| Mon | 07:00 am - 09:30 pm |
| Tue | 07:00 am - 09:30 pm |
| Wed | 07:00 am - 09:30 pm |
| Thu | 07:00 am - 09:30 pm |
| Fri | 07:00 am - 08:00 pm |
| Sat | 09:00 am - 04:00 pm |
| Sun | 08:00 am - 04:00 pm |
I had bad experience in this gym located in kings highway, people in the desk they have bad attitude especially (Vanessa )And they are scam. They make it so easy to register and when you wanna cancel it is so so hard to do that and they keep billing you for no reason and extra fees and charges for no reason.
I will never ever go back nor my family and friends.
I don't understand how Lucille Roberts could charge people's credit cards every month in whatever amount they want WITHOUT NOTICE OR CONSENT! It just doesn't make sense to me. Is that even legal?? How can you run a business this way? I think the only reason you have as many members as you do is because you are the only women's gym around here. If there was a half decent all women's gym around here I'd stop my membership here in a heartbeat.
Extremely dirty and unpleasant place. Front desk stuff is very rude and unprofessional and never heard of customer service manners. The equipment is old and mostly broken. Every other elliptical machine is out of order for more then a year. The rug smells and the equipment is never getting cleaned, everything is covered in dust. For anyone who reads the comments please take your money somewhere else, it was a horrible experience.
Be aware- signing up is easy
Canceling your membership not so much
They charged me for months of a membership I wasn't using insisting on me coming in and canceling it in person
They pass you on from one person to the next and won't cancel it online or over the phone
It's 2019, grow up Lucille Roberts!!
Friendly staff and great place to workout in peace.
Love most of the instructors but wish sundays and tuesday would have higher intensity classes
I love this gym. First one I have ever been to. It's an all womens gym and small but the atmosphere is calm and relaxing. I feel at home even with si many strangers around. They have different classes everyday of the week and they repeat with the same instructors and their specialties. There are treadmills on the first floor and upstairs are the classrooms, more treadmills and weights. Something for everyone.
Lucille Roberts Kings Highway is a family gym. The staff is friendly and courteous, and very accommodating. Management is user-friendly. If there are any problems, they are eager to help out. Patrons are greeted with a smile and waved off with a goodnight.
The classes and instructors are geared to assisting us with achieving the best results that we are seeking. Although rigorous, with a high intensity, (no pain, no gain) they are fun and enjoyable!! The instructors do their best to motivate us and offer help where we need it.
The gym is maintained and is always clean. I thoroughly enjoy working out at Kings Highway with some great friends who have become like family!...I highly recommend the experience!
Compared to other gyms Lucille Roberts closes early and it's not very cleanly. It's mostly cardio machines... they would benefit from some variety.
Compared to other gyms Lucille Roberts closes early and it's not very cleanly. It's mostly cardio machines... they would benefit from some variety.
I had bad experience there, when I cam for the first time and asked how much I will pay each month girl on the front desk told me $ 9.99 (it was promotion) and in the middle of the second month I will be charged for $69.99 I said fine. My friend was also there and she heard the same. After 3 days I came and asked when they will change my account the lady on a front desk said on July 1 or 2, how much? She said $ 9.99. Ok. On July 2 they took $ 19.99 from my account. When I just asked why, the manager said me I knew that information, No I don't, nobody ever told me that. My friend was disappointed too. Actually $19.99 for a month it's not a lot of money but they have to tell me before , I asked 2 times in two different days, and my friend too. They just tried to make me stupid that's why I will never go there anymore. The manager instead should say that it's might be the girl that said it to me made a mistake but no she instead said that we are miss understood. I usually trust people but it was better to record them. Make sure girls when you see any promotion on Lucille Roberts that on Kings highway try record their words or they will make you stupid or even deaf . I hope they will return my money back now. Overall place is not bad, good classes and equipments, nice trainers. But front desk staff and the manager super bad.
I had bad experience there, when I cam for the first time and asked how much I will pay each month girl on the front desk told me $ 9.99 (it was promotion) and in the middle of the second month I will be charged for $69.99 I said fine. My friend was also there and she heard the same. After 3 days I came and asked when they will change my account the lady on a front desk said on July 1 or 2, how much? She said $ 9.99. Ok. On July 2 they took $ 19.99 from my account. When I just asked why, the manager said me I knew that information, No I don't, nobody ever told me that. My friend was disappointed too. Actually $19.99 for a month it's not a lot of money but they have to tell me before , I asked 2 times in two different days, and my friend too. They just tried to make me stupid that's why I will never go there anymore. The manager instead should say that it's might be the girl that said it to me made a mistake but no she instead said that we are miss understood. I usually trust people but it was better to record them. Make sure girls when you see any promotion on Lucille Roberts that on Kings highway try record their words or they will make you stupid or even deaf . I hope they will return my money back now. Overall place is not bad, good classes and equipments, nice trainers. But front desk staff and the manager super bad.
I don't know where to begin. I've been Lucille Roberts member for 4 yrs already and I liked it but lately everything changed, since NYSC bought them. I've been such a good customer. I even brought a lot of people with me, including my friends and even my mom.
So couple of days ago, I checked my mom's bank account and what I saw was shocking. She is getting charged twice in a month from both LR and from NYSC even though she never went to NYSC. And she was charged $49.95 four times and once $99.90 from NYSC and rest of the charges were from LR.
I talked to LR staff about this and they tried to avoid the responsibility; they said that they have no idea why is that happening and that they're two separate companies and they don't know what NYSC is doing. I was like how is that right when NYSC is your owner.. Ok then if that's so, how did they get access to my mom's information. It doesn't make sense. Then they just gave me a number to call to NYSC.
I did call and the lady on the phone also told me that she has no idea about that. That she doesn't see any of those charges. I'm like .. how ? She gets charged twice with your name on it and w/ LR name on it. Then She said that maybe since they're the owners now that's why I see their name on it but in reality it might be LR taking the money.
So the lady didn't really helped me much. She suggested to call LR corporate office. I'll do that as soon as I find out their number.
I'm getting so pissed off. >:[ None of them want to take the responsibility but they do like to take money. Like I can't trust them anymore. I've to check my account every day now cuz I don't know when, how much or how may times I'll get charged.
P.S. I canceled my mom's membership w/ LR. One of my acquaintance told me that she didn't like this new system or whatever is this new thing is. They suddenly are increasing charges and so on. So she also canceled her membership. If they continue like this they won't have any customers left anymore.
I don't know where to begin. I've been Lucille Roberts member for 4 yrs already and I liked it but lately everything changed, since NYSC bought them. I've been such a good customer. I even brought a lot of people with me, including my friends and even my mom.
So couple of days ago, I checked my mom's bank account and what I saw was shocking. She is getting charged twice in a month from both LR and from NYSC even though she never went to NYSC. And she was charged $49.95 four times and once $99.90 from NYSC and rest of the charges were from LR.
I talked to LR staff about this and they tried to avoid the responsibility; they said that they have no idea why is that happening and that they're two separate companies and they don't know what NYSC is doing. I was like how is that right when NYSC is your owner.. Ok then if that's so, how did they get access to my mom's information. It doesn't make sense. Then they just gave me a number to call to NYSC.
I did call and the lady on the phone also told me that she has no idea about that. That she doesn't see any of those charges. I'm like .. how ? She gets charged twice with your name on it and w/ LR name on it. Then She said that maybe since they're the owners now that's why I see their name on it but in reality it might be LR taking the money.
So the lady didn't really helped me much. She suggested to call LR corporate office. I'll do that as soon as I find out their number.
I'm getting so pissed off. >:[ None of them want to take the responsibility but they do like to take money. Like I can't trust them anymore. I've to check my account every day now cuz I don't know when, how much or how may times I'll get charged.
P.S. I canceled my mom's membership w/ LR. One of my acquaintance told me that she didn't like this new system or whatever is this new thing is. They suddenly are increasing charges and so on. So she also canceled her membership. If they continue like this they won't have any customers left anymore.
finally after 10 yrs of using this gym im over the top annoyed so im writing this. 1 the very old half broken bathrooms are alwats broken and out of order one at a time for weeks on end. same thing with machienes . out of order with a im sorry sighn for weeks. i come daily at least 4 times min a week. u have one bar bell with no functional bench press a place to do prooer chin ups that can fit a womens hand ize . what abt muscle ups why would women want to do that? i usually give up waiting for te one barbell or the one that has 40 pounda attached with no options to lift more then 40? im an athlete who cycles sometimes 100 miles threw country hills and i also swim and run . why r u trainers 50 plus and over weight and giving classes? seriously only carlos and tammy and one other class teacher look in shape. its not motivational. The reson im stuck using this gym is bec i adhear to my religious calling to modesty and there for do not want to work out with men so im stuck here. i hope management reads this and does something small at least. u can start with haveing proper a/c . forget abt even working out hard when u walk in most days past march u meet thick smelly air. ive seen peopel say wow i looked for parking for 15 min i get here and i gadda go bec i cant breath. oh and ur ppl at the desk i feel for them they have to deal with angry ppl complainig abt a situation thats not normall but they need a paycheck.
finally after 10 yrs of using this gym im over the top annoyed so im writing this. 1 the very old half broken bathrooms are alwats broken and out of order one at a time for weeks on end. same thing with machienes . out of order with a im sorry sighn for weeks. i come daily at least 4 times min a week. u have one bar bell with no functional bench press a place to do prooer chin ups that can fit a womens hand ize . what abt muscle ups why would women want to do that? i usually give up waiting for te one barbell or the one that has 40 pounda attached with no options to lift more then 40? im an athlete who cycles sometimes 100 miles threw country hills and i also swim and run . why r u trainers 50 plus and over weight and giving classes? seriously only carlos and tammy and one other class teacher look in shape. its not motivational. The reson im stuck using this gym is bec i adhear to my religious calling to modesty and there for do not want to work out with men so im stuck here. i hope management reads this and does something small at least. u can start with haveing proper a/c . forget abt even working out hard when u walk in most days past march u meet thick smelly air. ive seen peopel say wow i looked for parking for 15 min i get here and i gadda go bec i cant breath. oh and ur ppl at the desk i feel for them they have to deal with angry ppl complainig abt a situation thats not normall but they need a paycheck.
The parking situation at this location is ALWAYS a pain in the neck. This area is always congested, as far as traffic and you have to feed the meter. Nice, clean and spacious gym though. Friendly staff.
They need to pay attentiom to the bathrooms..untidy, always a mess. Parking is horrendous.
Need more non metal, bulky free weights.
I absolutely love the pound class with Francesca there. Shes energetic and has an amazing routine that will burn your butt and abs. The facility has also been upgraded since a couple of years and there's newer machines and cleaner spaces. Definitely worth it.
Joined 2 weeks ago. Place is Very clean, classes are amazing, and the hours are now until 9:30 so i have a lot of time to spend there. The girls at the front desk are amazing and really helpful!!!Adrian especially is a sweet heart!!!. The price is really great and wont break you pocket. They offer personal trainers at great prices and all the machinery is new and many to choose from. You don't have to wait for any machine even when its busy.
The best Gym in this area. Great team work and classes. A lot of new machines. Staff is friendly, everything is neat and clean. All women's gym great prices.
I LOVE this place! I've been attending this gym for many years. It's a great atmosphere for women. The management team, front desk staff, instructors, and babysitters are all GREAT and friendly. Really enjoy the classes. Highly recommend this gym!
Great! I love it! Its so clean and people are in here so helpful. They have many helpful classes with very nice teachers. And the best thing is that we can bring our friends for a week. I think everyone should try to come hear.
The classes and instructors are amazing. The staff at the front desk are always friendly and helpful. This location is overall great and even has a sauna for no extra charge.
Joined 2 weeks ago. Place is Very clean, classes are amazing, and the hours are now until 9:30 so i have a lot of time to spend there. The girls at the front desk are amazing and really helpful!!!Adrian especially is a sweet heart!!!. The price is really great and wont break you pocket. They offer personal trainers at great prices and all the machinery is new and many to choose from. You don't have to wait for any machine even when its busy.
Great! I love it! Its so clean and people are in here so helpful. They have many helpful classes with very nice teachers. And the best thing is that we can bring our friends for a week. I think everyone should try to come hear.
