Angela Jacobsen
December 22, 2017 15:00
The place could use better organization.
First, there is only a small sign that directs you to filling out the waiver before you can purchase.
Second, the staff asks if you need socks at the time of purchase. Well if you have your own socks, it wouldn't be obvious that your socks are not good enough. They require you to have your kids wear their special socks which is fine, because they have loaners, but I didn't appreciate waiting in line twice and my kids getting kicked off the equipment because nobody said we needed their socks in particular. I already paid $40 for 3 kids for only 1 hour and then I had to pay an extra $6 for special socks. It's fine because we will be back, but as a customer I don't like wasting time on a disorganized process.
The facility is nice enough. Kind of smelly but it's the same as all gymnasiums. My only real complaint is that they should tell you upfront that their socks are required to play and do more to direct new customers.
I would give a higher rating if not for the initial process of purchasing play time. Customers need to know upfront what is expected, especially since the facility is extremely noisy and it's hard to hear the representatives.