Savanah Bean
July 3, 2019 13:26
I was unaware I even had an account with Body Xchange, because I was under the impression that I had canceled my membership. Then, I received an email from their facility stating I would be charged a yearly membership fee to renew the membership. This was not cool with me, in that I was not asked for permission prior to the account being renewed. So, I called the Body Xchange on White Lane in Bakersfield, California. The female representative who answered the phone was very friendly. I told her of the email and explained I had canceled my membership a long time ago and should not be receiving such an email from them. The rep stated I was correct and had no account. I responded, "Regardless of what you're saying, since I have received notification that I am going to be charged, I would like an email or letter stating I will not be charged and confirming I do not have an account with your facility." The rep responded that it was impossible to do so, and then stated she would be transferring me to her manager. Once transfered, I relayed the same information to the manager. He told me he was unable to send me any sort of confirmation. Upset, I retorted and demanded I receive some sort of confirmation I am of under no financial obligation to their facility. He refused.
Next, I called Body Xchange on Calloway Drive in Bakersfield, California. I relayed the issue, and once again was told it was impossible to receive any sort of confirmation from them. Instead, I would have to speak to a representative in the corporate office.
Withholding my urge to get upset, I called the corporate office. After a 10 minute phone call, I was able to get confirmation that I would receive an email stating I have canceled my membership with Body Xchange.
I feel it should not be this difficult to ensure I will not be in any sort of financial commitment with a gym. Life is hard enough as it is. I don't need the "iron fist" of a company, who is making substantial profits as it is, to expose me to the emotional stress I had to go through to ensure my departure from their establishment.