John Lee
August 2, 2019 15:44
As a resident of Yorba Linda in Vista Del Verde, this location for LA Fitness was the closest to my house, making it ideal for my workouts. I had worked out here for the past few years, coming and going during summer/winter due to my attending law school in the east coast. However, winter of 2018/2019, when I went, per usual, to renew my membership, an individual named Marcelo "greeted" me and offered to help me out. His demeanor was already off from the start since he seemed sly and shady, but I was not going to judge a book by its cover and went ahead with inquiring about membership options. Turns out, he was trying to scam me and while I was visiting for only a month, Marcelo tried to make me pay $100+ for one month, whereas for the summer of 2018, I had paid less than $100 for 3 months of membership. I ended up going to Anaheim Hills LA Fitness, and unsurprisingly, they offered me the same membership for $50 flat, no questions asked. I took that deal and moved on. This past May, being back from school again for the summer, I visited the LA Fitness at Yorba Linda to see if the staff had changed, but to my splendid surprise, Marcelo was there again, except this time, he sneered at me and said something along the lines of, "You again?" Let me start off by saying that his display of customer service, or lack thereof, is pitiful and deserving of reprimanding. The fact that LA Fitness still employs him is sad, and it reflects on their values as a company that simply does not care who they hire and clearly does not put their customers first. I ended up leaving and went to Fitness 19 down the road, and I have no regrets. Fitness 19 offers everything plus more for $35/month (their premium plan while their basic plan is $10/month), and the representatives as well as workers at Fitness 19 are cordial, amicable, and friendly at all times. If you are considering a gym membership here at LA Fitness Yorba Linda, don't. Go to Fitness 19 instead.