their TeamBuilding, Personal Training, and Team Challenge etc. Just eat well and workout, you don't need all their fluff. I went to Gold's Gym excited to get back in shape and was falsely motivated by all the different amenities and programs pushed onto me by the staff. I wasn't forced to sign anything, but they really lay it on heavy to make their profit. I learned the hard way that all of the staff is trained to market their sales incentive, and all the fake support was nothing more than a sales strategy. I accept responsibility for my naive thinking that they were actually interested in helping me reach my goals, but now I realize that I can find a much better workout plan for a faction of the cost and a lot less stress. I went to Gold's because I wanted a gym that was local, that I could just go workout, and de-stress. Instead Gold's offers non-existent WIFI, a "friendly" staff with a sales pitch to solve all my problems. I stopped going because it felt like I was always dodging someone trying to sell me something when all I wanted to do was workout in peace. I blame the Gold's Gym profit model not the staff.
Terrible. Experience, would definetly not recommend to anyone because they're just trying to steal your money. Went in with son of my buddies and just because I was out of state resident I had to pay $15 for one day! while my friends got a free 7 day pass because they were residents which shows that they obviously don't care about your needs and totally bias an are just for the money your bringing into the company. Also they have this controversal act where if you buy there supplements you get a cheaper membership which also shows they're just trying to move there products and make money off of you , the staff was also extremely clueless about the equipment and everything there was to offer. I had to correct them on things they should've known in the fitness industry witch is pretty poor. Overall not impressed with this piss poor gym and shouldn't be carrying the golds gym label. Definetly the worst one
I signed up for a two year membership, when my membership was going to end in August I came into the gym in June to see if there was anything needed from me to end my membership since I had already joined a different gym. I was told no there is nothing I need to do, I guess I should have some how documented this because now I found out that once your contract ends you are automatically signed up for a month to month membership, I am sure that was in my paperwork I signed originally so my mistake. Since I already tried to find out what I needed to do i thought it would be fair for Golds to waive the charge since an employee gave me incorrect information, Golds does not agree with this. I called the billing company who told me only the gym could waive it, I went to the gym and was told I needed to send an email to cancel and no only the billing company could waive it. Called the billing company again who told me what I was told before that the gym could only do that. I called the gym again and was told they would look into it and call me back. Finally I recieved an email back from the manager, not a phone call like I was told to expect, simply saying I need to pay. So be aware if Gold's employees make a mistake its actually your fault, I get I am canceling the membership so they do not have much of an incentive to do the right thing. I guess two years of payments and additional fees doesn't cut it.
