November 12, 2017 03:38
Horrible, this company is not trustworthy at all. It's a huge trouble to get them off your back, they'll rip you off by taking money off your account even after you cancel your membership , I'm still having trouble with them even after canceling my membership for freaking 7 months, they took off $191 from my account a few months after I cancelled with them for personal training, when I called the customer service and asked them why they charged me since I have canceled my membership long ago!!!!! You'll be wondered how the girl on the phone shamelessly responded; this is what she gave as a response; "this is what it is"!
Her response left me speechless......
even for the last month of my membership I didn't receive any service nor a single session of training at all, even though I never needed a personal training, my only reason For personal training was to get to know the gym and stuff since I'd just come from Europe and I wasn't familiar with the system in the USA, it was an awful experience,
However I disputed the amount, after 6 , 7 months they again charged me for the same amount and 2 years later for almost $220, I'm still fighting this ridiculous fight to get my money back and I don't know how far and how long I'll be going on with this trouble to finally get rid of them.. I'm fed up with just getting charged for nothing, plus the headache that they give me. this people are total nuts that have no business in sports , stay the hell away of this nasty gym.