Sarah Murphy
October 25, 2017 14:11
What once was a 5 star review for me has now completely changed. This is coming from one of CKO Kickboxing's biggest supporters for over 5 years, up until the past few weeks. CKO helped me lose weight, maintain my sanity as a mom of 3, go into labor with my 3rd baby, and balance a crazy life of kids, sports, work and much more...but if it weren't for the SGT (strength/ small group training classes which were included in the membership fee) classes, I would have quit a long time ago. The SGT classes helped me build the strength I wasn't building in other classes, break up the monotony of the same old kickboxing classes day after day, and most importantly for me, get in a killer workout in 30 mins, which isn't possible with the regular classes. I bring my kids to workouts, which I'm not crazy about doing, but for 30 mins they get to see their mom work her butt off and get their homework done at the same time.
When CKO Clifton changed hands in July (please note ANY reviews you read prior to July 2017 were based on the previous owner) the rumors were flying that everything was going to change, but I tried to keep an open mind. The gym got a facelift and looks great, but REALLY, is that why any of us are here?
When we got member surveys a few weeks ago, I continued to stay optimistic that everyone would give the feedback that SGT is the best part of CKO Clifton and is TRULY what has made it the Mercedes Benz of CKOs, and that the new owner would listen. Unfortunately, it seems that he's going to just lie and say that he received "overwhelmingly positive feedback" that somehow led him to decide to cut out ALL of the SGT classes 10 days from now. If you were going to cut them, at least be honest about why you're doing it...
So, sadly I will be looking for a new gym as well. I won a free year membership through one of the amazing contests the previous owner did last winter, and now it looks like the last 7 months of that free year will not be great, if I can make it to class at all with the new schedule. At least I have 7 months to find somewhere that will listen to its members and actually put what's important into their gym - ENERGY and KILLER WORKOUTS, not protein bars, paint and wall decals
To the trainers who have put their hearts and souls into this gym, I'm sorry that so many of your members will be looking elsewhere. It's unfortunate that you lit a fire in so many of us that someone is doing his best to put out.
CKO corporate, you indeed have an amazing foundation and have helped so many members across the country. However, a franchise should be based on the same principles across locations, but should give its owners some freedom and make certain things unique based on what drives their specific customers' interests and needs. CKO Clifton is not going in the right direction...open your eyes and listen to its members before it's too late
UPDATE: Following one of the most beloved trainer's last classes on 10/6/17, the owner brought in 5 people to get in the face of the calm trainer who was trying to take a group photo with her members, and forced her and 8 other paying members (and 2 children) out of the gym and "off of the premises". Not once did the trainer raise her voice or get upset, she simply did what they asked. The owner has now created an environment so hostile that members and trainers alike have been forced to leave. What's worse is my children had to witness such complete disrespect and now never want to go back again. The owner has taken it upon himself to tell people who were not there that the trainer "became very agitated in front of other members so she had to be escorted out." Hostile environment, no respect for members or children, classes which feel much more like a yoga class than cardio kickboxing, and now lies and projection of blame about one of his most loyal and experienced trainers. Do yourself a favor and try a different CKO!