Lacey Smith
November 25, 2019 13:27
NYSC Greenpoint and City Hall have never given me any issues but this location is particularly a mess. The front desk, a couple of the class instructors, my personal trainer, Leon, they're good people and give the club its only positive: genuine human connection. Everything else ranges from fine to nightmarish. I'm not a big fan of NYSC bc the workouts are super repetitive. The gym is okay, regular equipment, heavy rotation, not a lot of cleaning or maintenance. Row-press-deadlift-row is too common across classes with different names, targeting different audiences to end up doing basically the same thing. And, minus two women, most of the instructors I've interacted with are too busy to look up to make sure class participants have good form and aren't hurting themselves.
The worst part of this club is the management. I thought about listing all of the issues I've had in less than 6 months, but I simply don't have the time. I'll just give you advice: don't sign up for anything extra. I don't want to stop anyone's bag, but these people don't have customer service that isn't under their roof so when they lock you into addl memberships or charges you didn't ask for, no one can help you. Once your card is on file, it's over. Dispute any shady charges with your bank bc "Sorry, we made a mistake; let me fix it" doesn't exist in their vocabulary OR they do not posses the competence to do their jobs, no matter how many months you commit to talking over their fraudulence. Also there is a charge to do everything, even with a 30+ day notice so make sure you ask how much it's going to be for sign ups, cancellations (even if you've abided by the rules), freezes, classes, etc. Re: personal training, there are sessions and then there are packages, called "personal training memberships." These memberships are in addition to the regular gym membership you're paying for. They are minimum of 3-month commitments (at the time this was written). Speaking of which, if you DO sign up for anything, have them turn the computer screen so you can see what you're signing; don't let them summarize it for you cause they could be flat out lying. If you're looking for a nutrition plan with personal training, the resource they use is very bad imo. Subway sandwiches and Lean Cuisine?!?? I'm a person, not a trashcan.
Terrance Lawrence, Michelle Caravella, and Liliana Charria are particularly useless, although they are friendly so be wary of the smiles and the "Let know if you have any problems". If you get stuck, try going to another location to ask another manager for advice. If may be fruitless, but it can't be any less fruitless than trying to make it make sense with these dweebs.