Mackensie Gaddy
October 24, 2017 04:09
This is an awesome gym with lots to offer! Great bouldering and climbing routes, yoga and gym. I would give it 5 stars except for the staff...they need some instruction in customer service. Not like anyone is outright rude, they just ignore you. At first, I thought maybe this was just an off day, but after coming for a few weeks this seems to be the norm.
Quite often when I come in there will be staff sitting on the front counter having a conversation with other staff, and very seldom do they greet you, or even make eye contact. If you have to ask for equipment, they'll often hand it to you without stopping their conversation with other staff. When you leave the gym, same thing. No "goodbye", or wave or even a head nod most of the time. It just feels very impersonal and off-putting.
Jonah is the only one I can say who does not fit in this category. He often knows customers by name, and always smiles and says hello when you come in or he sees you in the gym. He should lead the other staff in a customer service training, because they really create a clicky, unwelcoming vibe that dampers an awesome gym!