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Lucille Roberts

25 Reviews
Mon 06:00 am -09:00 pm
Tue 06:00 am -09:00 pm
Wed 06:00 am -09:00 pm
Thu 06:00 am -09:00 pm
Fri 06:30 am -08:00 pm
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Lucille Roberts inNew York  

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Rated 3.6/5 based on 25 customer reviews.
February 23, 2020 17:58

One of the biggest scams in the city. They will rope you in without a cheap "trial",then charge you $69.99 annual "membership" fee. When you try to cancel, they will then make you pay a $10 cancellation fee. Dispute any of this, they will claim there are no such things as trials, even though the trial agreement was sent to my email. In addition, the manager Natalie Cruz was so rude to me and conveniently had to take a call when I was speaking to her. I, then walk out, and she processes the cancellation fee without my permission. I, then email their corporate email who assure me I will be refunded in 10 business days. Natalie and her merrymen continue to harass me to make payments, as I was smart and blocked them from my card when she fraudulently charged me. I tell her I don't owe her anything, and she threatens to send me to collections if I don't give them my credit card information. What business behaves like this? I, then email the corporate office again, and the manager Alissa Yurick switches what she originally said and now says that I was just going to get $79.99 off what I originally owed. I tell her that's not what she said originally, and she ignores me, which inspires me to file a complaint with the Better Business Bureau. Save yourself the time and aggravation: don't just this gym! They will find any way to squeeze a dollar out of you, and continue to charge you when you leave. In addition, the gym itself is very low quality with outdated machines, filthy bathrooms, no weekend classes, and basic, crowded uninspiring weekday classes. Don't join this gym!

October 9, 2019 00:12

VERY BAD EXPERIENCE!!!!!!
The Manager Natalie Cruz is rude and not polite.
I had a very bad experience at this location with the Manager Natalie Cruz, she threw the contract copy on my face in front of front desk members because I asked her for that document to finish my membership.
She treated me very badly, the customer service that she gave me was pity.
How this Gym has a manager that shows NO RESPECT for the CUSTOMER ?

August 6, 2019 18:24

The gym is okay, nothing special. They offered a free personal session as their promotion, but they cancelled it for no reason and never rescheduled. Then I relocated and wanted to cancel the membership, I went there in person and the lady provided me with a few other options and told me that if I still want to cancel, just shoot her an email and I don't have to go back to the gym to do it. So I said okay, I wanted to see if there are locations that might be convenient for me after the relocation. There are none, but I was really busy at that time so I didn't email her back till later, then her email stopped working so I called the center, they told me I had to go in person again and put me on hold without letting me talk one more word for over 30 minutes then told me nothing they can do and I had to go to the gym. Bad experience.

September 30, 2018 21:36

The changing facilities are unbelievably cramped and the bathroom stalls are TIGHT! SOME of the classes are good, some are just meh.... It's hard to get a workout in on your own cuz there is hardly any workout equipment. No one should spend A DOLLAR to go to this gym!!! AND the staff sucks!! Nasty attitudes.

September 4, 2018 11:18

I wanted to wait at least a year before I wrote a review. (1) I am especially impressed by
Ms. Liliana Charria who has been dependable, friendly and professional for the almost 3 years that I have been a member. I must say that the gym is ran very well and efficiently. (2) This is quite important because most of us have to run in and workout quickly, with our work schedules when we go to Lucille Roberts on our lunch break, and in the afternoon/evenings, we also have to navigate our transportation schedules, after working out, to return home at a reasonable hour. She insures the classes are on time, and that instructors are available more than any other club that I have belonged to. (3) She has a great eye for talented Instructors! My life has been changed for the better, especially by the talented Mr. Josip Fabian, and other instructors, as well. (4) Liliana also hires great administrators for the front desk. I am a little shy, but they are so friendly that I never am hesitant to ask questions about promotions or changes, etc. (5) Also, I appreciate how she treats the Instructors with respect, as well as the clients. She, and her work ethic, makes the Lucille Roberts experience, a pleasant one. (6) The cost is also reasonable and adding NYSC has been a real bonus and pleasant development.

September 4, 2018 11:18

I wanted to wait at least a year before I wrote a review. (1) I am especially impressed by
Ms. Liliana Charria who has been dependable, friendly and professional for the almost 3 years that I have been a member. I must say that the gym is ran very well and efficiently. (2) This is quite important because most of us have to run in and workout quickly, with our work schedules when we go to Lucille Roberts on our lunch break, and in the afternoon/evenings, we also have to navigate our transportation schedules, after working out, to return home at a reasonable hour. She insures the classes are on time, and that instructors are available more than any other club that I have belonged to. (3) She has a great eye for talented Instructors! My life has been changed for the better, especially by the talented Mr. Josip Fabian, and other instructors, as well. (4) Liliana also hires great administrators for the front desk. I am a little shy, but they are so friendly that I never am hesitant to ask questions about promotions or changes, etc. (5) Also, I appreciate how she treats the Instructors with respect, as well as the clients. She, and her work ethic, makes the Lucille Roberts experience, a pleasant one. (6) The cost is also reasonable and adding NYSC has been a real bonus and pleasant development.

July 18, 2018 20:27

Clean, not too crowded, and has a good variety of classes

July 18, 2018 20:27

Clean, not too crowded, and has a good variety of classes

June 28, 2018 14:36

Been a member at this gym for 3 years now. It's a women's only gym with a relatively affordable membership fee. They have a variety of classes which I enjoy the best. If you're looking for a personal workout, this might not be the best place coz the training area is small-ish. Plus if there are personal training sessions going on, there's really no room for more than 6-7 people to comfortably work out. I usually go here only for classes and maybe some cardio.

Also the staff is extremely polite and friendly!
I'd recommend becoming a member here if you're not big on personal workout and enjoy group training on affordable budget.

June 28, 2018 14:36

Been a member at this gym for 3 years now. It's a women's only gym with a relatively affordable membership fee. They have a variety of classes which I enjoy the best. If you're looking for a personal workout, this might not be the best place coz the training area is small-ish. Plus if there are personal training sessions going on, there's really no room for more than 6-7 people to comfortably work out. I usually go here only for classes and maybe some cardio.

Also the staff is extremely polite and friendly!
I'd recommend becoming a member here if you're not big on personal workout and enjoy group training on affordable budget.

June 18, 2018 22:30

I joined this gym a while ago. And the ladies on the phone made it sound very good and they even offered me a deal of $25 a month. They make themselves sound very nice and the pictures online it looks very clean and spacious. Yet when you come into the gym, the place is usually crowded and the bathroom is very small. One of the bathrooms have been out of order every time I was there. The bathroom is very outdated with the stalls being very short that you can see from one to the next when standing to change. Their is no paper towel, only hand dryers and the lockers are full many times. With all that, I went to the gym a couple of times and then realized I had enough. The classes are packed with no individual attention, and they aren't the greatest at all. I really did not like it. The people at the front desk put on a show and all they really want is your money. I requested to stop my membership, and they started charging me $15 more per month without notice. They never called me. They just started charging me more, then I called my bank to say that the charges are invalid and they banned LR from charging me. Eventually, LR started calling me all the time, and threatens to send my charges to a collection agency even though I haven't been to the gym in months and I requested to cancel. The people in this gym put on a nice show, but they are big scammers. Don't be fooled! This place is home to many employees that are dishonest! Don't be the next one to be fooled like I was. I wish someone would have warned me before I handed them my credit card. The employees here are rude after you come a couple of times and they treated me horribly. Don't be the next victim! Heed my warning! Just don't go! You might just get yourself tangled into nightmares. Its really not worth it! You might sign up because it seems good but its really not! Take my word! Do not go to this gym!! You and your wallet will cry! Look on Yelp for some of the reviews as well! I usually don't have much time to write reviews but this experience was unusually terrible! Its great to loose weight and build muscle but not at the risk of loosing your mind. Exercise! But don't get yourself involved with this gym.

June 12, 2018 17:50

Bait and Switch! Prices are no good then valid. Shifty. Men in the gym! Male instructors! Not clean. Don't give your number they will harrass you. No morning classes on Wednesday, Thursday, or Friday! Classes= Isn't that the point? Not open weekends either.

June 12, 2018 17:50

Bait and Switch! Prices are no good then valid. Shifty. Men in the gym! Male instructors! Not clean. Don't give your number they will harrass you. No morning classes on Wednesday, Thursday, or Friday! Classes= Isn't that the point? Not open weekends either.

January 24, 2018 13:46

The best gym ever the staff rocks and the trainers are awesome. The more I go thebetter I feel. Truly the best thing I can do for me Everyday. Grand Central LR is the BEST GYM EVER!!!!!!!!!!!!!!!!!!!!!!

October 18, 2017 11:00

Took my first Zumba class ever this week and I absolutely loved it. Not only was it fun and explosive but it KICKED MY BUTT! I had a great time dancing and moving but also got a great work out in. Can't wait to go back this week and try the rest of their classes. Best part all women!!!!!!!

October 18, 2017 11:00

I used to go to the Lucille Roberts in the Heights but recently moved thus changing to the Grand Central location. This location is way bigger and it has more machines which is a plus. The classes are more cardio based but it's a good place too start if you're a beginner in fitness. Lucille Roberts is a good basic gym and it gets the job done if you know what you're doing. I haven't done the personal training at Lucille Roberts but it's super cheap which is great. Having a personal trainer is a sure way to get results.

They're closed on Saturdays now, which is pretty annoying since they're closed on Sundays. Being closed on the weekend is probably my biggest problem with this gym but I guess they do this because most of the customer base is people who work in the area. Also it's summer and people like working out outside.

All in all, Lucille Roberts is an inexpensive gym in which you can get great results. Just note you can't workout on weekends.

October 18, 2017 11:00

This place is a fun, exciting and comfortable environment for all women. The staff is super friendly and the classes are great! They do a great job motivating members with fun contests and the gym is always clean. Highly recommend!

October 18, 2017 11:00

The people here are so friendly and helpful! I took my first class here and everyone was so supportive. I was shown around and I couldn't ask for a nicer environment :)

October 18, 2017 11:00

I joined Lucille Roberts about a month ago for the second time. Since I've been at Lucille Roberts, I've seen a chance in my attitude towards my goal. The staff is very knowledgeable and helpful. Whenever I need help on a machine, they don't hesitate to show me how to use it. The classes are amazing. You get a full body workout. Even though you're in a group, its like me having a personal trainer. I love hit her at Lucille Roberts

August 7, 2017 13:13

The people here are so friendly and helpful! I took my first class here and everyone was so supportive. I was shown around and I couldn't ask for a nicer environment :)

August 3, 2017 17:55

Took my first Zumba class ever this week and I absolutely loved it. Not only was it fun and explosive but it KICKED MY BUTT! I had a great time dancing and moving but also got a great work out in. Can't wait to go back this week and try the rest of their classes. Best part all women!!!!!!!

June 29, 2017 21:51

I used to go to the Lucille Roberts in the Heights but recently moved thus changing to the Grand Central location. This location is way bigger and it has more machines which is a plus. The classes are more cardio based but it's a good place too start if you're a beginner in fitness. Lucille Roberts is a good basic gym and it gets the job done if you know what you're doing. I haven't done the personal training at Lucille Roberts but it's super cheap which is great. Having a personal trainer is a sure way to get results.

They're closed on Saturdays now, which is pretty annoying since they're closed on Sundays. Being closed on the weekend is probably my biggest problem with this gym but I guess they do this because most of the customer base is people who work in the area. Also it's summer and people like working out outside.

All in all, Lucille Roberts is an inexpensive gym in which you can get great results. Just note you can't workout on weekends.

June 29, 2017 21:51

I used to go to the Lucille Roberts in the Heights but recently moved thus changing to the Grand Central location. This location is way bigger and it has more machines which is a plus. The classes are more cardio based but it's a good place too start if you're a beginner in fitness. Lucille Roberts is a good basic gym and it gets the job done if you know what you're doing. I haven't done the personal training at Lucille Roberts but it's super cheap which is great. Having a personal trainer is a sure way to get results.

They're closed on Saturdays now, which is pretty annoying since they're closed on Sundays. Being closed on the weekend is probably my biggest problem with this gym but I guess they do this because most of the customer base is people who work in the area. Also it's summer and people like working out outside.

All in all, Lucille Roberts is an inexpensive gym in which you can get great results. Just note you can't workout on weekends.

June 23, 2017 17:57

This place is a fun, exciting and comfortable environment for all women. The staff is super friendly and the classes are great! They do a great job motivating members with fun contests and the gym is always clean. Highly recommend!

June 19, 2017 18:29

I joined Lucille Roberts about a month ago for the second time. Since I've been at Lucille Roberts, I've seen a chance in my attitude towards my goal. The staff is very knowledgeable and helpful. Whenever I need help on a machine, they don't hesitate to show me how to use it. The classes are amazing. You get a full body workout. Even though you're in a group, its like me having a personal trainer. I love hit her at Lucille Roberts

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