- Address:700 Town and Country Blvd #2430, Houston, TX 77024
- Phone:(281) 769-1064
- Website:http://orangetheoryfitness.com/Studio-Locations/Zip-Code-Search?z=77024&r=10
- Rating:3.7
Orangetheory Fitness Town and Country
Reviews
Rated 3.7/5 based on 23 customer reviews.
Janice K
March 2, 2020 16:44
Great workout and every time it's a different one. Never gets boring. Great coaches!
Kellie Donoghue
February 10, 2020 21:22
*not all Orange Theorys are created equal. Go somewhere else*
I wanted to love Orange Theory, the workouts can be engaging, I did get into great shape, but it's become impossible to overlook their unflinchingly rigid and harsh "corporate" policies (despite being franchised). This studio in particular is the worst in that case, they won't help with medical leave, their app bumps you into the waitlist when you've been registered in the class for days, they're unaccommodating when it comes to your work schedule, and all their classes after normal work hours are booked weeks in advance. Not to mention the insanely high turnover rate of coaches, studio assistants and managers. Kyle is an outstanding coach and I'll miss him, Michelle is good too, but because of this specific studio I will be quitting. I've heard the heights studio is a lot better, so if you're insistent on sticking with OT try going there instead. Otherwise there's an amazing F45 just down the road that's open and welcoming and cares about their customers.
Leah Mcfarland
January 9, 2020 14:24
This location is dishonest, corporate is a racket and after 5+ years of being a member I've been pushed over the edge to cancel my membership and will not be returning.You are a walking dollar sign to them, they charge you for no-shows when you're not even booked into a class. The extremely high turnover of coaches means you never get consistent coaching, as soon as a coach gets good they send them off to run another studio and bring in the next newbie. There are way too many other fitness options to put up with their nonsense. Michelle, the head coach, is awesome and we all will miss her.
S N
September 9, 2018 01:26
Love the size of the gym. Very spacious. Great place to workout! Definetly worth the money spent!!! Amazing workouts!!!!
Kimberly Lazrine
August 3, 2018 15:44
Trial Session - loved it. Can't wait to join & be a regular. Love the intensity & the variety.
A Google User
August 3, 2018 15:44
Trial Session - loved it. Can't wait to join & be a regular. Love the intensity & the variety.
A Google User
July 30, 2018 08:17
I agree with the other reviewers. The workout is pretty great. A combo of cardio with the treadmill/rower mixed in with light weights/suspension straps. But the management policies are becoming crazy. The classes are constantly full only to open up at the last minute on the waiting list etc.... So to schedule a class and be guaranteed a spot you have to book way in advance. So if you can get past that it may be worth it for you.
Lee Kwon
July 30, 2018 08:17
I agree with the other reviewers. The workout is pretty great. A combo of cardio with the treadmill/rower mixed in with light weights/suspension straps. But the management policies are becoming crazy. The classes are constantly full only to open up at the last minute on the waiting list etc.... So to schedule a class and be guaranteed a spot you have to book way in advance. So if you can get past that it may be worth it for you.
Andrea Cooper
July 27, 2018 21:13
The workout is really great if you do this consistently. A combination of cardio and light weights. But like everyone else is saying - the policies they have for putting memberships on hold or showing up late is a little ridiculous.
A Google User
July 27, 2018 21:13
The workout is really great if you do this consistently. A combination of cardio and light weights. But like everyone else is saying - the policies they have for putting memberships on hold or showing up late is a little ridiculous.
Amber Hamlin
May 22, 2018 10:54
High energy workout!! Great music. Challenging and rewarding. Fantastic coaching for any fitness level. Can't wait to go again!
Rashid Nazimuddin
May 11, 2018 17:10
In the past year I've had a great experience so far with OTF Town & Country. I've been a member of OTF for a few year now but at different locations (Sugar Land, West U, Baton Rouge), but Town & Country has been my favorite. The staff always greats me by my name and its always great to see their smiling faces especially when you are getting out of work at the end of the day and heading to OTF for a workout. They are also easy to work with if you have any issues. Thanks T&C.
Emma Fisher
March 15, 2018 12:17
I love that the workout is already planned so I don't have to think about it. There are always alternate options for any move on the strength floor. The trainers are helpful and energetic without being obnoxious about it. The music is usually great!
Trista Kendall
February 25, 2018 12:14
Staff and Coaches are so nice and friendly always motivating you and are there to help you along the way. I love the challenge it brings and the encouragement/motivation the coaches give to you just when you are about to throw in the towel.... They keep you wanting to push yourself that much further!
Sergio Savoy
February 23, 2018 12:13
Dylan's positive attitude and great music choices created a great environment to really push yourself. I also enjoyed his stretching regimen after class as I feel it was tailored to stretch the muscle groups we hammered during the workout that day. The upbeat and friendly attitude of all the staff help to make for a great workout experience.
Marty McWilliams
February 2, 2018 11:32
That the instructor was very specific in directing three groups of people. I like how the workout focuses on total body and body weight. I also liked seeing the type of shape that I was in and getting a summary of what I need to work on. I see myself becoming a regular at Orangetheory.
Karena Hauter
January 27, 2018 23:33
The workout is great and the trainers are great....but the customer service and front desk policies are ridiculous. I've been a member almost two years, attend 4-5 classes most weeks, have lost over 100 lbs. but lately I've reached my limit with all the other nonsense. I was supposed to be out of town this weekend and when my plans changed, I tried to book some workouts. Of course everything was full so I put myself on the wait list for three classes Sunday hoping I could at least get into one of them. They cancelled me from two of them saying it was their policy not to be on more than one wait list (which has never been a problem in the past) and of course the one they left me in was the one where I was highest up on the list and they booted me from the ones I was #2 and #3 on. It truly makes me sad to be canceling my membership now over something so silly that they could easily correct and avoid.
Chantel Matthews
January 18, 2018 12:16
Love that the classes offered are never the same so you don't know what to expect going in. Definitely great workouts encompassing cardio and strength. I enjoy the classes led by Larry, Brenda, and the 90 min session led by Michelle.
Nice facility with nice staff.
Havis Nguyen
December 27, 2017 19:24
I've heard many good things about Orange Theory and I hate to brush the entire organization with what occurs at one franchise. I've been a member at several gyms and have never been treated with such disregard as I have at this location at Town and Country. Wanting to try out my free class, I signed up and on arrival to the facility was berated by the staff and pressured into signing a commitment. At this time, I am transitioning back to Houston and wanted to try out different gyms in the area before making a decision. On hearing that I would not immediately sign a contract, I was then informed by the manager that I would be charged a $28 drop in fee (for the free class) that I signed up for. I understand the pressure to sign people up, but to discriminate based on availability is poor customer service at best and false advertising to charge for a free class. I would have liked to have given this facility my membership, but I will take my business elsewhere that respects a person's decision to try a facility before making a commitment. Please consider other options before this one.
Ludmila Rohr
October 19, 2017 07:03
I love everything in this place! They are helping me to make significants changes in my life. After 4 months in this program I feel like I'm another person.
Kristen Wachsmann
October 19, 2017 07:03
My brother gave me a gift certificate to Orange Theory for Christmas. As you are unable to reserve a spot online with a gift card, I called the Town & Country location to confirm my spot. They confirmed my spot and assured me that it would be no problem to redeem the session when my gift card in person that day.
When I arrived and pulled out my gift card, the front desk attendee immediately starting rambling about not accepting it, she had no idea why gift cards were sold, it would not be accepted here, etc. After her ramble came to a close, I explained that, yes, my brother purchased the gift card in Katy. She said that I could only use it there. I replied back that:
1. No where on the gift card did it explain which location it could be used.
2. The gift card had the same logo and information as her shirt, the signs in the building, etc. So it was very confusing that they couldn't accept
something sold at a sister store.
3. My brother asked before he purchased it where it could be used, and he was assured that it could be used at this location because this where I live.
While I can understand that this business practice is not something the woman (turns out she was the manager) controls, she gave poor customer service.
1. She did not apologize for my convenience. Instead, she continued to pass the buck and blame the Katy location. Even when I expressed that i was unsatisfied because I had arranged my schedule around this workout, she did not apologize. Only after I pointed out that she never said I'm sorry did she give an apology--pretty disingenuous.
2. When I explained that I could not afford to pay the drop-in because I had no planned for the cost and am a teacher, she did not offer to comp the class. She legitimately seemed surprised that I was inconvenienced.
Again, the manager had the opportunity to fix this situation with an apology and comping my class. After all, it's the company she works for poor policy that put me in the predicament. It was also her employee that assured me on the phone that I could use my gift card. Instead, she was defensive, reactive and insincere. When I called to follow up, she did not return my call.
While I enjoyed the workout, the customer service is poor, immature and unprofessional.
Heidi Aline Rodriguez
October 19, 2017 07:03
The workouts are excellent and you get results. I like the music (although it is wayyy too loud at this studio) and the energy of the instructors. It's a nice setup although a bit cramped and small.
HOWEVER, the customer service is horrendous. They are completely unforgiving, unapologetic, and they DO NOT negotiate. EVER. You tell a staff member you want to cancel but if they forget to do it, it's your word against theirs and their word ALWAYS wins. I got charged for a class that I asked to cancel that they didn't cancel me from days ahead of time. Next time I ask to cancel, I will be recording with my phone.
Also, for the employee discounts they didn't tell me at orientation what I would need. When I went for my real class and asked about my employee discount and said I had to have something with my company name. Well my insurance card and badge didn't have my name and they do not take business cards. They would not even take an email from my corporate account, which has my corporate domain name. That is the only thing that I had with my name. They asked for my pay stub, which has all my confidential info on it! I had to argue this one seriously and finally they accepted something that seemed really stupid to me and which you could totally fake.
Also, the classes here in the evenings are ALWAYS booked like 2 weeks in advance or more. This makes it very inflexible for me because you have to cancel 8 hours in advance or you get charged. They told me to actually go ahead and book my classes weeks in advance and wait until the last minute to cancel or you have to keep calling them to see if somebody canceled and there is an opening. This is very tiring and time consuming, and God forbid you forget to tell them or they do not hear you when you tell them you want to cancel your class, because you will get charged.
Given all these experiences, lack of professionalism and flexibility, and the high cost (it's not like this is cheap, we deserve better customer service for what we're paying) I am starting to get motivated to find myself another studio because I don't want to put up with this anymore. Oh and if I told them I wanted to cancel they won't care either. They don't do anything to retain people.
Morgan Johnson
October 19, 2017 07:03
This place is amazing. From start to finish the staff was great and so motivating.