A Google User
April 25, 2018 11:49
The hours are terrible here and this gym is cramped/half of the cardio equipment is always broken. The hours work if you strictly want to use this gym as a place to workout during work but, other than that, it's the worst Gold's Gym location in San Antonio - hands down. On top of all of that, I have been trying to cancel my membership for almost 7 months now. I have filled out three cancellation forms, 2 of which were lost and the other was "incorrectly run" by the management. Gold's had continued to charge me, after I have called them repeatedly every two weeks and been assured every time that my membership would be cancelled. The management is never available for assistance when I call, no matter what time I call so I'm always stuck with an employee that can't do anything assuring me that they will sort it out. I have had to put a merchant block on Gold's Gym. They're in gross violation of the agreement I signed with them. I have been trying to cancel since before November and I just got off the phone with them this morning because now that I have a merchant block, I just get repeated automated calls and emails telling me my account is overdue. Also, every time I call, the employee informs me that there is STILL nothing on my file indicating that I have been trying to cancel or that ANYTHING is being process.