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- Address:11528 Gulf Fwy, Houston, TX 77034
- Phone:(713) 943-2220
- Website:https://www.24hourfitness.com/Website/Club/00301
- Rating:3.4
- Hours:24 hours
24 Hour Fitness
Reviews
Rated 3.4/5 based on 22 customer reviews.
john doe
February 8, 2020 14:31
Aside from a mandatory robotic hello, the staff is not genuinely friendly and I've been going there for 15+ years. I usually just don't worry about it and focus on working out.
I checked in, they said a monotone hello and saw my face. I left something in my car and literally came back a minute later, they totally forgot I just checked in, a guy named David who was there a minute ago made me check in again. I told him I was literally just there but he told me to contact his boss (Which I never brought up, I guess to say he didn't care and to contact him if didn't like it. He actually was there for my check in a minute before). I understand rules, but a minute gap seemed arrogant to feel powerful rather than customer service for a twenty year member.
Keep In mind I'm a former customer service manager and now professional who never takes time to do this and usually praises people like the graveyard satff who do a great job.
Please communicate with David to understand people and improve customer service, along with his bare minimum staff in the morning. For every person that speaks up I guarantee there is a large silent majority who had poor customer service, don't say anything and just go elsewhere.
morning thrift
February 5, 2020 11:25
It's a great gym. Aside from the fact that the cable setup is not by the mirror. It's important for beginners to see that they are in perfect form while using the cable setup.
Candace Chanel
November 24, 2019 13:27
Honestly this gym was a VERY GOOD gym before hurricane Harvey. Since the remodel the gym has been TRASHED!!! You have there people that don't have a membership and keep getting guest passes. People drop off their kids like it's a day care. The Basketball court is filthy! Sauna horrible, and it's over crowded because of these people and their guest passes! I guess i'll go to L.A fitness since this location will no longer be 24 hours anyway
Dat Doan
June 18, 2019 16:08
24 hours fitness center, good location for your work out.
Alejandro Gomez
September 13, 2018 18:39
The location is not busy when I go randomly at (different times and days) so the equipment I use is usually available. However sometimes my internet connection is not good & the WIFI service is slow but overall it is pretty good.
Richard Leach
August 28, 2018 01:21
Great steam room and pool love the rope climb and second floor. Good basketball cort. All ways clean good advice if you ask for it. Plus lots of discounts, veteran, PD, senor citizen, and more.
A Google User
August 28, 2018 01:21
Great steam room and pool love the rope climb and second floor. Good basketball cort. All ways clean good advice if you ask for it. Plus lots of discounts, veteran, PD, senor citizen, and more.
Neil Arnett
June 15, 2018 18:54
Staff is friendly and the machines are newer and in good working order. Rating 3 stars for the lack of attention to the weight racks and weights just laying around. Clientele must think their moms work here to pick up after them. Staff should be more assertive about keeping the racks in order. Extremely crowded 5 to 9 pm.
A Google User
June 15, 2018 18:54
Staff is friendly and the machines are newer and in good working order. Rating 3 stars for the lack of attention to the weight racks and weights just laying around. Clientele must think their moms work here to pick up after them. Staff should be more assertive about keeping the racks in order. Extremely crowded 5 to 9 pm.
Pablo Vega
May 12, 2018 00:07
Best 24 hour fitness in the area. Lots of free weights, perfect workout temperature (not cold or too hot) and lots of cardio machines. Feels like an LA fitness. I did not try the pool so no comments about that. Not as fancy as the 24 hour fitness on rice village, but waaaaaay better than the one in Louisiana st, and the other one closer to Galveston.
Brittany Chavis
April 21, 2018 02:22
Great location! There are always good promotions and offers to take advantage of.
usmcperez06
February 28, 2018 13:45
24 hour has really stepped up their game. Come location has turf, with push sleds, tires, and rubber weights for squats and deadlifts. The membership price ain't bad it's 29.99 with 1 yr contact but if your don't like contracts they have an option for no contact but the price is a little higher per month. They do have an initiation fee but it's not to high but you might be able to get in during a promotion with no initiation fee. Only reason I gave it four stars is the kids club it cost 16.99 for the first kid and 11.99 for the second child. Most gyms include kids club. I know my last one did the membership for my last gym was 20 bucks with kids club included. That's just my opinion because with the membership and one child in the kids club you will be paying almost 50 bucks. It is a good gym and the facility is great.
Michelle Whitelonis
February 21, 2018 08:23
This 24 hour fitness location has decent amenities and some great fitness classes. Linda is a fantastic instructor! She is very personable, motivating, friendly, and fun. She always has pep, but not in an overwhelming or obnoxious way.
A Google User
February 17, 2018 06:46
I love to come here in the middle of the night to swim and use the sauna. I'm usually by my self! Wet areas are clean and ladies locker room is clean. No hair dryers; use the hand blowers. Water pressure is great in the showers. After work hours the place is packed! Staff is helpful and available.
Leena Anneli Peltoniemi
February 17, 2018 06:46
I love to come here in the middle of the night to swim and use the sauna. I'm usually by my self! Wet areas are clean and ladies locker room is clean. No hair dryers; use the hand blowers. Water pressure is great in the showers. After work hours the place is packed! Staff is helpful and available.
Randy Martin
December 23, 2017 22:23
My home gym in Castle Rock, CO is outstanding so this isn't a knock on 24 hour fitness overall but specifically this Gym. The management and staff at this Gym are not doing their job properly. Weights are completely disorganized and there seems to be a general state of apathy that prevails. Some of that I put on the clientele at this Gym because if you are a regular Gym member and don't know how to properly return items to where you picked them up then you need to be talked to. I have found unused dumbells lying around all over the place as well as dumbells randomly placed back on their racks out of order, stacked on top of each other etc.. I also find their to be too many machines packed too closely together at this Gym. It makes it difficult to move around at times.
Duane Swan
October 19, 2017 08:17
I've been coming to this location a little more than a year. It is conveniently located near my home and work.
Pros:
Most of the staff is courteous and professional. Majority of their machinery is is working condition, and it is quite spacious. Steam room and Sauna is working almost all of the time.
Cons:
The restrooms are never properly cleaned. Toilets always smell like old urine. Shower curtains are stained with mildew.
I try to come early morning to avoid the nastiness.
Weights are 97% of the time either in it's wrong place or not racked at all.
Many car break-ins so try to park close.
Most evenings, members play music on a speaker that can be heard throughout the gym. Not sure why staff never addresses it...
Regardless of the Cons, I come in, workout, rerack my weights, and leave. Just wish it could be a bit more " tidy'd'-up" so my visits could be more pleasurable.
Alex Jimenez
October 19, 2017 08:17
They almost redid the whole facility with the exclusion of new stairmasters. The men's restroom is still disgusting. Same urinals and toilets wich look like they never scrub. And poeple are so ghetto fabulous here they feel that they dont have to wipe down stuff. equipment. shipments
Johnathan Balderas
October 19, 2017 08:17
So far I enjoy my workouts there. The staff seem to be very helpful and approachable.
Lionel Deluna
October 19, 2017 08:17
Very friendly staff and members, not overly crowded. Very clean. I've been going for a few years there, I highly recommend this location.
Akenn
October 19, 2017 08:17
Brand new facility after Hurricane Harvey, and it is AWESOME!!!!
Duane Swan
August 31, 2017 14:21
I've been coming to this location a little more than a year. It is conveniently located near my home and work.
Pros:
Most of the staff is courteous and professional. Majority of their machinery is is working condition, and it is quite spacious. Steam room and Sauna is working almost all of the time.
Cons:
The restrooms are never properly cleaned. Toilets always smell like old urine. Shower curtains are stained with mildew.
I try to come early morning to avoid the nastiness.
Weights are 97% of the time either in it's wrong place or not racked at all.
Many car break-ins so try to park close.
Most evenings, members play music on a speaker that can be heard throughout the gym. Not sure why staff never addresses it...
Regardless of the Cons, I come in, workout, rerack my weights, and leave. Just wish it could be a bit more " tidy'd'-up" so my visits could be more pleasurable.