Lindsey Rogers
October 24, 2017 15:27
I had to rate with one star to post. They honestly don't even deserve that. I was a member of Gold's Gym in Del City since 2013. When I first started going there, the gym was great. The staff cared, especially the front desk staff, and were always nice and welcoming. Over the years and several changes in staff, the gym has slowly gotten worse. Just about all of the treadmills have one issue or another and it didn't seem that the management wanted to get new or add equipment. They finally added two rowing machines but nothing else has been touched. I decided to cancel my membership in June due to the equipment being faulty but also due to management / staff trainers at this location and the raise in price of my basic membership. I was grandfathered in when they switched from an "Express Gym". Unfortunately, it's not a full gym but still an express gym and it kills me that so many people are charged the rates they are. The manager only leaves his office to use the restroom and can't bare to make eye contact with anyone in the gym. I canceled my membership and have now been charged twice since. I was told that there was a 30 day notice of cancellation which is why I was charged last month. I agreed to that because I expected it. I checked my account and was charged again this month (August). Again, not surprised but am very frustrated with the lack of responsibility the staff takes when you speak with them. I waiting on a call from one of the managers to see if I can get my money back. I understand that this could happen at any gym, but wanted to share my review about this gym to hopefully save someone from joining.