Absolutely horrible staff, I travel with work and ive been to many anytime fitness, and this one was just...egregious.
Went to sign for membership was ignorantly spoken to and felt like there's too much of a clique or status to be accepted there.
I signed up a month or two after they opened, so at this point, I've been a regular member for nearly 5 years (Dang!). I've seen a lot of staff come and go, but they've always been approachable, respectful, and willing to work with you. The facility itself is fine; although, every now and then, a machine or weighted equipment will be out service, but you'll have that with any gym. My only complaint is the bathrooms --- sometimes they could be a bit cleaner and presentable and since there are only 3 private ones, if it's busy and you are in a rush, you may have to wait a minute...or two. But I've gotten to know a lot of the members and usually have a positive experience!
Clean and well stocked with equipment and cardio.
This place is FAR from clean! It used to be spotless, but has gone downhill in the past 18 months. The toilets are typically dirty (they apparently don't know what the toilet brush is for). The activity room floor hasn't been cleaned in months (clumps of hair and dust all along the walls) and worse is the cleanliness of the machines. I go to AF clubs all over world and I see how they are cleaned every hour or 2. Here, the treadmills and windows next to them are covered in dry sweat and dust. I just watched a guy run for 30 min, sweat like crazy all over the treadmill and machine next to it and then barely wipe it down - totally disgusting). For the most part, the workers here either run training sessions or sit in the offices doing nothing. The owners of this place need to motivate them to come out and clean or spend some money for a professional cleaning service.
My final comment is the length of time broken machines sit broken (typically months!?). I have no idea why but I really wonder where my $400+ per year membership fee (plus a laughable $15 per year "facility improvement fee" goes)?!
I am regretting renewing my membership here.
This place is FAR from clean! It used to be spotless, but has gone downhill in the past 18 months. The toilets are typically dirty (they apparently don't know what the toilet brush is for). The activity room floor hasn't been cleaned in months (clumps of hair and dust all along the walls) and worse is the cleanliness of the machines. I go to AF clubs all over world and I see how they are cleaned every hour or 2. Here, the treadmills and windows next to them are covered in dry sweat and dust. I just watched a guy run for 30 min, sweat like crazy all over the treadmill and machine next to it and then barely wipe it down - totally disgusting). For the most part, the workers here either run training sessions or sit in the offices doing nothing. The owners of this place need to motivate them to come out and clean or spend some money for a professional cleaning service.
My final comment is the length of time broken machines sit broken (typically months!?). I have no idea why but I really wonder where my $400+ per year membership fee (plus a laughable $15 per year "facility improvement fee" goes)?!
I am regretting renewing my membership here.
Nice gym. Very clean. Typical size for an Anytime Fitness.
I love them being open 24/7 friendly staffs
I love them being open 24/7 friendly staffs
I would be giving only 0 for the Green tree branch, in Pittsburgh. These guys are very very unfriendly, money minded, no care for customer. I had to submit a subscription cancellation due to long time travel out of country and their arugement was I can only cancel my subscription if I travel within country but not outside country, at last I had to reach out to regional manager to make them understand and agree to cancel with heavy penality, but even after 2 months of subscription cancellation, they are still chargning me subscription cost for every month. Provided there is no customer care too, this is a worst experience I had so far despite of losing money.
I would be giving only 0 for the Green tree branch, in Pittsburgh. These guys are very very unfriendly, money minded, no care for customer. I had to submit a subscription cancellation due to long time travel out of country and their arugement was I can only cancel my subscription if I travel within country but not outside country, at last I had to reach out to regional manager to make them understand and agree to cancel with heavy penality, but even after 2 months of subscription cancellation, they are still chargning me subscription cost for every month. Provided there is no customer care too, this is a worst experience I had so far despite of losing money.
Never a bad experience. Everyone is friendly and cleans their machines after use.
My fiance and I just joined about a week ago and love it so far - very clean, great machines and love the convenience of the 24 hour access. The workout room is a really nice addition and we love the option of doing the virtual workout class. The staff was also very helpful during our sign-up and intro process!
My fiance and I just joined about a week ago and love it so far - very clean, great machines and love the convenience of the 24 hour access. The workout room is a really nice addition and we love the option of doing the virtual workout class. The staff was also very helpful during our sign-up and intro process!
The facility is great, always clean. But no matter how nice a gym is you need a staff thats knowledgeable, polite and respectful. By far the staff at the Greentree location over exceeds those 3 things. Listen if your planing to get a gym membership at a quality facility go see the Manager at Greentree Anytime Fitness, he is a very respectable young man who is definitely going to take care of you.....Trust me you won't be disappointed. Tell him Lawrence with the bad little boy sent you. Lol
"Doing what is right" is not the motto of this gym. I was injured at this facility, rupturing a disc that pinched a nerve causing paralysis in my arm. I immediately got surgery in an attempt to get movement back and ended up having a 9 month recovery until I finally began to get movement in my arm again.
There was no compassion from management (Scott Day - Regional Manager). They put a 4 month freeze on my account (and continued to charge my credit card) and then reactivated the account when I was still unable to attend the gym (unknowingly to me). I was told that my cc would be charged until I unfroze my account and receive the amount of months that I paid for free when I reactivated my account. BY THE WAY - THEY REFUSED TO PUT THE FREEZE ON MY ACCOUNT UNTIL I PROVIDED A NOTE FROM THE DOCTOR. When I finally went back to the gym 9 months after the original injury, I was told that I wouldn't have a payment for the time that I was injured. 1 month later they charged my credit card again and wouldn't consider providing additional months. There was no negotiation from management.
This place is a joke. I will never consider joining Anytime Fitness again, nor would I recommend this gym to my worst enemy.
"Doing what is right" is not the motto of this gym. I was injured at this facility, rupturing a disc that pinched a nerve causing paralysis in my arm. I immediately got surgery in an attempt to get movement back and ended up having a 9 month recovery until I finally began to get movement in my arm again.
There was no compassion from management (Scott Day - Regional Manager). They put a 4 month freeze on my account (and continued to charge my credit card) and then reactivated the account when I was still unable to attend the gym (unknowingly to me). I was told that my cc would be charged until I unfroze my account and receive the amount of months that I paid for free when I reactivated my account. BY THE WAY - THEY REFUSED TO PUT THE FREEZE ON MY ACCOUNT UNTIL I PROVIDED A NOTE FROM THE DOCTOR. When I finally went back to the gym 9 months after the original injury, I was told that I wouldn't have a payment for the time that I was injured. 1 month later they charged my credit card again and wouldn't consider providing additional months. There was no negotiation from management.
This place is a joke. I will never consider joining Anytime Fitness again, nor would I recommend this gym to my worst enemy.
Went to see the gym around 6:30 am. People are working out inside as I could see. I tried to pull the door open. Alas! It was locked. It says that staffed hours start at 10 am in the morning. Bad strategy to attract customers. Also, not a good idea to workout with heavy weights with absolutely no staff around in the peak hours. I do not know how the gym is actually from inside and how the staff really are, as could not get to enter the gym.
Pros:
Clean - everyone cleans their machines after use with provided wipes
New facility - the machines are all new, great dumbbells and bar bells
24/7 - electronic key entry for security, always open for late night workouts
Cons:
-Smaller space than some gyms, if there's more than 6 people in the weight lifting area it feels very crowded.
-Only 5 treadmills, they have other cardio stuff more rarely used, they should replace half their other stuff with more treadmills.
-Only one actual power rack for squats
-No real bench press station for barbell, you have to use squat rack if it's free, which it rarely is.
4/5 stars because the cons are just minor inconveniences. It's a solid place.
This gym is awful. First of all, twice in the last week I've gone in when their hours say there is someone there and no one was there. The management room lights were off and door locked. I went at 5:30 on Thursday, Jan 26 and Tuesday, Jan 31 @ 5:45. Their door and voicemail says that membership is there until 7PM....DONT BELIEVE IT!!! I left a voicemail and no one bothered to call back.
They also sent around an EMail advertising waiving the joining fee. When quoted the cost+joining fee I reminded the guy of the deal and after asking he was told it had expired. Joiner beware!
Newer equipment, never too crowded, and 24 hours is a nice benefit.
Went to see the gym around 6:30 am. People are working out inside as I could see. I tried to pull the door open. Alas! It was locked. It says that staffed hours start at 10 am in the morning. Bad strategy to attract customers. Also, not a good idea to workout with heavy weights with absolutely no staff around in the peak hours. I do not know how the gym is actually from inside and how the staff really are, as could not get to enter the gym.
Went to see the gym around 6:30 am. People are working out inside as I could see. I tried to pull the door open. Alas! It was locked. It says that staffed hours start at 10 am in the morning. Bad strategy to attract customers. Also, not a good idea to workout with heavy weights with absolutely no staff around in the peak hours. I do not know how the gym is actually from inside and how the staff really are, as could not get to enter the gym.
Went to see the gym around 6:30 am. People are working out inside as I could see. I tried to pull the door open. Alas! It was locked. It says that staffed hours start at 10 am in the morning. Bad strategy to attract customers. Also, not a good idea to workout with heavy weights with absolutely no staff around in the peak hours. I do not know how the gym is actually from inside and how the staff really are, as could not get to enter the gym.
