Shelly Barone
October 24, 2017 16:56
This is the first bad review that I have ever given! I scheduled a class 2 days before for an 8:00AM class. The morning of the appointment, at 7:37, I was on my way to the class when an employee called me saying that if I wasn't there by 7:40 that I couldn't take the class. She said I should have been called the day before to be told that I needed to arrive 30 minutes early for my first class. When I explained that I didn't get the call, she said she was there when they made the calls yesterday, as if I was lieing! As I drove to the class, I tried to convince the girl to allow me to attend since it was the only time I could catch a workout that day. I pulled into the parking lot at 7:42 and the employee said I could not take the class because she had a 7:40 cut off time to explain the equipment. I asked her if she could make an exception since I was 2 minutes late and I didn't get the call. Again, she said I had to have received the call, as if I was a lier. I rechecked my phone to see if I missed the call, and I didn't. Terrible customer service and I will not return.