| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 11:00 pm |
| Sat | 06:00 am - 08:00 pm |
| Sun | 06:00 am - 08:00 pm |
I abruptly cancelled my membership, after paying for two months in advance, because I found the staff to be unhelpful and the facility to be dirty and unkempt. I noticed this while signing up but hoped they were having an off day. Turned out, they were not. I will not go into specifics here, but I did go into specifics in an email I sent to management. In their curt response I was told, and I quote, "we did have a housekeeper shortage for a while so it was a struggle to maintain our standards." I was told I could use other facilities, but I chose the Willow Lawn location because it is close to my office. Further more, I tried twice to cancel my membership in person but was given the run around from an unfriendly and unhelpful staff. I was grateful when I was finally told I could email my cancellation request, but became further agitated when I was told I would still have to pay for the month of February because I did not cancel in time. With the numerous options here in Richmond, I plan on finding a gym that maintains a higher standard in cleanliness and professionalism, I suggest you do the same.
The free weights are better at customer service. If you have questions find out for yourself. Its clear the employees only care to make a wage and leave. Consistent across all the locations of this franchise.
Update: Received a call from Management who plans to take measures to fix prior mentioned issues. Appreciate the call.
We joined this gym while staying short term in Richmond on a job. We got a month to month deal and the man who signed us up was as charming and helpful as you can be. Told us we could cancel anytime we needed to once we had a firm exit date from Richmond.
Two months later, we knew we would be terminating our membership and returning to California. Tried to cancel the membership at the front desk in person and was told by the front desk attendant r the person in charge of that was not avail and to come back and was super unhelpful to the point of being rude. The manager on duty stepped in and told us he took it. Cut to two months later our credit card was still being charged when we were back in California. Called the branch and was treated as rude as you can possibly imagine. Courtney the business manager took NO time to understand or listen to the circumstances and blamed us for not cancelling properly despite the fact her employee handled the transaction. Do not join here unless you like unprofessional people who sign you up in a hurry and then become u helpful and rude to you when you try to cancel! Who needs that kind of treatment??? Not one apology or refund for the mistake either. Spend your money on somewhere that takes care of their clients!
Make sure the person you have an appointment with is who you're talking to because I was at the wrong location and the guy that signed me up wasn't who I was supposed to see. My mistake for the wrong location but the guy pretended to be who I was supposed to meet. Let me call him the wrong name the entire time and admitted to knowing information that he wouldn't have known being that he was not the right guy. The billing manager took up for the liar saying he wouldn't do that oh but he did so membership cancelled. I do not do business with liars. Horrible people!
Have really loved personal training with Jamie for the past 3 months, going into my 4th! She's really helped me feel so much more comfortable with gym equipment, learning how to mix exercises for a circuit, and also in pushing myself when I'm with her or coming in on my own. Highly recommend!
Have really loved personal training with Jamie for the past 3 months, going into my 4th! She's really helped me feel so much more comfortable with gym equipment, learning how to mix exercises for a circuit, and also in pushing myself when I'm with her or coming in on my own. Highly recommend!
Switching to 24 hours as such a good move because now its not constantly slammed. I still prefer to go during off-peak hours, so I don't have to jump at the bit to get a squat rack.
Staff could stand to clean the cardio machines down better (don't look between your feet while on one.)
Members could stand to DESTACK THE BARBELLS MORE OFTEN JESUS. I've had to unload 300lb. + bars multiple times and it's obnoxious.
Switching to 24 hours as such a good move because now its not constantly slammed. I still prefer to go during off-peak hours, so I don't have to jump at the bit to get a squat rack.
Staff could stand to clean the cardio machines down better (don't look between your feet while on one.)
Members could stand to DESTACK THE BARBELLS MORE OFTEN JESUS. I've had to unload 300lb. + bars multiple times and it's obnoxious.
The gym is super crowded and is generally pretty small compared to other gyms I have been to. Also locker rooms could definitely be cleaner. But what actually shows that Gold's Gym has gone downhill is their shady business practice. They have billboards around saying $10 a month and yet when we came in they said it was $20 until I mentioned I saw the billboards. And to take it further, you can't cancel your membership without coming in person on a weekday. I don't know anywhere else you can't cancel at least over the phone, or what the point is of keeping us from being able to do so other than making an angry customer and wasting my time. I used to love Gold's Gym when I went to the one in Midlothian so I'm pretty disappointed.
The gym is super crowded and is generally pretty small compared to other gyms I have been to. Also locker rooms could definitely be cleaner. But what actually shows that Gold's Gym has gone downhill is their shady business practice. They have billboards around saying $10 a month and yet when we came in they said it was $20 until I mentioned I saw the billboards. And to take it further, you can't cancel your membership without coming in person on a weekday. I don't know anywhere else you can't cancel at least over the phone, or what the point is of keeping us from being able to do so other than making an angry customer and wasting my time. I used to love Gold's Gym when I went to the one in Midlothian so I'm pretty disappointed.
I know some people who LOVE this place. They love the classes and the pool, but this place is crowded. I went for the first time after work this Monday and it was PACKED. I suppose I will have to get there at a different time...
The general layout is good for the size and the hydro beds are a plus. Not a fan of the night staff as they tend to be curt and rushy about closing time even when its an hour away. I understand wanting to go home after a shift but it can be annoying (this should change as they become 24 hours). Also the bathrooms are cleaner than other golds (esp the fan location).
I have cancelled TWICE, in person at the gym, and despite this, the Willow Lawn Gold's Gym has charged my credit card for over 4 months of payments AFTER my first cancellation.
The staff confirmed my cancellation, and I have the paperwork for it...but nonetheless they have continued to bill me time and time again.
Whenever I call, I am told the person I need to talk to is not there.
They have even said they would call me back the next day, and never did.
This gym is beginning to exhibit fraudulent financial behavior, and should it continue, my only option will be to take legal action.
At least I have been saving and recording the relevant documentation to prove my potential lawsuit, which I will utilize and pursue should they not refund the notable amount of money that the Richmond Willow Lawn Gold's Gym has stolen from me.
I recently joined Golds Gym at the end of November. I take a water aerobics class every Monday and Wednesday night. My class instructor's name is Carmen. You want to talk about a GREAT workout!!!! She is the very best teacher. Every class we go to is different and she pushes us to do our best. I wish we could take this class every night. I highly recommend this class and especially the instructor. Carmen knows how to get results and make your work up to your potential.
After being away from any type of exercise for over a decade I joined the Willow Lawn Gold's location in early December. I was very fortunate to have an opportunity to be paired with Paige Spencer for two complimentary personal training sessions. She did a great job of assessing my current fitness level and tailoring a program specific to my goals. After the complimentary sessions, I elected to continue my training program with Paige for another six months. In addition to overall fitness, and analyzing my nutrition, she is also helping with specific exercises to help train for a marathon in June 2018. I have been very pleased with my experience training with Paige, and this Gold's Gym location, and would highly recommend Paige Spencer for anyone looking to improve their overall health and fitness.
It's my first time for getting a personal trainer. My trainer, Paige is awesome. She is super friendly with great skills. I really love training with her. Paige knows how to motivate me and push me to achive my daily goal. I also enjoy talking to her while I'm working out. She will listen to your need and adjust training on the spot; my knee was hurting and she adjusted my training routines. What i most love about her is her smile! Her positive attitude makes my hard training much easier :) thank you
The facility itself is fine. For the most part, plenty of equipment and room to work out. Rush hour is busy but that's a given.
The real problem stems from upper management. There is absolutely no incentive for employees to do their jobs. Gold's does not give raises, ever. As a housekeeper of over two years, my work was consistently praised by management and members alike. I even worked on my own, for months, doing the job of 3-4 people. When I asked for a raise, in the most professional manner possible, I was told they'd try. That request was promptly ignored and never brought up again. This occurred twice in my two years as an employee.
During the 2+ years that I worked at this location, I had over a dozen coworkers, just in housekeeping. Most people did not last more than a month or so. There is a huge workload, horrid compensation, and little to no incentive to push harder. Aside from the work I had done myself, I find the cleanliness of this facility to be questionable.
This is a problem that could easily be fixed by taking the time to hire employees with legitimate experience, offering compensation closer to the area average, and giving housekeepers actual incentives to stay on task. Having some actual retention of housekeeping employees would maintain a much higher level of cleanliness. Therefore, much higher customer satisfaction.
If Gold's focus is "cleanliness and friendliness", it needs to work on treating its housekeeping employees with fairness. This amount of work for this shamefully low wage, creates a miserable environment.
When it comes to interacting with management, they are all kind people. The GM, Aaron, was one of the better bosses I've had. But a "good job" and a fist bump doesn't pay the bills. And unpaid bills make for unhappy people. Unhappy people make poor employees doing poor quality work.
Until there is some incentive for housekeepers to stick around and work hard, I'm afraid the level of cleanliness in this facility will only decline. Not to mention a decline in friendliness. Members like seeing familiar faces. They like when you say hello and use their name. Recognition counts for something in the fitness industry. It's a form of validation for members, that they are staying consistent and getting the most out of their membership. Seeing a million different faces takes away any feeling of regularity and familiarity.
If Gold's wants to improve, it has to start from the bottom. Housekeepers and maintenance workers are vital to the success of a gym and/or health club. Appreciate them. Compensate them. At least TRY to keep them around.
I normally would not post a 1 star review about any business. Everyone has days that don't turn where thier expectations are not met.
If you really care about your FINANCES my advice would be to not let this business hijack your credit card. IF you decide to use this facility my advice would be to pay them in cash every month and not give them access to any bank, credit card. My opinion is you will more than likely be dissapointed with what you see happening.
I know the universal law of cause and effect will run its course with those behind this. That is why Golds gyms are closing all over the country. Be happy :)
Best Gold's gym in Richmond
The gym itself is pretty clean compared to other gyms, however the cleaning wipes/paper are almost always empty. You have to go to the next in line most of the time. Not an issue, it adds steps to my day.
The rate is fair as well, and the premium rate is fair considering that you gain access to the other Golds in that franchise. And access to other amenities.
The staff is very friendly and knowledgeable. Some of them even greet you by name when you enter the building- how cool is that?
The atmosphere is great and the guests and members are fairly clean and friendly.
The amount of cardio equipment and the class rooms is more than enough, they NEED more free weight equipment. I usually come before work or during a break- and I come to work here. Not socialize. If I want to bench, I don't want to wait for the group of chatty people to get done with their glute raises. If I want to squat in the squat rack, I shouldn't have to wait 30 minutes for the guy curling or rowing. Use a machine for that. Simple. End rant.
I love this place despite some of the negative comments. I've been a member for over four years and won't leave unless I am forced to.
I hope you find this review helpful. Have a wonderful day.
#ScottMcNuttReviewsRVA
