Eric Winningham
October 25, 2017 13:36
UPDATE: DO NOT GO HERE (see below)
Decent gym: rarely clean, equipment is par, and staff always seems to give a run-around on billing answers. Much better LA Fitness gyms in Plano and Grapevine.
Update: I had signed up for Personal Training in July 2016, with a year-long contract, and had a decent experience. Come July 2017, after I had used up my sessions, the trainer just stopped speaking to me: didn't text me, didn't encourage me to renew my contract, nothing. I started to get billed monthly, and I requested it be cancelled and be refunded; the PT manager told me they would "freeze" my account, but that I couldn't get a refund.
I began going to the Carrollton LA Fitness (closer to home), and explained the leftover sessions and the "freeze" on my PT account. The PT manager told me that Lewisville had lied about the ability to freeze, and that they were still charging me. So I cancelled Lewisville.
TLDR: Lewisville lied about canceling my PT and kept charging me. I won't be back.