February 23, 2020 17:58
One of the biggest scams in the city. They will rope you in without a cheap "trial",then charge you $69.99 annual "membership" fee. When you try to cancel, they will then make you pay a $10 cancellation fee. Dispute any of this, they will claim there are no such things as trials, even though the trial agreement was sent to my email. In addition, the manager Natalie Cruz was so rude to me and conveniently had to take a call when I was speaking to her. I, then walk out, and she processes the cancellation fee without my permission. I, then email their corporate email who assure me I will be refunded in 10 business days. Natalie and her merrymen continue to harass me to make payments, as I was smart and blocked them from my card when she fraudulently charged me. I tell her I don't owe her anything, and she threatens to send me to collections if I don't give them my credit card information. What business behaves like this? I, then email the corporate office again, and the manager Alissa Yurick switches what she originally said and now says that I was just going to get $79.99 off what I originally owed. I tell her that's not what she said originally, and she ignores me, which inspires me to file a complaint with the Better Business Bureau. Save yourself the time and aggravation: don't just this gym! They will find any way to squeeze a dollar out of you, and continue to charge you when you leave. In addition, the gym itself is very low quality with outdated machines, filthy bathrooms, no weekend classes, and basic, crowded uninspiring weekday classes. Don't join this gym!