April 7, 2019 21:43
Giving this place 1 star because 0 stars is not an option. I scheduled a consultation for 10AM today. They confirmed my appt by text, in which they misspelled my name. I advised in response I would be there as scheduled. They recommend new patients arrive early. I arrived at 9:50. Their office was not open yet. Two women showed up at 9:55 who didn't remember the door code and had to fumble around awkwardly until they could get it open. I smiled and said hello. Then, one of them said "I assume you aren't just standing here randomly. Are you here for an appointment?" They let me in. It took them a few mins to get the office opened up (which is fine, but still surprising a medical office is not open before 10AM on a Friday morning especially when they allow customers to book appointments online before 10AM). I filled out initial paperwork that took 10 mins. I then proceeded to sit and wait another 20 mins while they served other customer who arrived after me.
I asked the receptionist if she needs to reschedule and reminded her that I've been waiting over 20 mins. She said she would ask someone (which she did not do promptly). Another person came out, said the person I was supposed to be seeing was busy but she could try to help me and see what I wanted (really, this what she said). I told them I would go to another clinic and walked out.
I usually work 12+ hour days weekdays, and weekends. I am finally setting aside some time to do some things for myself and it is unbelievably frustrating and disappointing that the MedSpa I chose does not value my business enough to conduct themselves in a professional and reasonably prompt manner.
New clients have to be a priority for a business to succeed. If my clients waited over 20 mins to meet with me, they would go elsewhere also and my practice would fail. A lack of courtesy and respect for clients' time typically translates to poor service overall and speaks volumes about the quality of services provided by this facility. There are plenty of other perfectly capable MedSpa's in Kirkland. I do not expect Skintegrity will be in business for long unless they make a concerted effort to function in a way that is commensurate with a professional medical office.