Matthew Mayo
March 3, 2018 21:32
Quite the letdown. My main complaint is that the cold plunge pool was closed, and they didn't really explain why. You're supposed to get 30 minutes in the sauna and 15 minutes in the plunge pool. They didn't offer a discount even though I couldn't use the plunge pool. It didn't feel very clean. Laundry was piled up, and I was there as soon as they opened. They were out of soap in the shower. The shower mat was visibly dirty. They don't have you shower before entry into the sauna. The staff was friendly, but not very professional. The sauna did get hot enough to make me sweat. It's a great idea, but it's not managed well. If half of your service is not available, you should offer some sort of concession to the customer. It's very expensive for the quality of the service. You can purchase the same two person infrared sauna on Amazon for $1000. They charge $150/month for unlimited visits. The math doesn't work out, unless your service is impeccable, of which it was far from.