Open Now
- Address:7062 Hwy 70 S, Nashville, TN 37221
- Phone:(615) 895-8162
- Website:http://www.goldsgym.com/find-gym/406-nashville.html
- Rating:2.1
- Hours:
| Mon | 12:00 am - 11:00 pm |
| Sat | 07:00 am - 08:00 pm |
| Sun | 08:00 am - 08:00 pm |
Gold's Gym
Reviews
Rated 2.1/5 based on 23 customer reviews.
Amarender Vaddepally
March 19, 2020 19:35
I have visited this gym back in December 2019 to hire a personal trainer. I have clearly explained my goals to Trainer Jeffrey. Before signing up, I clearly mentioned him, if I don't like the services or if I move from that location I would not continue to pay after initial month. Coming to the personal training services they offered are awful. They adjust schedule not according to the agreement I made when signed up but instead up on availability of trainer. First trainer dropped after 4 classes and they have assigned me other trainer who didn't train me as expected. So I have informed them I am not going to continue after first month. They are charging me $360 every month till now. I am trying to dispute those invalid charges now. This is a good gym with all equipment but trainers like Jeffrey are not providing genuine training once customers signed up and trying to make money off the customers who are seeking personal training. I don't even like to give single star, but marking single star for the gym equipment.
Christopher Martin
February 29, 2020 23:57
Not sure why this place has such low ratings. I'm a member at the one and Hendersonville and they're currently renovating it for the third time now. I went to this location because it was closest. WOW! Such an upgrade from Hendersonville. They actually have a sauna and steam room, and they have less treadmills and more equipment that majority of the members actually enjoy and use. I wish I lived closer because I would never go back to hendersonville if I had the options!
shinycow11 .
February 24, 2020 20:29
DO NOT SIGN CONTRACT
You have to cancel in person or via certified mail or they will keep charging you
Antonio Constandinou
June 12, 2019 00:11
The only reason why I had to leave was because I relocated out of state for a new job.
Overall, I was here for four years and really enjoyed it. Great staff, good equipment, and members are pretty courteous to each other. 5/5 and would highly recommend it.
Edward Adams
August 5, 2018 17:24
I'm here everyday, I just wish people would wipe up after themselves on the equip.
A Google User
August 5, 2018 17:24
I'm here everyday, I just wish people would wipe up after themselves on the equip.
Jingyi Nie
June 20, 2018 01:23
Poor management, very disappointed. Class schedule changes constantly. I am only 6 months into my first year membership and already experienced several class schedule changes. The worst part is they don't keep their website updated about schedule changes and don't have any kind of communication about it. The only way to know the current schedule is to pick up a print-out from the front desk. What kind of business does not take advantage of internet nowadays? I decide to buy out my membership and stop dealing with them.
A Google User
June 20, 2018 01:23
Poor management, very disappointed. Class schedule changes constantly. I am only 6 months into my first year membership and already experienced several class schedule changes. The worst part is they don't keep their website updated about schedule changes and don't have any kind of communication about it. The only way to know the current schedule is to pick up a print-out from the front desk. What kind of business does not take advantage of internet nowadays? I decide to buy out my membership and stop dealing with them.
A Google User
April 22, 2018 00:11
Will l be buying out just to leave this place. Not enough room always crowded . Equipment seems to stay broke. And to be a multimillion dollar gym franchise. you would think it would be 24/7. Out of the military and to have seen a lot of gyms. One of the worst. Nice staff though.
JD Davis
April 22, 2018 00:11
Will l be buying out just to leave this place. Not enough room always crowded . Equipment seems to stay broke. And to be a multimillion dollar gym franchise. you would think it would be 24/7. Out of the military and to have seen a lot of gyms. One of the worst. Nice staff though.
Ally Ott
April 17, 2018 16:06
My husband was in Nashville working for a while and decided to get a gym membership. He didn't end up staying long as we thought. Only had a membership for 2 weeks. We called to cancel they told us we would need to send a certified letter to cancel. We did. That was 2mths ago!They are still charging my account. I have called and called no one answers! And when I do get someone, they are no help. I would ever suggest getting a membership with Gold's Gym. Only if you want to waste money.
Alaina Hedrick
October 25, 2017 19:58
Unlike many of the other posts on here, I so far have found the staff to be quite friendly and welcoming; however, the few members I have interacted with were incredibly rude. Coming from a well loved gym with a really friendly environment did not prepare me for how inconsiderate the members are here. I wish the staff would make it clear that they will not tolerate members being rude to other members.
Chase McDaniel
October 24, 2017 16:09
They will continue to charge your account after you've cancelled your membership. I cancelled my membership, then called my bank and blocked payments. 4 months later I receive a bill from a collections agency for my unpaid balance. This was AFTER I've cancelled, haven't went in 4 months, and have had a membership at a new gym for those 4 months. I was never called to be told my membership wasn't cancelled, or given a courtesy call to say hey, your payments aren't going through but we're going to keep charging your account anyway though you've cancelled and haven't attended. Rather, I receive a bill months later. The lady I spoke to told me to email Golds collections with what happened and they would get back to me within 72 hours. I wrote that email 2 weeks ago--resent it 4 days ago. Still haven't heard back. Now I call and golds gym doesn't pick up. Loved golds gym but it was a 45 min drive from my house in traffic. After this experience I'll never be back. You cancel they don't follow through, you email they don't respond, you call they don't answer. How are you supposed to get anything done with this kind of customer service? Am I supposed to waste my gas money driving to you AND pay the bill I shouldn't have gotten? I'm all about giving people the benefit of the doubt. I'm sure your payment things are automated. And accidents happen. People let things slip. But somebody has to be there to fix them, right? Surely you know what its like to be a customer and felt like you're being taken advantage of. From my perspective it seems I've done what I've needed to do.
Brandon Pusser
October 24, 2017 16:09
This is a wonderful gym with plenty of equipment and a great staff. I just wish that the air conditioning was better. It would be cooler for sure.
David B
October 24, 2017 16:09
This was once a great gym. However, it seems like the current management no longer cares. Exercise machines and other amentities once broken tend to stay that way.
We decided to end our membership and were told that Gold's Gym would not accept our notice to leave without paying $65 up front. We were incredulous that we couldn't even give notice without paying for the privilege.
Since we did not have our debit cards with us, the young woman at the counter was kind enough to freeze our account until we could return to make payment.
She also gave us a form stating it contained contact information for their headquarters in Murfreesboro. TN so that we could speak with them. However, this paper did not contain a phone number or email address. Instead, it provided an address to send a certified letter stating that we are providing our 30-days notice and that subsequently, we would be contacted by Gold's billing department.
After this experience and similar experiences, the goodwill that the Bellevue Gold's Gym built up over the previous years is gone. Previously, I would have strongly recommended this Gym, now I can't wait to leave.
Jeff Taylor
October 24, 2017 16:09
Decent gym overall but the best I've come across locally cool staff from what I have seen... I would direct my friends here
Michael Mercer
October 24, 2017 16:09
About a year ago I stopped going to the gym for a while and apparently my credit card expired that was on file. They sent me to collections. I asked them why didn't they call me and I found out they had the wrong phone number and wrong address on file. I would not recommend this place if you care about your credit score. I couldn't even pay gold's gym they money I owed them at that time I had to go through the collection agency. They wanted to set up an automatic draft from my bank account. I told them I it probably wouldn't be a good idea for them to have direct access to my bank account lol. Plus the membership isn't $10 a month like they advertise. Each year there is a close to $200 renewal fee.
Jeff Taylor
October 22, 2017 01:54
Decent gym overall but the best I've come across locally cool staff from what I have seen... I would direct my friends here
David B
September 19, 2017 02:41
This was once a great gym. However, it seems like the current management no longer cares. Exercise machines and other amentities once broken tend to stay that way.
We decided to end our membership and were told that Gold's Gym would not accept our notice to leave without paying $65 up front. We were incredulous that we couldn't even give notice without paying for the privilege.
Since we did not have our debit cards with us, the young woman at the counter was kind enough to freeze our account until we could return to make payment.
She also gave us a form stating it contained contact information for their headquarters in Murfreesboro. TN so that we could speak with them. However, this paper did not contain a phone number or email address. Instead, it provided an address to send a certified letter stating that we are providing our 30-days notice and that subsequently, we would be contacted by Gold's billing department.
After this experience and similar experiences, the goodwill that the Bellevue Gold's Gym built up over the previous years is gone. Previously, I would have strongly recommended this Gym, now I can't wait to leave.
Michael Mercer
August 27, 2017 20:26
About a year ago I stopped going to the gym for a while and apparently my credit card expired that was on file. They sent me to collections. I asked them why didn't they call me and I found out they had the wrong phone number and wrong address on file. I would not recommend this place if you care about your credit score. I couldn't even pay gold's gym they money I owed them at that time I had to go through the collection agency. They wanted to set up an automatic draft from my bank account. I told them I it probably wouldn't be a good idea for them to have direct access to my bank account lol. Plus the membership isn't $10 a month like they advertise. Each year there is a close to $200 renewal fee.
A Google User
July 19, 2017 05:11
They will continue to charge your account after you've cancelled your membership. I cancelled my membership, then called my bank and blocked payments. 4 months later I receive a bill from a collections agency for my unpaid balance. This was AFTER I've cancelled, haven't went in 4 months, and have had a membership at a new gym for those 4 months. I was never called to be told my membership wasn't cancelled, or given a courtesy call to say hey, your payments aren't going through but we're going to keep charging your account anyway though you've cancelled and haven't attended. Rather, I receive a bill months later. The lady I spoke to told me to email Golds collections with what happened and they would get back to me within 72 hours. I wrote that email 2 weeks ago--resent it 4 days ago. Still haven't heard back. Now I call and golds gym doesn't pick up. Loved golds gym but it was a 45 min drive from my house in traffic. After this experience I'll never be back. You cancel they don't follow through, you email they don't respond, you call they don't answer. How are you supposed to get anything done with this kind of customer service? Am I supposed to waste my gas money driving to you AND pay the bill I shouldn't have gotten? I'm all about giving people the benefit of the doubt. I'm sure your payment things are automated. And accidents happen. People let things slip. But somebody has to be there to fix them, right? Surely you know what its like to be a customer and felt like you're being taken advantage of. From my perspective it seems I've done what I've needed to do.
Chase McDaniel
July 19, 2017 05:11
They will continue to charge your account after you've cancelled your membership. I cancelled my membership, then called my bank and blocked payments. 4 months later I receive a bill from a collections agency for my unpaid balance. This was AFTER I've cancelled, haven't went in 4 months, and have had a membership at a new gym for those 4 months. I was never called to be told my membership wasn't cancelled, or given a courtesy call to say hey, your payments aren't going through but we're going to keep charging your account anyway though you've cancelled and haven't attended. Rather, I receive a bill months later. The lady I spoke to told me to email Golds collections with what happened and they would get back to me within 72 hours. I wrote that email 2 weeks ago--resent it 4 days ago. Still haven't heard back. Now I call and golds gym doesn't pick up. Loved golds gym but it was a 45 min drive from my house in traffic. After this experience I'll never be back. You cancel they don't follow through, you email they don't respond, you call they don't answer. How are you supposed to get anything done with this kind of customer service? Am I supposed to waste my gas money driving to you AND pay the bill I shouldn't have gotten? I'm all about giving people the benefit of the doubt. I'm sure your payment things are automated. And accidents happen. People let things slip. But somebody has to be there to fix them, right? Surely you know what its like to be a customer and felt like you're being taken advantage of. From my perspective it seems I've done what I've needed to do.
Hayden Sloane
June 29, 2017 16:49
Was a member at this gym for almost three years and it is still one of the BEST in bellevue. The location is central and the room in the gym is actually pretty big considering how the outside looks. I recently visited back on a travel pass after relocating areas and the front desk worker was just completely confused. I just think the owners need to dedicate more time in to training their employees. (note: I was an employee here for almost a year and never received good enough training, but was expected day in and day out to hit my numbers regardless.)