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- Address:10365 S 1300 E, Sandy, UT 84094
- Phone:(801) 619-0700
- Website:https://www.24hourfitness.com/Website/Club/00336
- Rating:2.9
- Hours:24 hours
24 Hour Fitness
Reviews
Rated 2.9/5 based on 26 customer reviews.
Clear Sound
April 16, 2020 09:56
They continue to bill me for my families and I membership even though due to the Covid19 they are closed. They have been closed for over a month and still withdraw from my bank. 24hr fitness is not customer oriented at all. This is Very old building, equipment is nice but the locker rooms are disgusting.
FinTech Corporation
April 12, 2020 16:12
Good gym with good equipment. Not like other gyms where people just walk around but real people trying to get in shape.
Cathy Hairup
January 14, 2020 00:38
My friend Dan Hill was locked in here.
Questions?????
Called "24 Hour Fitness" yet it is closed from 12am to 4am.
Obviously you don't check the building to make sure everyone is gone before locking the building.
I am glad my friend is fine and has a great attitude about his experience.
I would hope that closing procedures are under review because of last nights experience.
Blake Robertson
September 27, 2019 00:05
This place is never clean. The locker room is beyond unsanitary. The pool are and hot tub lack maintenance and are disgusting.
The basketball court is always reserved by people who pay extra. Be prepared to get kicked out by volleyball players who have it reserved for months at a time.
Alexis Williams
September 26, 2019 11:47
The staff works incredibly hard to create this gym into the best place to work out possible! They have struggled with YEARS of mis-management, and are turning things around. The pool area is completely renovated, they have the widest selection of weight lifting equipment, and all amenities are included in the monthly dues. It's the best value gym you can ask for.
Ashley Bartow
August 25, 2018 17:12
I HATE THIS PLACE! in the best way. I live the classes offered...I wish they'd offer more in the morning times 7-8 and Friday evening classes.
A Google User
August 25, 2018 17:12
I HATE THIS PLACE! in the best way. I live the classes offered...I wish they'd offer more in the morning times 7-8 and Friday evening classes.
David Young
August 21, 2018 16:08
Convenient hours (obvious from the name) and mostly good staff. But the management shortcomings are apparent from some pretty bad maintenance issues, particularly in the men's shower facilities (can't speak for the women's). For example, after years of spotty functionality, where it was common that almost half were completely inoperable, they now all "work" but with water pressure inadequate for the shower heads used, so that water dribbles rather than showers out.
I've had a membership at 24-Hr. for about 8 years and been to several different locations in Utah and California. Unfortunately, the maintenance problems seem pretty commonplace, which is the main reason I stopped going for almost a year.
I'd hoped difficulties with renewing their lease at the Sandy location in mid 2015 would produce some noticeable improvements, but as of the time of this writing (Oct., 2016) they still have a lot of things that need work. For example, just getting a swimsuit spinner to extract the water and found at both alternative gyms I've been to, would be a big leap forward for them.
They've also added children's swim instruction for competition with the use of the pool. As another indication of their poor management, they seem clueless as to when the instruction will happen, so you'd best call ahead if you're thinking of using the pool.
A Google User
August 21, 2018 16:08
Convenient hours (obvious from the name) and mostly good staff. But the management shortcomings are apparent from some pretty bad maintenance issues, particularly in the men's shower facilities (can't speak for the women's). For example, after years of spotty functionality, where it was common that almost half were completely inoperable, they now all "work" but with water pressure inadequate for the shower heads used, so that water dribbles rather than showers out.
I've had a membership at 24-Hr. for about 8 years and been to several different locations in Utah and California. Unfortunately, the maintenance problems seem pretty commonplace, which is the main reason I stopped going for almost a year.
I'd hoped difficulties with renewing their lease at the Sandy location in mid 2015 would produce some noticeable improvements, but as of the time of this writing (Oct., 2016) they still have a lot of things that need work. For example, just getting a swimsuit spinner to extract the water and found at both alternative gyms I've been to, would be a big leap forward for them.
They've also added children's swim instruction for competition with the use of the pool. As another indication of their poor management, they seem clueless as to when the instruction will happen, so you'd best call ahead if you're thinking of using the pool.
A Google User
July 13, 2018 10:59
I've been a member of this gym for 25 years, and until recently been very satisfied. Now that "corporate headquarters" dictates the music, the equipment, and even the temperature, not so much. Staff are accommodating, but high turnover means they can't always help with problems. Inadequate air conditioning this year has rendered my membership useless. Since installing all new exercise equipment, the television soundsystem through the equipment connections is only operational on the corporate advertising in-house station. Otherwise clean and well equipped.
Maureen Gale
July 13, 2018 10:59
I've been a member of this gym for 25 years, and until recently been very satisfied. Now that "corporate headquarters" dictates the music, the equipment, and even the temperature, not so much. Staff are accommodating, but high turnover means they can't always help with problems. Inadequate air conditioning this year has rendered my membership useless. Since installing all new exercise equipment, the television soundsystem through the equipment connections is only operational on the corporate advertising in-house station. Otherwise clean and well equipped.
Joseph Trujillo
May 17, 2018 16:51
this is a gym that you can get in and get out without having to wait for equipment or have to worry about a large crowd. only thing about this location is it is dirty and the machines seems to get broken often. kids care is amazing and one older gentleman who mans the front desk is very professional. everybody else seems to have their own agenda and is on their phones, no politely greeting you.
Cassie R
April 25, 2018 00:30
Friendly staff, but terrible maintenance. More than half the stair machines are broken at any given time and more than half of the treadmills are in poor working order or completely broken. There's a stall in the women's restroom that's been out of order for a year. I was told 3 years ago when I signed up for the membership that they were getting all new cardio equipment, never happened.
*Update* New cardio equipment which is great. Still empty spots to add more machines, but all the machines I like to use are new and in working order now!
Marissa Allen
April 19, 2018 09:05
I love this gym. Never too busy, they keep all of the equipment in good repair.
Maelissa Hale
March 22, 2018 14:45
Outdated, but still useful and abundance of equipment. However, the staff has no idea what the hell theyre doing. Took 3 days just to sign up, kept coming back to get a membership but they had to go through 3-4 staff members to figure it out. Even buying a shirt from there took 15m and three employees. Meanwhile the manager is scolding an employee for showing up late, right in front of us. I only come back for the gym, but the staff really needs some work.
A Google User
February 1, 2018 11:47
first I want to say as a health club owner I understand what customer service should be like. my experience at this location was pitiful and disgusting.. I'm from Arizona here for my Sons funeral on Saturday. I needed a workout to help clear my mind. the lady at the desk wasn't the nicest and didn't really care why was here she just wanted a $20 day fee or $50 for the week. really??
so the manager can out of his little hole to speak with me. I explained why I'm here. no sympathy at all and said the same thing. I said I'm only here for the day can't you let it slide for one time. he said no it's $20 for the day or 50 for the week. BS..
a new member came in to train and over heard our conversation and said can I get him in with me as my friend? they rejected it.
so I went down the street to Thryve fitness explained my situation. Kelly the front desk gave me a pass for free while I'm here and was so sorry for my loss. as I left she ran up to me and said "I don't know the details but I'm so sorry. and me a thank you card with my name on it giving me her condolences.
that is how you treat people with respect and excellent customer service. But when you have young punks as managers that's what you get guess. To the manager I hope you learn something from this. I will never recommend this location.
Tony Bate
February 1, 2018 11:47
first I want to say as a health club owner I understand what customer service should be like. my experience at this location was pitiful and disgusting.. I'm from Arizona here for my Sons funeral on Saturday. I needed a workout to help clear my mind. the lady at the desk wasn't the nicest and didn't really care why was here she just wanted a $20 day fee or $50 for the week. really??
so the manager can out of his little hole to speak with me. I explained why I'm here. no sympathy at all and said the same thing. I said I'm only here for the day can't you let it slide for one time. he said no it's $20 for the day or 50 for the week. BS..
a new member came in to train and over heard our conversation and said can I get him in with me as my friend? they rejected it.
so I went down the street to Thryve fitness explained my situation. Kelly the front desk gave me a pass for free while I'm here and was so sorry for my loss. as I left she ran up to me and said "I don't know the details but I'm so sorry. and me a thank you card with my name on it giving me her condolences.
that is how you treat people with respect and excellent customer service. But when you have young punks as managers that's what you get guess. To the manager I hope you learn something from this. I will never recommend this location.
Kurtis Lesh
January 28, 2018 01:39
I belong to a few gyms and I can say I do prefer 24 over the rest.... However what irritates me is that 4 years ago I dropped the 150' dumbell and it broke. Now that being said I didn't drop it but let it go from about knee length down, and over time they get lose and eventually break because of wear and tear. Soo... 4 years later they still have not replaced it!!! Not only that but now a 140' , 130, 120, and other dumbbells are missing because they are not fixing them. I love everything else about this gym except they don't replace their equipment which I believe my monthly fee should cover.
Hombre Lobo Loco
January 16, 2018 19:37
Been coming here for a couple of years now. I was told and assured that new cardio equipment was on the way when I signed up. Multiple treadmills and stair masters are always broken down and the ones that are functioning don't function properly (example: can't maintain speeds over 6.0, do not incline or cant read heart rate to utilize different work out settings). Ive paid my yearly maintenance fees and brought up these problems to multiple employees and managers and we are still dealing with the same issues literally years later... The staff is nice and always listen but zero action by the company is taken. Weight equipment is sufficient. The bathrooms however are ignored as well.
Wei Liu
January 8, 2018 14:11
Clean place and friendly environment. However, the basketball court is the worst compare with other facilities in the valley. The lights are really old and dark make us really uncomfortable to play with. Besides, hoops are loose for about 6 months, and never been fixed . Emailed and phoned manager couple times, the answer is "the bulb is wayn too expensive, and can be replaced only when it is totally out, there is nothing they can do now. But the hoop is an easy fix.....". You know what, another bulb is out for more than 1 month now, it is still hanging out there, and the hoops are still bouncing. Highly NOT recommended.
Alexis Bascourt
January 3, 2018 00:10
This location is the most clean 24 hrs Fitness location. Over all the gym isn't bad for the price. The staff are very friendly and so are the management. This location can get busy but not crowded. I like to use their dry sauna, and for those who enjoy taking laps at the pool, there is one available for you. Today I bought a drink at a vending machine, my drink didn't fall so I told front desk person. Was this helpful?
neptronix
October 25, 2017 14:04
Good gym.. has had a good staff for the 3 years i've been going, and a decent clientele as well. Well worth the extra money paid.
Daniel Blanco
October 25, 2017 14:04
Nice open and spacious lay out. The high ceilings make it a nicer place to work out. It's better than the cramped and dark feeling at the Jordan landing location. Even during peak hours there is plenty of space and available machines. The dimple dell park right outside is a nice alternative to the treadmill to get cardio done. -1 start because the bathroom could use some work...the toilet drips water and can get your backside wet
Dan Wright
October 25, 2017 14:04
I've been going here for about 2 years now. Its a great gym full of a little bit older crowd. The place is pretty clean, but not amazing by any means. The reason why i enjoy it is because of the pool, hot tub and steam room combo. It's nice to be able to swim some laps and then hope into a relaxing steam room after.
Jensen Vasic
October 25, 2017 14:04
Good place to workout; it's always open, isn't too crowded, and you can prepay for the membership.
Cody Sims
October 25, 2017 14:04
RUNNERS--avoid this place at all costs. Not a single one of the old & busted treadmills at this gym can keep up with me, EVERY SINGLE ONE lurches and struggles at higher speeds, and almost all of them report inaccurate distance & speed. I complained to the manager (and even tried to go above his head) and their response was "Sorry, we'll be happy to process your cancellation."