Me G
January 24, 2018 15:33
Please watch your account closely, I had signed up for crunch when they first opened in Amarillo & we decided that we were going to try something different & not do crunch. So I called & asked to have it cancelled for both then all of a sudden in January of 2018 which is months later they withdraw money from my account mind you I cancelled months before then not even a week later they tried another withdraw but I had already told my bank that they were not authorized to withdraw fund, So I called them last week to find out what was going on they said they had no record of me in the system, then all of a sudden they say oh its because your still stuck in our system and they got it cancelled and for me to take in my bank statement showing where they withdrew the funds case it didn't show an amount in their system. So I go in & speak to their so called MANAGER Megan Staunton who starts off rude and asks for the key ring, I ask what key ring if I haven't even been to that gym then proceeds to well If you gave us the account info of course its going to get withdrawn and I told her I had already spoken to someone about the issue and she wasn't listening like she needed to then says that she cant refund me the money, Why not then she says we can put that towards a membership and I said why if I already have a membership else where and want my money. she then proceeds to ignore the situation and I asked to speak to a manager or someone higher up and she says well Im the only that you can deal with. Im very disappointed in the CUSTOMER SERVICE"!!!! I don't ill be going here anytime soon they really made that certain.