Vasundhara Tyagi
December 31, 2017 01:17
Good: The facilities are new. It's a big enough space. Good parking and never too overcrowded.
Bad: The staff here is literally the most unfriendly, unwelcoming, and rude group of people I have ever encountered. They all have a superiority complex and I have NEVER seen any of them smile. In fact, their extremely subpar customer service is why I dropped my membership from this gym this past summer. I got a guest pass for the holidays, and have continued to be treated poorly every time I walk in there. I'm sure other LA Fitness locations have much friendlier staff, but the people who man the front desk have never even made eye contact with me or said any kind of greeting. They are unapproachable and hard to talk to. Please get your heads out of your asses, or you will continue to lose patrons. Or maybe you've just been incredibly rude to me - I don't know. Either way, I would've happily continued going to this gym if the staff was even a SMIDGE friendlier.
ALSO: Machines and space around the machines are always dirty, one or two stairmasters are always broken, and it's either way too cold or way too hot.