Lynn Hanks
February 18, 2020 20:46
If I could rate this a negative star I would...ONE star is being generous.
2/18/2020
I have been a member with Work Out World for many years. At one point I had cancelled as I had medical issues and was not really able to go to the gym. I re-joined again...but much to my dismay, I am not really using the facility. Where I work they have gyms, not to mention I can join Planet fitness for $10.00 a month, and not have to pay a membership fee. I just got hit with a $50.00 fee today on 2/18. Not to mention they billed my bank for for $10.00 for Jan & Feb. and I have not even gone to the gym. This club thrives on the folks that give free money to them! I asked them if they would help and at least give me some credit...as I have been billed me for $70.00 without using the gym and cancelling today! They come back and thank me for their loyalty, but do not want to honor some kind of payment restitution back...very inflexible with their customer service. If I have ever re-considered coming back...today seals the deal, and I will never step foot in Work Out World again. The club is old...and there are other clubs that have just as much, and are newer. I'm being told that they are raising their rates from $10.00 a month to $14.95? Good luck to you Work Out World, better change your billboard outside. Yes, this place is a rip-off with no soul. I am going to send a notice to the Better Business Bureau. Whether I get somewhere or not, I am going to bring light of their horrible customer service. Their gym is nothing extraordinary, and there are many gyms to choose from that are are not so outdated. The place could use some cleaning. They are easy to join, but difficult to cancel. Buyer beware...of the snare. What may look to good to be true is bad to the bone.