Reviews

Rated 2.1/5 based on 27 customer reviews.
February 13, 2020 11:34

Hands down they are amazing. I'm not a member just been a guest but the staff are really nice.I was even in a personal bind and asked for a car Jack and one of the staff literally went outside to help me. Brandi thank you for showing me community still exists. God is good. Thank you Planet Fitness.

February 6, 2020 21:34

The new GM Nathan is HORRIBLE, he Nose nothing of health and wellness and gave me the vibe that he was there just to count the hours and get paid. I'm absolutely shocked that a franchise as well known as Planet Fitness would put this type of person in a leadership role.

January 28, 2020 13:38

Great place great Energy Great equipment the only thing is the Wi-Fi connection acts crazy sometimes only complaint otherwise two thumbs up

November 21, 2019 18:52

The staff are super nice and it is always so clean here. Anytime anything breaks, they fix it as fast as they can. You can always get a great workout here, and the price is amazing.

September 22, 2018 16:18

I experienced an extreme amount of discrimination, discourteous service, and an overall dismissal of my person today at the hand of the assistant manager, Tre. I would like to be contact by club manager, Ben Horton, to get this issue resolved. I left my contact information at the front desk.

~Janelle Edwards

September 1, 2018 20:17

This place is by far the dirtiest I have seen, the bathrooms had toilet paper all over the floor, the toilet seats were broken, the paper towel dispenser did not work. The place needs a make over or a brand new staff!

September 1, 2018 20:17

This place is by far the dirtiest I have seen, the bathrooms had toilet paper all over the floor, the toilet seats were broken, the paper towel dispenser did not work. The place needs a make over or a brand new staff!

August 1, 2018 19:52

One of worst one ever, always take my wife and one time we wa r to use the lounge chair and told that I can only have one token. Other places I have no problem.

August 1, 2018 19:52

One of worst one ever, always take my wife and one time we wa r to use the lounge chair and told that I can only have one token. Other places I have no problem.

June 12, 2018 18:31

The front desk staff at this location are so incompetent it's a wonder it doesn't shut them down. Ridiculous attitudes.

June 12, 2018 18:31

The front desk staff at this location are so incompetent it's a wonder it doesn't shut them down. Ridiculous attitudes.

April 17, 2018 06:44

The customer service was very bad. And the Manager was very rude.

April 3, 2018 20:25

I've been here once and will never return, there was bloody mucus dried on the walls in locker room, sink had bloody mucus in it,location was very dirty/UN sanitary .alot of lockers were bent and broken I felt like my belongings were not safe here

April 2, 2018 10:53

Coors location is dark, depressing and unclean. Select the Irving location if you live in Rio rancho

March 20, 2018 19:34

Love my gym. Staff is very friendly. Facility is cleaned continually all day. Convienantly located. Free haircuts with black card membership.

March 3, 2018 16:02

Great gym to improve cardio and casual weight lifting.

January 16, 2018 08:18

The best planet fitness I've been to yet.

December 10, 2017 19:10

Poor facilities, faculty doesn't speak, equipment is in poor shape. Place needs a complete makeover. One of the worst PF I've been to around the country. Just speaking from my experience while in the area today Sunday 12/10/17

November 18, 2017 11:04

One of the worst planet fitness locations that I've ever been to. Only one person working the entire store and very dark interior. The layout of the machines makes no logical sense and they are missing a few machines that can be found at comparable locations. The bathrooms have no privacy and look like they were renovated 15 years ago. I will not be coming back to this location.

October 24, 2017 11:49

The customer service could use some help. I came with my mom (as i always do) to workout & get a hydro massage, we went to the massage beds & only one 1 started. They failed to tell me I wouldn't be able to get a massage because I'm her "guest." Literally, every other time we're both able to use it. The girl up front wasnt explanatory at all. The black card is *almost* not even worth it. The rules should be consistent! Disappointed with the experience for sure.

October 24, 2017 11:49

Took my son with me for the 1st time and he was on the 30 min workout and Dee the asst manager walks by and tells him make sure your moving when the light changes or you need to leave!! The other gentleman in there was not told a thing, I thought this was a judge free zone!!! He won't be going back to this location, he only does the 30 min workout I feel embarrassed that I was happy to take him with me there!!!

October 24, 2017 11:49

Helpful and friendly staff. Good equipment. It can get a bit busy on weeknights, but overall it's a great deal for the price.

October 24, 2017 11:49

I think I have been to 25+ PF around the country & would rate them a solid 80%+ in this gym since the layout is really different from most. Only negatives I will comment on is get screw in hooks from your tan/Total Body rooms to hang clothes up & up the time limit from 5mins (1 coin) to 10mins (2 coins) in the massage chair. / New Negative experience at this location, they like to lock their doors before closing time.

October 24, 2017 11:49

Billing practices are the worst. The barber is never available dont think the black card is worth it only up is you can take somone for free. Customer service needs work as well.

October 10, 2017 17:53

The customer service could use some help. I came with my mom (as i always do) to workout & get a hydro massage, we went to the massage beds & only one 1 started. They failed to tell me I wouldn't be able to get a massage because I'm her "guest." Literally, every other time we're both able to use it. The girl up front wasnt explanatory at all. The black card is *almost* not even worth it. The rules should be consistent! Disappointed with the experience for sure.

September 28, 2017 22:58

Took my son with me for the 1st time and he was on the 30 min workout and Dee the asst manager walks by and tells him make sure your moving when the light changes or you need to leave!! The other gentleman in there was not told a thing, I thought this was a judge free zone!!! He won't be going back to this location, he only does the 30 min workout I feel embarrassed that I was happy to take him with me there!!!

May 14, 2017 21:04

I think I have been to 25+ PF around the country & would rate them a solid 80%+ in this gym since the layout is really different from most. Only negatives I will comment on is get screw in hooks from your tan/Total Body rooms to hang clothes up & up the time limit from 5mins (1 coin) to 10mins (2 coins) in the massage chair. / New Negative experience at this location, they like to lock their doors before closing time.

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