Junior Lifter
April 1, 2019 23:28
Let me be honest. The gym equipment is great! The owner Mark keeps the gym in great condition! The gym is always clean! My gripe is the people under him. Some of them aren't professional. I thought it was only me, but recently heard some others didn't feel secure there and canceled their membership. I've experienced employees criticizing members for no reason. They can't disassociate ego and business. Being discrete, there was a trainer who constantly bashed a person for no reason. I literally watched and heard this person continuously speak negative about this person in the gym during a workout. The member did nothing, but workout! For some reason, the trainer felt ignored or whatever as if they were disrespected. The gym is located in a strip mall where he also owns a supplement store. I personally went to make a purchase and the guy behind the counter got angry cause I had mentioned another gym rubbing him the wrong way. He actually sat down behind the counter like "Gone. Bye." He was rude! If you got thick skin, the gym is nice. Most members are down to earth for the most part. I just think Mark needs to watch some of the people under him cause some are very rude and costing him business.
Update 3/29 (Response)
This is in no way against you or your business handling. That's why I was distinct in what I wrote. I appreciate your response to my review. I just didn't reveal the parties involved hoping a review of this sort might provide attention on how some independent contractors treat some members. Trust me when I tell you, "IT HAPPENS!" You have a blessed day!
Update 4/1 (Update concerning Barbaro's comment)
Mark, do you see what I'm talking about here? In my case, I'm not discussing Valerie, but you do have trainers that overstep! I don't go there as much and may even cancel in a month because of the independent trainers. It's a GREAT gym, but some trainers are rude! In my experience at Edge, if you're not their client, they act like you don't belong. I can hear trainers talk negatively about members from the other side making the atmosphere uncomfortable. I'm writing this update cause I can vouch for this couple. Many members may not address it with you thinking you're with them. It happens more than you think.