| Mon | 10:00 am - 08:00 pm |
| Tue | 10:00 am - 08:00 pm |
| Wed | 10:00 am - 08:00 pm |
| Thu | 10:00 am - 08:00 pm |
| Fri | 10:00 am - 08:00 pm |
| Sat | 10:00 am - 08:00 pm |
| Sun | 10:00 am - 07:00 pm |
I went to the Spa and Tiera suggested 6 micro needling procedures and charged me full amount of $1,200 up front. Two months later, I found out that I had a tumor and it required a surgery. All the tests and pre-surgery treatments continued for 5 months. I called the Spa and told front desk girl what I was going through and asked for $600 refund, since I only did 3 treatments. Front desks girl was rude and told me there will be no refund. I asked why, since I didn't get any special price or discount. Long story short, I offered to bring my hospital tests that they know that I wasn't lying. She told me that she doesn't have authority to refund, and Tiera and manager are not available. I asked for a call back and never heard from anyone. I stopped there before my surgery to explain that recovery will take close to 6 months because surgery is too complicated but I was told no one is available who can refund.
So here is your FIRST class customer service. I'll be filling credit card dispute and contacting BBB.
So I went to skintegrity about a year-and-a-half
ago after a friend had told me about them and said that they offered a service that I was interested in.
I had a situation that was really embarrassing to me and kind of hard for me to come to grips with which was I was starting to lose my hair ...a lot of it. I just wasn't ready to do the bald look or you know keeping it short all the time so I went to the salon and immediately they made me feel welcome at home like I was talking to friends. I decided I was going to do the micro needling. It was a bit uncomfortable but the procedure wasn't terrible . Anyways three treatments in I have got my hair back and I could not be any happier with the results I can only imagine what 3 more treatment s will look like.
I'm really glad that I chose skintegrity to do this because there service was awesome.
Since the first treatment I've come back for other things like face peels and foot detoxes and I just love this place I don't go anywhere else anymore.
I ve recommended skintegrity to all my friends and family. Thanks you guys!
Ryan Sauve -
Excelente microneedling treatment. Staff was nice and lovely.
Super amazing Spa the staff is perfect Sarah and Jesse are amazing just had hair PRP and CoolSculpting super amazing want to come back all the time XOXOXO diva
Giving this place 1 star because 0 stars is not an option. I scheduled a consultation for 10AM today. They confirmed my appt by text, in which they misspelled my name. I advised in response I would be there as scheduled. They recommend new patients arrive early. I arrived at 9:50. Their office was not open yet. Two women showed up at 9:55 who didn't remember the door code and had to fumble around awkwardly until they could get it open. I smiled and said hello. Then, one of them said "I assume you aren't just standing here randomly. Are you here for an appointment?" They let me in. It took them a few mins to get the office opened up (which is fine, but still surprising a medical office is not open before 10AM on a Friday morning especially when they allow customers to book appointments online before 10AM). I filled out initial paperwork that took 10 mins. I then proceeded to sit and wait another 20 mins while they served other customer who arrived after me.
I asked the receptionist if she needs to reschedule and reminded her that I've been waiting over 20 mins. She said she would ask someone (which she did not do promptly). Another person came out, said the person I was supposed to be seeing was busy but she could try to help me and see what I wanted (really, this what she said). I told them I would go to another clinic and walked out.
I usually work 12+ hour days weekdays, and weekends. I am finally setting aside some time to do some things for myself and it is unbelievably frustrating and disappointing that the MedSpa I chose does not value my business enough to conduct themselves in a professional and reasonably prompt manner.
New clients have to be a priority for a business to succeed. If my clients waited over 20 mins to meet with me, they would go elsewhere also and my practice would fail. A lack of courtesy and respect for clients' time typically translates to poor service overall and speaks volumes about the quality of services provided by this facility. There are plenty of other perfectly capable MedSpa's in Kirkland. I do not expect Skintegrity will be in business for long unless they make a concerted effort to function in a way that is commensurate with a professional medical office.
Awesome staff, all have several years of experience and all of their lasers are almost new. You can't go wrong here...
Awesome staff, all have several years of experience and all of their lasers are almost new. You can't go wrong here...
I had a 60 minute deep tissue massage there and it was wonderful. The staff was friendly and professional, making me feel welcomed the moment I stepped through the door. I would recommend this spa if you desire a quality and relaxing massage. I intend on going back and may try their other services.
Thank you!
I have tried many spas in the area, but I love Soul Ease the best.
I started going there for regular eyelash tinting and have found myself adding services each time.
Now I am a regular pedicure customer and recently tried a fabulous hand treatment. Each time I check out the spa menu to find a new treat for my self for my next visit. Enjoy!
I had a 60 minute deep tissue massage there and it was wonderful. The staff was friendly and professional, making me feel welcomed the moment I stepped through the door. I would recommend this spa if you desire a quality and relaxing massage. I intend on going back and may try their other services.
Thank you!
I had a 60 minute deep tissue massage there and it was wonderful. The staff was friendly and professional, making me feel welcomed the moment I stepped through the door. I would recommend this spa if you desire a quality and relaxing massage. I intend on going back and may try their other services.
Thank you!
I have tried many spas in the area, but I love Soul Ease the best.
I started going there for regular eyelash tinting and have found myself adding services each time.
Now I am a regular pedicure customer and recently tried a fabulous hand treatment. Each time I check out the spa menu to find a new treat for my self for my next visit. Enjoy!
