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- Address:2620 N Main St, High Point, NC 27265
- Phone:(336) 899-2049
- Website:http://www.goldsgym.com/high-point/
- Rating:2.7
- Hours: 24 hours
Gold's Gym
Reviews
Rated 2.7/5 based on 16 customer reviews.
Dixie Scott
October 1, 2019 10:16
Love it here my second home non judgmental gym
Jay K
September 23, 2019 13:23
Terrible place. Went there to cancel the membership in mid December and I was still charged until February. I called them and asked about it and they said their manager was ON VACATION so he didn't cancel any of the memberships during that time. What kinda joke is that?? They don't have 2 managers or assistant manager to take over when one manager is gone? So they successfully ripped off extra $80 from me. Called corporate and they didn't do anything either. Go to Planet Fitness instead!!! Much better staffs, equipments and better everything!
Heidi
August 17, 2018 13:33
Really awful company.
The gyms are run down and poor decisions are made about what to fix (eg. re-doing the perfectly-good floor but not fixing the paper towel dispensers, soap dispensers, water fountains, basketball court, restroom stall doors that aren't usable).
Be sure to read your contract thoroughly, because it's incredibly hard to get out of. I got charged yesterday for my membership, and even though I CANCELED yesterday as well, due to the 30-day cancellation policy, I will be charged again next month for a service I won't be using.
My personal trainer was fantastic, but everything else about the company shows how much they despise their customers. They don't even HAVE a customer care/complaints phone number, probably because it would be overrun.
A Google User
August 17, 2018 13:33
Really awful company.
The gyms are run down and poor decisions are made about what to fix (eg. re-doing the perfectly-good floor but not fixing the paper towel dispensers, soap dispensers, water fountains, basketball court, restroom stall doors that aren't usable).
Be sure to read your contract thoroughly, because it's incredibly hard to get out of. I got charged yesterday for my membership, and even though I CANCELED yesterday as well, due to the 30-day cancellation policy, I will be charged again next month for a service I won't be using.
My personal trainer was fantastic, but everything else about the company shows how much they despise their customers. They don't even HAVE a customer care/complaints phone number, probably because it would be overrun.
Gary Whitmire
July 11, 2018 09:04
I signed up about year and a half ago. After the first year I cancelled my membership and now I am still being charged. I called the new general Manager and he said he could not do anything about it. I haven't even been there in a year and I was told by the general manager there's nothing he could do. Is the basketball court even open? The hours was changed and now a huge inconvenience to us all. That's why I signed up to start with. I am talking with my lawyer now and discussing a possible law suite as to being charged after membership was cancelled. When I originally signed up and signed a contract it was when it was 24 hours and used a basketball court that no one is allowed to be on to gain memberships. The amenities that was I was sold on does not exist. The customers are treated like strangers if you don't pay for a trainer when you go in. if you would like to resolve this before we go into court don't ask me to contact you. You can contact me. My nest step is to let everyone one on social media know as well. I'm sure there is resolution to all of this but that will be on Golds Gym time. You have my name in the review and my phone number is on file, feel free to give me a call. The last 4 of my number is 7511.
A Google User
July 11, 2018 09:04
I signed up about year and a half ago. After the first year I cancelled my membership and now I am still being charged. I called the new general Manager and he said he could not do anything about it. I haven't even been there in a year and I was told by the general manager there's nothing he could do. Is the basketball court even open? The hours was changed and now a huge inconvenience to us all. That's why I signed up to start with. I am talking with my lawyer now and discussing a possible law suite as to being charged after membership was cancelled. When I originally signed up and signed a contract it was when it was 24 hours and used a basketball court that no one is allowed to be on to gain memberships. The amenities that was I was sold on does not exist. The customers are treated like strangers if you don't pay for a trainer when you go in. if you would like to resolve this before we go into court don't ask me to contact you. You can contact me. My nest step is to let everyone one on social media know as well. I'm sure there is resolution to all of this but that will be on Golds Gym time. You have my name in the review and my phone number is on file, feel free to give me a call. The last 4 of my number is 7511.
A Google User
March 24, 2018 17:01
People there are friendly and make you feel welcomed. Update: I am now a member of Planet Fitness. After posting a review 4 months ago I have just learned that gold's gym change their hours and they are not 24 hours anymore. That totally changes my review because I Definitely would need to be at a jam that is 24 hours with the schedule the I have. I am now a member at planet fitness and I like it much better for the price and the hours.
Tanessa Barnes
March 24, 2018 17:01
People there are friendly and make you feel welcomed. Update: I am now a member of Planet Fitness. After posting a review 4 months ago I have just learned that gold's gym change their hours and they are not 24 hours anymore. That totally changes my review because I Definitely would need to be at a jam that is 24 hours with the schedule the I have. I am now a member at planet fitness and I like it much better for the price and the hours.
chester don
February 5, 2018 19:01
Closing at 8pm on the weekend! How does that improve the quality of the gym????? In your response to L you stated that based on the usage of the gym that closing at 8pm is best for all members. How is that even remotely true? I want to come to the gym when my schedule allows, not having to worry about the gym, that I pay to be open 24/7, to be closed! make these hours more reasonable for everyone and stay open until 12 every night! Planet Fitness is 24/7 and I hope you lose your customers to them because obviously you don't care about your customers. If you think those hours work for everyone then you deserve to go out of buisness!
Andy Seagram
February 5, 2018 18:34
Doesn't even deserve 1 star. The equipment has gone down hill and disgusting. I swam laps in the pool 2 months ago and got a bacterial infection from the water, which I should take action on the medical charges. The final straw was when they decided to change their operating hours without customer consent. Again, something I should take legal action for them changing a service that I was paying for. But honestly I'm just over this dump. Planet fitness is better than this place now. I'd also suggest Anytime Fitness and 24/7 Fitness if your looking for a 24 hour option. Don't waste your time with these people. - Note to management, please don't reply to me saying your sorry like you have with everyone else. If you really cared about your customers you would have talked with them before making a change like this.
randy Low
February 4, 2018 13:57
These new hours are ridiculous! The reason everyone loved the rush is because they were open 24 hours a day. Golds gym takes over and is now closing at 8pm on the weekend and 11pm on the weekdays. This is insanely ridiculous! At least planet fitness is open 24/7 because you are going to lose so many loyal customers because you have decided to change your hours to such unreasonable times! This gym is going down hill fast! First the basketball court has been closed for months with no reason and now they are closing at unreasonable times! I know of many people who will be switching to Planet Fitness because this is ridiculous!
Cody eagle
October 25, 2017 12:52
First of all good location second the staff are nice and welcoming. The machines are labeled perfectly and the steam room is nice along with the pool
Malcolm Flores
October 25, 2017 12:52
Tried to cancel my membership over a 3 month span. Was told multiple times and assured that the GM would contact me at specific times on specific dates...He could not make that happen in 3 months. No one still to this day has told me his name...INCLUDING HIMSELF?? Very unprofessional. Over the course of those three months I was also told and assured multiple times that it would be taken care of and that I would receive a confirmation of cancellation. That promise was told to me by someone at the desk, and on the phone. At the desk, I watched the woman hand write my information down. I spoke to someone at the desk because for my third travel visit to in a row the GM was no where to be found(Attempted a face to face talk at various times of the day.) The journey to cancellation was long and frustrating. I'll hit the high lights. (1)Gold's Gym will not cancel your membership unless you do it directly with the GM(Meaning if you moved away from the area like me and you can't be there between 8-4pm your going to have to take a day off work and hope they help you then.) or the other ONLY way is to mail in a letter to the home office...I seriously asked if that was a joke.(2)Gold's Gym did not inform me of membership policy cancellation changes, nor did they apologize for it.(3) The GM has now personally told me as of 10/2/2017 that my membership is canceled...3rd person to tell me that my membership is closed as of(Insert that particular day's date here)(4) The GM(The GMs name was never spoken of by the staff or *EVEN HIMSELF...GM NEVER INTRODUCED THEIR SELF??) as I was explaining the facts of my experience, decided to insinuate I was a LIER MULTIPLE TIMES! ? WHY WOULD YOU DO THAT?? COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL. DIDN'T ATTEMPT TO APOLOGIZE TO ME FOR ANYTHING AT ALL. WITHOUT DIRECTLY WORD FOR WORD SAYING IT, THIS MAN CALLED ME A LIAR!!
(5) The Sales associate that signed me up/and convinced me to join also in the end was the only person that was friendly to me. The only person to explain policies and changes before/during/and anytime after I had signed up. The only person to return phone calls. The only person from any gym I have ever been apart of that remembered me from 6 months before hand. His name is Bryan, I don't remember his last name, if you need to find him, try asking the desk person...when you ask for the GM...guess who that person gets...Bryan.
From a customers stance he could easily replace the GM with zero training and your members would be MUCH happier. Sometimes a friendly/knowledgeable person is the best thing for bad corporate changes (Such as forcing customers to sit down with the GM.) WELLS FARGO REPLACED MANY SIMILAR GMs, SIMPLY WITH PEOPLE THAT ARE NICE AND PRETEND TO WANT TO HELP. THEY STILL HAVE MY BUSINESS EVEN WITH THEIR OWN SET OF TERRIBLE EXPERIENCES BECAUSE THE GENERAL MANAGER DIDN'T CALL ME A LIAR, INSTEAD HE APOLOGIZED. TAKE A HINT REPLACE YOUR INCOMPETENT GM AND INFORM YOUR CUSTOMERS BEFORE YOU CHANGE THE RULES, NOT AFTER THEY ARE ALREADY TRAPPED.
The bottom line is the GM of Gold's Gym in High POINT, NC on 2620 N Main ST. as of 10/2/17 is incompetent to run that business. Zero sense of good business practices. In the future, I would recommend others to use other Gold's Gyms if the company were to own any of it's past mistakes and fixes them for future members. "Repealing and Replacing" the quality of the top level management would be a great start for your High Point Location. I don't feel comfortable, recommending this exact location to anyone until a new General Manager is put in place(CAUSE: Three months of no control of your business' day to day customer service.) The company's new policy changes are also alarmingly deceitful.
Out of pure disrespect from the general management, I cannot return to any Gold's Gym personally. I would have been open to returning to a different location if these issues happened the same exact way, but I WASN'T insinuated to my face that I was a lair. The Ultimate disrespect of your customers.
-Sincerely your lost customer
louie holman
October 25, 2017 12:52
Wonderful place to workout. Very friendly staff. Wide range of equipment. Clean locker rooms. Thumbs up. All the way around.
Danielle Quick
October 25, 2017 12:52
The Gym was okay. Ladies bathroom was dirty sink and toliet area. Watched people workout then jump straight into the pool. Alot of space, good equipment, several options however not my cup of tea.
Giovanni Villalta
March 15, 2017 21:37
Visited today to know the place and the guy was very nice, the cleaning excelente, good machines