Cody Meester
October 24, 2017 14:11
I visited this location for information on signing my son up for classes. I was not able to bring my spouse as it was supposed to be a surprise for our child, and they only offer afternoon, and weekend times when he would be home. After listening to a full 'sales pitch' the instructor filled all sorts of paperwork out so that it was 'done and ready' when my husband and I had a chance to discuss it. I was not convinced that this was what we were looking for. The instructor insisted that all the paperwork be filled out then, leaving off the start dates and a few other peices. He assured me that if we decided against it, all the paperwork would be shredded. If we decided to go with it, at the first class I would receive my copy of the paperwork. What I did not know was that this was a 6 month contract which we could not back out of after signed. He was notified less than 2 weeks later, and before the intended start time of after christmas, that we had gone with a different program. He did not shred the paperwork, or supply us our copy. Instead we have been charged for 3 months of services we are not using. The general manager has informed me that there is no cancellation option, even though it never should have started. She has been rude and informed me that she would speak to her employee about his false information, and that that is not how they are supposed to fill out paperwork. We are now being charged nearly $1000 for classes we are not taking. The manager has also not bothered returning phone calls, or emails over the last 3 months. There are lots of other local options that will not cheat you out of your money. There are other options in the same set of plazas. Save your self the hassel and poor customer service and go else where.