Janelle Luther
May 9, 2018 20:51
UPDATE: NO LEG TO STAND ON. $105 for NOTHING.
If you cancel your membership with Anytime Fitness in Greenfield, please make sure you have something in writing from them! They assume you are a LIAR. Last November, when I asked to cancel my membership, an employee of Anytime Fitness asked me to write a note on a piece of paper stating I was cancelling. I did so and handed over my keycard. After four months, I realized Anytime Fitness was still withdrawing $35 from my account every month! I called to resolve this with the owner and he told me there was nothing in writing, even though their own computer system says the last time the keycard was swiped was in November 2017 when I cancelled my membership and handed in my keycard. He is refusing to refund me my money and if I reverse my credit card charges, he threatened me with collections! Very bad business practice!
I want to warn any possible new customers to perhaps consider a different gym that respects your honesty and integrity. Don't make the same $105 mistake I did.
UPDATE: I went to Anytime Fitness and after looking through a bankers box full of contracts, notes, cancellations, etc., an employee and I were able to locate the cancellation notice hand written and signed by me . My checking account was then reimbursed for the funds that were withdrawn.
The owner called me and asked me to amend this review since the issue was eventually resolved by his polite, kind, and professional employee working for him.