Kevin Morris
January 2, 2020 22:23
Great Y and clean most of the time! But you can also feel the tension and animosity with the staff whether attitudes, drama or problems that can be easily solved and addressed, but instead it becomes larger and grows because it is not nipped in the bud. I truly believe guest and members should not be made aware of the issues that the staff have going on. Workers (especially) management need to work on attitudes and display of emotions when feeling overwhelmed and stressed. Also, far as communication with members, some are great at it others are not with their tone or responses to guest and visitors. Front desk workers are usually welcoming unless they feel pressured or pressed by the management. Kids corner staff are very welcoming and friendly whether you are dropping kids off or just stopping by to speak and have a conversation with the workers in kids corner. The wellness/fitness floor is usually clean and equipment is readily available if you are there during the less busiest hours. The locker room is clean, shower is usually mopped and swept during the day; except the whirlpool being cleaned the water is usually mirky and dark especially during the busiest hours due to not showering before entering the whirlpool. Workout classes are fun especially if you get to know the instructors. Overall you feel at home at the Y, but it also need improvements mostly concerning the staff (management) other than that it is a great place to workout and fellowship.