A Google User
August 27, 2018 10:21
I used to have a membership with Golds that expired. Went in with girl friend and looked around w staff and took tour of Genesis facility. Then we sat down with staff member to discuss pricing for a year, but after trying to arrive at a simple price, I was given the run around with aprx 1K + yearly enhancement fees, taxes, & enrollment fees, which brought cost up to $1209 for 2 people. When I asked for a print out, staff member refused to give me one with BS copyright excuses? My girl friend and I got up and walked out disgusted & in dismay that a club can operate this way; like cheesy car salesmen in plad suits? Then I get a call from the manager a few days later, who starts asking about my experience there? After explaining the whole experience, he starts playing this good cop bad cop game with me, telling me that his staff member was misinformed, misrepresented Genesis & would be reprimanded. That he could turn this whole thing around give me a much better deal for my girl friend and I & would even give us a few days free. So, he plugs out a figure that was cheaper, but left out all the hidden fees, which he insisted does not count as part of the total annual cost of membership, but yet, I still have to pay these hidden fees? After adding the hidden fees back in against his approval, the total annual cost was about the same as the 1st guy's figures, who was probably sitting next to him, laughing? I hung up feeling like I was being conned by this place and will never return back. They can keep their free passes and stick where the sun doesn't shine!