| Mon | 05:00 am - 12:00 am |
| Tue | 05:00 am - 12:00 am |
| Wed | 05:00 am - 12:00 am |
| Thu | 05:00 am - 12:00 am |
| Fri | 05:00 am - 10:00 pm |
| Sat | 08:00 am - 08:00 pm |
| Sun | 08:00 am - 08:00 pm |
My club got permanently closed due to COVID, and I was paying all this time... now, since offered to me new location is too far, I want to cancel my membership, and it is basically IMPOSSIBLE. Every call to HQ, customer service and local club just gets disconnected. DO NOT sign up with YouFit!
Youfit employees work hard to ensure that our workout experience is the best. The Instructors in the Group Fitness class are all so good and engaging. It's a wonderful social experience that happens to be good for us.
Very friendly staff (Darren is awesome, not sure if I am spelling that correctly), very clean gym, great equipment, and competitive pricing.
Yeah do NOT get your INFO stolen then sold to Bill and debt collectors and money drained after you try to stop your membership. Be careful before you join. Happy workout!
I would give a zero star if I could, unfriendly employees! it's the worst gym you could possibly find.
Impact closed their White Rock location and gave the members less than 30 days notice. Rather than allow members to effectively cancel their members on the closing day of the gym, they with held the 30 day cancellation notice clause of the membership, forcing members to pay for another month of dues after the gym is closed.
I went to try to work out in this facility as a guest around 6:40 pm 18th of July. The staff checking people in did not even know what their guest pass system is. Furthermore, they decide to help other people while they clearly see they jumped the line. Nee to town and was trying this fitness center out and I clearly see that I would never want to go here already.
I went to try to work out in this facility as a guest around 6:40 pm 18th of July. The staff checking people in did not even know what their guest pass system is. Furthermore, they decide to help other people while they clearly see they jumped the line. Nee to town and was trying this fitness center out and I clearly see that I would never want to go here already.
After 2 years of our group having membership here, we were met with a new Operations Manager: Jessica. Jessica asked our group to not make any noise during deadlift, first of which we have heard in 2 years of this policy. Jessica continued to escalate the situation and did not recognize normal deadlift noise. She clearly has no idea how a deadlift is supposed to sound, and more importantly, lost several long term members while making no attempt to be reasonable. As we were leaving, she walked away from our cancellation to tell another they could not deadlift due to noise.
In short, do not support YouFit as long as Jessica remains an employee.
After 2 years of our group having membership here, we were met with a new Operations Manager: Jessica. Jessica asked our group to not make any noise during deadlift, first of which we have heard in 2 years of this policy. Jessica continued to escalate the situation and did not recognize normal deadlift noise. She clearly has no idea how a deadlift is supposed to sound, and more importantly, lost several long term members while making no attempt to be reasonable. As we were leaving, she walked away from our cancellation to tell another they could not deadlift due to noise.
In short, do not support YouFit as long as Jessica remains an employee.
Told me one day i did not need an id as a guess then the next day said i did.
Unfriendly staff. Too many fees in order to cancel membership.
I've been going to this location for nearly 2 years and it's been a great experience overall.
Pros:
-Tons of equipment (Plenty of machines, 2 Squat Racks, 2 Smith Machines, free weights going up to 90 pounds, etc.)
-Equipment is almost always in good shape.
-Employees are friendly.
-The environment is generally inviting.
Cons:
-Management is getting switched out every 6 months
-Bathrooms are not cleaned up often
Overall: At $10 a month (excluding their ~$40 Annual Fee for "Maintenance"), this is a great deal. 100% would recommend for gyms with membership costs under $30/month.
I've been going to this location for nearly 2 years and it's been a great experience overall.
Pros:
-Tons of equipment (Plenty of machines, 2 Squat Racks, 2 Smith Machines, free weights going up to 90 pounds, etc.)
-Equipment is almost always in good shape.
-Employees are friendly.
-The environment is generally inviting.
Cons:
-Management is getting switched out every 6 months
-Bathrooms are not cleaned up often
Overall: At $10 a month (excluding their ~$40 Annual Fee for "Maintenance"), this is a great deal. 100% would recommend for gyms with membership costs under $30/month.
Great female manager, that's always helping with anything, locker rooms are fantastic, wish they'd get rid of some of the people that just tie up machines to hit on women, but they've done a good job at doing so. Also, the gym is never packed, always machines to use while waiting on yours to open up. I just wish they would hire employees that actually put up the weights or make customers clean up the station before they move to the next. Get ride of some lazy employees and the gym would be flawless.
Great female manager, that's always helping with anything, locker rooms are fantastic, wish they'd get rid of some of the people that just tie up machines to hit on women, but they've done a good job at doing so. Also, the gym is never packed, always machines to use while waiting on yours to open up. I just wish they would hire employees that actually put up the weights or make customers clean up the station before they move to the next. Get ride of some lazy employees and the gym would be flawless.
Great female manager, that's always helping with anything, locker rooms are fantastic, wish they'd get rid of some of the people that just tie up machines to hit on women, but they've done a good job at doing so. Also, the gym is never packed, always machines to use while waiting on yours to open up. I just wish they would hire employees that actually put up the weights or make customers clean up the station before they move to the next. Get ride of some lazy employees and the gym would be flawless.
Great female manager, that's always helping with anything, locker rooms are fantastic, wish they'd get rid of some of the people that just tie up machines to hit on women, but they've done a good job at doing so. Also, the gym is never packed, always machines to use while waiting on yours to open up. I just wish they would hire employees that actually put up the weights or make customers clean up the station before they move to the next. Get ride of some lazy employees and the gym would be flawless.
Great place. Usually not too busy or having to wait on equiptment. Only thing we don't understand is why we can't keep gym bag with us. My wife was rudely given crap about that; but several others were carrying gym bags around and they weren't confronted, even after my wife pointed them out. Answer that please.
This particular location is one of the worst gyms!!
- Equipment is broken on a regular basis for days
- Certain "groups" people have no regard for wiping down equipment after they sweat on it and the staff could care less! Plus, paper towels are out of supply more than they are in stock
- This same "group" talks on their cell phones while working out - this is a GD gym people! Hang up!
A Joke!
Called to cancel the membership was talked into putting it in hold instead. Lady on the phone said all I had to do was walk in and sign a form. I go in there they tell me I can't put it on hold unless it's a medical reason, so needless to say there were so many fees to cancel and on top of that it was too close now so I had to pay for another month. All they could tell me was -there is nothing I can do you didn't talk to me not my fault you were misinformed. Really??
Best health club I have experienced since moving to Dallas from NYC.
I have trained at TOP clubs Equinox, Reebok but this club keeps up with top of the line equipment, great layout and full schedule of classes -
GREAT LOCATION
My company and staff choose Youfit, an affordable luxury health club.
From walking in the staff is always helpful and positive; from Donna, Kay, Alma, Matt, Elijah, Amy and GM Nathan.
HIGHLY RECOMMEND
Called to cancel the membership was talked into putting it in hold instead. Lady on the phone said all I had to do was walk in and sign a form. I go in there they tell me I can't put it on hold unless it's a medical reason, so needless to say there were so many fees to cancel and on top of that it was too close now so I had to pay for another month. All they could tell me was -there is nothing I can do you didn't talk to me not my fault you were misinformed. Really??
This particular location is one of the worst gyms!!
- Equipment is broken on a regular basis for days
- Certain "groups" people have no regard for wiping down equipment after they sweat on it and the staff could care less! Plus, paper towels are out of supply more than they are in stock
- This same "group" talks on their cell phones while working out - this is a GD gym people! Hang up!
A Joke!
Needs to be more affordable to walk in and improve one's self.
