Ryan Scott Miller
October 25, 2017 12:59
We signed up for the trial membership with Jesse on August 30th for my son who is in a wheelchair. Jesse told me about the contract to which I told him we would not sign a contract that would have an early termination. I asked him how we would cancel and he said we would have to give 30 days notice. So AT THAT TIME, I told him that we were giving our 30 day notice to cancel because with my son being in a wheelchair, we would have to see how karate lessons would work out for him. Made notes on the contract, I did NOT sign, the line for ETF and he initialed it. We made it to two lessons and decided it was not ideal for him. I was charged anyway on September 30th. I went in and spoke with Danielle, Jesse's wife, and explained the situation and she said she couldn't do anything even though I press that she was married to the owner. I made it very clear why we were not continuing and at a bar minimum I was AGAIN giving notice to cancel. She had me write my name and number because she had to pass it on to someone else in charge of the merchant account and the charges. I never heard back from them. I was charged once again on October 29th. I have called and left messages, but I am absolutely dumbfounded that I was charged again. I am a reasonable person. I thought I was clear on what I expected, particularly with my son being in a wheelchair. I am not disparaging the training, the environment or even the contract because I understood what it was and made clear what we wanted and felt that Jesse made the appropriate accommodations. I am hoping this is a situation that feel through the cracks and something they would want to correct.