Cathy Cortez
November 21, 2019 23:06
This one star review is for the quality of customer service, building maintenance, and hidden fees charged on my credit card statement as a member. At first glance, it's easy to be swayed by the Total Woman Glendale with its modern gym and spa. But after being a member for less than a year, I WOULD NOT RECOMMEND THIS LOCATION TO ANY WOMAN OR POTENTIAL CUSTOMER. Total Woman will charge your credit card with additional fees not mentioned during time of sign up and will increase your monthly membership fee at any given notice. I was promised that my rate would last for year, then Total Woman Glendale started to raise my rate within the first 6 months of membership. The women at the front desk continue to exercise poor customer service, and my experience with Jasmine in particular has not been so great. Just to get an e-mail confirmation related to my account from any representative there is like pulling their hair out from the roots. In addition to the hidden fees and poor customer service, the spa area always seems to be "under construction" for maintenance and servicing. If you sign up, be prepared to not have access to the steam room, sauna room, or jacuzzi for a period of time. I was contemplating about renewing my membership with Total Woman Glendale after taking a break, but after experiencing their poor customer service, everything came back to me and I remembered why I left. LADIES, BEWARE. If you're going to invest big money in gym and spa membership, you're better off going to the Equinox in Glendale, or an actual spa.