Abolfazl Asudeh
October 24, 2017 16:32
This is a review for my first experience there and the way I have been treated, not the place itself.
A few days ago I went to this place for the first time (with my friend) and I faced these:
1) after registration, the person who was taking care of us, said that we can have a free one time trainer. Looking at my schedule, I told that I can come at 6:00pm. The person though said, I am gonna put you at 5:30, but we know you will show up at 6:00pm. I emphasized several times that I will be there at 6:00, not 5:30 and he said it is fine (he put my friend's name for 6:00pm spot -- we were supposed to show up together). The day after that I received a call that "do not forget to come at 5:30pm"!! I then explained the situation on phone and he said he will fix it. I was there at 5:58pm, the front desk said that your slot has been at 5:30pm!!! and it is passed. Then, I had to explain the whole story to her again.
2) Since my friend's name was in calendar for 6:00pm slot, a trainer was supposed to take care of us. The person at the desk asked us to wait for him (and I was seeing the trainer which was a few meters away from us).
after waiting for around 10 minutes the trainer came close to us, but he immediately went to the couple beside us (which I believe were there to register) and asked me to wait. To make the story short, he never showed up and when after almost 30 minutes when we asked the front desk that we are still waiting, some one else came to us and said "sorry for the wait, he was in the rest room!!! and he will be with you shortly" (despite the fact that I was chasing the trainer all the time with my eyes), and then he said "why don't you go and warm up on the trade mill, he will be with you shortly"... HE NEVER SHOWED UP and we left the gym after one hour!