| Tue | 10:00 am -09:00 pm |
| Wed | 10:00 am -09:00 pm |
| Thu | 10:00 am -09:00 pm |
| Fri | 10:00 am -09:00 pm |
| Sat | 10:00 am -09:00 pm |
| Sun | 12:00 pm -07:00 pm |
Wow thank you Mel!!!
Best customer service experience ever just now. I came in and was greeted with the sweetest smile. I told her my pants had a mark on the lining. She put me in a dressing room and exchanged them. I loved my Lulus when I bought them and I love them even more now!!
Thank you again Mel!!
My first time into a LuLulemon store to seek weight training clothes.
I found the sales person to be quick and eager to look for me and helpful with his personal experience with selecting workout clothes.
Interesting to find out that some identical pants and shorts fit differently, so it is important to try them on. The sales person said that they are made at factories in different areas of the world so some batches come out a bit different.
However, after examining the clothing, seems a bit expensive for what you get, qualitywise from other retailers.
In any event, I made a purchase!
So, not to be contradictory, I found the fit to be the selling point.
Great quality pieces. Well managed store. Lots of selections and updated clothing.
Love their signature yoga pants. Comfortable and classy.
Super friendly staff and very knowledgeable
Great experience! JT was super helpful in resolving an issue I had with some workout clothes. Premium brand and great service.
Rude customer service, the girls were laughing with each other and throwing things around, reminded me of teenagers messing up a Mcdonald store, can't believe they actually WORK here! I know we have a labor shortage but Go back to MaMa, please.
Rude customer service, the girls were laughing with each other and throwing things around, reminded me of teenagers messing up a Mcdonald store, can't believe they actually WORK here! I know we have a labor shortage but Go back to MaMa, please.
Had a great experience here after a negative one at another store. Shout out to Grant for providing awesome customer service and approaching me like a friend instead of just a customer.
Had a great experience here after a negative one at another store. Shout out to Grant for providing awesome customer service and approaching me like a friend instead of just a customer.
Awesome Customer Service - My lulu mat started to break down. Took it in and they took care of it with absolutely zero hassle. Appreciate great customer service.
Awesome Customer Service - My lulu mat started to break down. Took it in and they took care of it with absolutely zero hassle. Appreciate great customer service.
YOU'RE BETTER OFF SHOPPING ONLINE! EXTREMELY RUDE STAFF, honestly worst service I have ever received! If I could give this store ZERO STARS i would! I purchased 2 pairs of lulu pants here and spent about $250 and I also got them hemmed. When I got the 2 pairs back hemmed, I was very unhappy with how they looked because they looked shorter and wider than what I wanted. When I called the store to see if I could exchange them I was told I could, but when I went back to that store to exchange them I was treated very rudely. The cashier immediately turned me away and avoided eye contact while doing it. When I spoke to the manager I got the same response even when I told her I called that same store and they told me I could exchange them. She said they were misinformed but I told her that was not my fault as a customer since I was never told that pants that were hemmed were final sale when I first purchased them. The manager was very inconsiderate despite me spending so much money at their store. Luckily I was able to speak to the lulu headquarters on the phone once I left and they were the complete opposite of how I was treated in this store. The phone staff was very kind and understanding, therefore I will NEVER shop at this lulu store EVER again!
YOU'RE BETTER OFF SHOPPING ONLINE! EXTREMELY RUDE STAFF, honestly worst service I have ever received! If I could give this store ZERO STARS i would! I purchased 2 pairs of lulu pants here and spent about $250 and I also got them hemmed. When I got the 2 pairs back hemmed, I was very unhappy with how they looked because they looked shorter and wider than what I wanted. When I called the store to see if I could exchange them I was told I could, but when I went back to that store to exchange them I was treated very rudely. The cashier immediately turned me away and avoided eye contact while doing it. When I spoke to the manager I got the same response even when I told her I called that same store and they told me I could exchange them. She said they were misinformed but I told her that was not my fault as a customer since I was never told that pants that were hemmed were final sale when I first purchased them. The manager was very inconsiderate despite me spending so much money at their store. Luckily I was able to speak to the lulu headquarters on the phone once I left and they were the complete opposite of how I was treated in this store. The phone staff was very kind and understanding, therefore I will NEVER shop at this lulu store EVER again!
The staff is so nice there
I was here on last Friday for my early birthday gift from my mom to buy me some workout outfits. And then I visited today on August 24, 2016 at around 12:20pm-12:30pm. The lady at the register was wearing a violet workout shirt and was checking me out at the register. I only wanted to get pants and a shirt however as a future psychologist I am quite disappointed with her. Here are some problems associated with her.
1. First off she barely made eye contact with me, the customer.
2. She did not ask for my phone number to get stuff updated for my email. I also asked if it was possible to just put points or whatever it is onto my account. She looked aggravated and told me saying "I can't do that otherwise you should have told me before hand" (I did not know!) then she responded "It's two entirely different systems". She did offer me if I wanted to just return them and redo it, but as upset as I was I said "No".
3. She forgot to take one of the sensors off my Meshter Short that I purchased. So I had to go back to her real quick so she could take it off. She looked nervous while I was giving her the eyes.
I will come back but I'll also notify the manager I did not like it there today. If I were to see her again I feel as though just to speak to her in a not so nice way.
P.S. I did contact the manager today and let them know of this review.
I weary of this chain almost never having my size in stock. I'm a size four, which I suspect is a common size, but if it is so popular, then the store managers should make an effort to keep enough on hand. I've literally been to three Lululemon stores in Houston over the past week, and notwithstanding that the styles I favor are "new", size fours are never in stock. I'm either referred to yet another store to visit or I'm offered a mail in, which doesn't work since I live in Europe. Why bother going to a store? Further, popular styles are discontinued, the new running shorts are impractical for heavy sweaters (not to mention unimaginative, pedestrian and ugly...just go to Adidas for the same styles but cheaper), and colors are unimaginative and lean towards blue, black and grey. Overall, although I loved Lululemon in the past, their consistent lack of stock, bland color options and consistent Zara-esque turn over of styles makes the store visits so frustrating that I just won't shop there anymore. High end retailers often keep certain, select basics throughout the seasons, but Lululemon changes its merchandise so you never know what ridiculous and impractical trend it will embrace next. It's athletic clothing, people, not a Kardashian show.
I'm more of a $15 Academy shorts guy so I never thought I would own a pair that cost over $60. You definitely get what you pay for. I just got the Surge Shorts III, they fit great, stay dry, you can hardly tell they are there. When I walk it feels like my wife is brushing her hand over my butt with every step, so I will be buying more of them needless to say ;-)
I come to this location all the time bc it's literally the neighbor to my gym which is probably not a good idea. They always remember me and very helpful. I had an item that messed up bc I wasn't suppose to dry it and they let me exchange it for another shirt! Great customer service and always have fun going in their to see everyone and shop!!
My wife absolutely love these stores. I like their polos since they are perfect for work or even golf. I know its a little expensive but the close is high quality and rarely do I have issues
I weary of this chain almost never having my size in stock. I'm a size four, which I suspect is a common size, but if it is so popular, then the store managers should make an effort to keep enough on hand. I've literally been to three Lululemon stores in Houston over the past week, and notwithstanding that the styles I favor are "new", size fours are never in stock. I'm either referred to yet another store to visit or I'm offered a mail in, which doesn't work since I live in Europe. Why bother going to a store? Further, popular styles are discontinued, the new running shorts are impractical for heavy sweaters (not to mention unimaginative, pedestrian and ugly...just go to Adidas for the same styles but cheaper), and colors are unimaginative and lean towards blue, black and grey. Overall, although I loved Lululemon in the past, their consistent lack of stock, bland color options and consistent Zara-esque turn over of styles makes the store visits so frustrating that I just won't shop there anymore. High end retailers often keep certain, select basics throughout the seasons, but Lululemon changes its merchandise so you never know what ridiculous and impractical trend it will embrace next. It's athletic clothing, people, not a Kardashian show.
