| Tue | 04:30 am -11:00 pm |
| Wed | 04:30 am -11:00 pm |
| Thu | 04:30 am -11:00 pm |
| Fri | 04:30 am -09:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 07:00 am -08:00 pm |
The gym regularly fails to open on time. At least once, if not several times per week, no one shows up to open at 5 am. If you're lucky, they come in 5, 10, 20 minutes late. Highly inconvenient for people trying to use the gym before heading to work.
Lifetime is hands down the best gym out there. Very clean and staff is always great. Can't beat the amount of services this company offers to its customers
Great club, nice staff and very knowledgeable trainers. The facility is clean and well kept. Also a great Spa!
I love it here. Staff is always professional, always friendly. Such a variety of classes and they keep adding new ones!
This place will try to sell you on a "family friendly" environment, but it is definitely not that. Family swim time is from 10am to 7pm so it's the most inconvenient time for those who have a job (which is required to pay the high club membership fees here).
What working parent do you know can get out of work at 5pm, go through Houston traffic, pick up the kids, and be in and out of the swimming pool all before 7pm?
I asked why 7pm is the cutoff time for kids 12 and under and they said because they don't pay lifeguards to stay after 7pm and they are not responsible for accidents. It makes zero sense. I know 2 year olds that can swim better than most adults.
All of a sudden these rules are being enforced, but they failed to mention this to us when signing up and taking our payment for enrollment fees. How convenient.
Their managers are never to be found when it's about a complaint, but you mention a referral or membership upgrade and they're all over you. I still haven't heard back from their general manager Jeremy.. and the other manager Bailey couldn't have been more rude if she tried.
Came in on a Sunday Piper was running the front desk she allowed me to come in have a tour have a workout. I really enjoyed my 1st experience...kudos.
Awesome place clean, lots of weights can't wait to come back thanks again to Piper she is very sweet.
Good equipment. Never overly crowded. Good staff.
I wish this review could be more positive, as I have for the past 5 years been a Lifetime Fitness - Diamond Member. I recently bought a house in Kingwood and downgraded my membership to Gold, with the expectation that exceptional (or at least adequate) customer service by Lifetime staff would be upheld. This was anything but the case. The front desk staff were unwelcoming, rude, misinformed about club policies, passive-aggressive, and the child care staff offered unsolicited advice on how my child should be cared for. These negligent and discriminatory behaviors exhibited by most every staff member on a consistent basis led me to cancel my membership with Lifetime Fitness-Kingwood, leaving a bitter stain of anguish and complete disregard for the brand I was once so loyal to.
Have been going to this gym for about 2 and a half years. The staff is friendly, the childcare is awesome childcare staff especially Paula is superb and the amenities are awesome. My sole problem comes from the fact they have 4 squat racks downstairs then will put a class in the area where the squat racks are, even though their not using them. But they block access to other members who want to use the squat racks. They could move the class to the other side of the curtain where its empty. To allow other paying members to still use the equipment especially when the class is just doing calisthenic type exercises. Also they should get a new trap bar as theirs is absolute garbage and a bar jack so it's easier to change out their rubber bumper plates.
They have recently updated the equipment but is always maintained which I love. The childcare and childcare staff are phenomenal especially Paula. However, the front desk ladies in the morning are not always very friendly. I have never felt overwhelmed with the amount of people in the gym. I love the yoga classes and the instructors are awesome
I only been there for at least a week and i already liked it !!! They have a pool, a track, steam room, and a sauna. They also have daycare for your children as long as you want while you work out. They have a bar and a spa if u need to eat or relax yourself. I highly recommend it.
friendly staff (notably Blanca) , nice gym overall.
friendly staff (notably Blanca) , nice gym overall.
I've been attending for about two weeks now and I love it so far. It's the most I've ever gone to a gym in my entire life. The whole place has a great vibe. The employees I've encountered were all very helpful. I love the vast amenities that they offer included in their membership. My daughter LOVES the daycare which is a big burden off my shoulders because she's already in daycare during my work day. It gives me a chance to get my health under control without feeling guilty because she wants to keep playing when I go pick her up!
Pros:
Great daycare with attentive and kind staff. Good safety measures too.
Awesome huge pools both inside and outside
Really big locker rooms with private showers (with shampoo, soap and towels included)
Hair dryers plugged in all over the locker room free to use
Key to your locker is connected to a big safety pin so it's easy to take with you
SO MANY cardio machines of all kinds. Rows and rows of them
A ton of weight training equipment
Big variety of classes included with the membership (TCX will kick your butt! I'm still incredibly sore)
Cons:
Life Cafe is pricey
I haven't tried the spa but I hear it is also expensive
Membership is expensive (but it feels like it balances out if you use it a lot)
Daycare is 2 hours only so technically two parents can't really work out separately during the day and use the daycare unless they each only do one hour. It's 2 hours per membership, per day. Period. But I get that. It's to prevent people from treating it like an actual daycare for the whole day.
Shampoo and soap are a combination dispenser which doesn't work for some hair.
I've been attending for about two weeks now and I love it so far. It's the most I've ever gone to a gym in my entire life. The whole place has a great vibe. The employees I've encountered were all very helpful. I love the vast amenities that they offer included in their membership. My daughter LOVES the daycare which is a big burden off my shoulders because she's already in daycare during my work day. It gives me a chance to get my health under control without feeling guilty because she wants to keep playing when I go pick her up!
Pros:
Great daycare with attentive and kind staff. Good safety measures too.
Awesome huge pools both inside and outside
Really big locker rooms with private showers (with shampoo, soap and towels included)
Hair dryers plugged in all over the locker room free to use
Key to your locker is connected to a big safety pin so it's easy to take with you
SO MANY cardio machines of all kinds. Rows and rows of them
A ton of weight training equipment
Big variety of classes included with the membership (TCX will kick your butt! I'm still incredibly sore)
Cons:
Life Cafe is pricey
I haven't tried the spa but I hear it is also expensive
Membership is expensive (but it feels like it balances out if you use it a lot)
Daycare is 2 hours only so technically two parents can't really work out separately during the day and use the daycare unless they each only do one hour. It's 2 hours per membership, per day. Period. But I get that. It's to prevent people from treating it like an actual daycare for the whole day.
Shampoo and soap are a combination dispenser which doesn't work for some hair.
DO NOT JOIN THIS GYM!!!!!
Worst people to deal with. Such a scam.
Fantastic place to workout.
Excellent Facility and Friendly staff ready to help with all of Your fitness needs
Excellent Facility and Friendly staff ready to help with all of Your fitness needs
DO NOT join this club. Their customer service absolutely horrendous and the Amy, the manager of the aquatics department is one of the nastiest women I have ever come in contact with. Don't get me started on Ms Stacy, one of the swim instructors, and the way she treats small children is appalling.
The GM will not return phone calls and the other "management" acts as if they are above you, even though you are the one paying their salaries. We were in swim classes for 3 days per week (3 children) for over 8 months and didn't have any issues until we came in contact with Amy and Ms Stacy.
STAY AWAY
DO NOT join this club. Their customer service absolutely horrendous and the Amy, the manager of the aquatics department is one of the nastiest women I have ever come in contact with. Don't get me started on Ms Stacy, one of the swim instructors, and the way she treats small children is appalling.
The GM will not return phone calls and the other "management" acts as if they are above you, even though you are the one paying their salaries. We were in swim classes for 3 days per week (3 children) for over 8 months and didn't have any issues until we came in contact with Amy and Ms Stacy.
STAY AWAY
I've been a member since the first year they opened. The account managers are rude and act like they are doing you a favor when they speak to you. The classes are overcrowded, the treadmills are old and worn and the steam room and hot tub are dirty. I cancelled and of course was treated rudely so instead of leaving quietly I'm posting my experience. I was given wrong information when I joined about cancelling so now I have to pay for another whole month and pay $10 to cancel! There are too many good places to work out in the area to put up with this.
I have to give this one a "meh." I had a nice first consult with the trainer while my wife's could hardly be deemed a consult. I actually wanted to start with the trainer, but after he failed to follow up on promises the first couple of times (e.g. getting workout plan), I decided that I would pass. I paid for the Platinum membership in order to get access to the tennis courts. However, despite being told that I could reserve courts online, I cannot and have to count on the tennis clerk to call me back to reserve courts. It's inconvenient but has worked out so far. Also, all the services and certain training programs are extremely inflated in terms of pricing. Awfully steep when your monthly is already pushing $200.
Also, it would be nice to cater a bit more to working stiffs when it comes to morning classes and not just folks who don't work or who can waltz into their job at 9a.m. to 10. a.m.
That's the bad. The good? (1) pay a little more and avoid being tied to a contract; (2) nice folks; (3) nice atmosphere; and (4) good amount of space and variety of equipment for those who are independent and have experience. Also, everyone seems to be very respectful to one another.
Horrible customer service. Claimed I used a fake ID to sign in for a free day pass and didn't allow me to workout. They kicked me out of the gym while I had to wait for my ride to be done working out. This is by far the worst experience i've had with a gym and they were rude about how they told me off. I wouldn't recommend going to this gym flat out because of the customer service here. This is the issue of modern day kingwood. The girl at the front desks name is Victoria and she has redefined how horrible customer service can actually be and she shouldn't have a job interacting with humans if this is the way she treats people. This isn't the only incident that has happened to me or my peers but this is one that stood out to me and has made me realize how horrible this gym really is.
Love this gym and always have lovely staff. I've been a member for a few years and it just keeps getting better and better.
I canceled my account two months early. I paid $260 for the last two months of membership. They took the payment and asked if I wanted to put the account on hold. I told them no. Three months later I start receiving emails that I am late on my dues. I spoke with a manager Justin at corporate who informed me that even though I haven't signed in to the gym for over 3 months. He sees that I paid in one payment the rest of my contract that I still needed to pay the thirty day notice fee of another $130! The manager said he took care of it and then we received another bill.
I have to give this one a "meh." I had a nice first consult with the trainer while my wife's could hardly be deemed a consult. I actually wanted to start with the trainer, but after he failed to follow up on promises the first couple of times (e.g. getting workout plan), I decided that I would pass. I paid for the Platinum membership in order to get access to the tennis courts. However, despite being told that I could reserve courts online, I cannot and have to count on the tennis clerk to call me back to reserve courts. It's inconvenient but has worked out so far. Also, all the services and certain training programs are extremely inflated in terms of pricing. Awfully steep when your monthly is already pushing $200.
Also, it would be nice to cater a bit more to working stiffs when it comes to morning classes and not just folks who don't work or who can waltz into their job at 9a.m. to 10. a.m.
That's the bad. The good? (1) pay a little more and avoid being tied to a contract; (2) nice folks; (3) nice atmosphere; and (4) good amount of space and variety of equipment for those who are independent and have experience. Also, everyone seems to be very respectful to one another.
I have to give this one a "meh." I had a nice first consult with the trainer while my wife's could hardly be deemed a consult. I actually wanted to start with the trainer, but after he failed to follow up on promises the first couple of times (e.g. getting workout plan), I decided that I would pass. I paid for the Platinum membership in order to get access to the tennis courts. However, despite being told that I could reserve courts online, I cannot and have to count on the tennis clerk to call me back to reserve courts. It's inconvenient but has worked out so far. Also, all the services and certain training programs are extremely inflated in terms of pricing. Awfully steep when your monthly is already pushing $200.
Also, it would be nice to cater a bit more to working stiffs when it comes to morning classes and not just folks who don't work or who can waltz into their job at 9a.m. to 10. a.m.
That's the bad. The good? (1) pay a little more and avoid being tied to a contract; (2) nice folks; (3) nice atmosphere; and (4) good amount of space and variety of equipment for those who are independent and have experience. Also, everyone seems to be very respectful to one another.
Love this gym and always have lovely staff. I've been a member for a few years and it just keeps getting better and better.
I've been a member since the first year they opened. The account managers are rude and act like they are doing you a favor when they speak to you. The classes are overcrowded, the treadmills are old and worn and the steam room and hot tub are dirty. I cancelled and of course was treated rudely so instead of leaving quietly I'm posting my experience. I was given wrong information when I joined about cancelling so now I have to pay for another whole month and pay $10 to cancel! There are too many good places to work out in the area to put up with this.
I canceled my account two months early. I paid $260 for the last two months of membership. They took the payment and asked if I wanted to put the account on hold. I told them no. Three months later I start receiving emails that I am late on my dues. I spoke with a manager Justin at corporate who informed me that even though I haven't signed in to the gym for over 3 months. He sees that I paid in one payment the rest of my contract that I still needed to pay the thirty day notice fee of another $130! The manager said he took care of it and then we received another bill.
Horrible customer service. Claimed I used a fake ID to sign in for a free day pass and didn't allow me to workout. They kicked me out of the gym while I had to wait for my ride to be done working out. This is by far the worst experience i've had with a gym and they were rude about how they told me off. I wouldn't recommend going to this gym flat out because of the customer service here. This is the issue of modern day kingwood. The girl at the front desks name is Victoria and she has redefined how horrible customer service can actually be and she shouldn't have a job interacting with humans if this is the way she treats people. This isn't the only incident that has happened to me or my peers but this is one that stood out to me and has made me realize how horrible this gym really is.
