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- Address:9118 S Western Ave Suite A, Oklahoma City, OK 73139
- Phone:(405) 237-3709
- Website:http://www.planetfitness.com/gyms/oklahoma-city-brookwood-ok-849
- Rating:3.5
- Hours: 24 hours
Planet Fitness
Reviews
Rated 3.5/5 based on 29 customer reviews.
Sean Dusenberry
February 4, 2020 14:26
PF allows me to grab a workout whenever is convenient for me. With the many different machines and free-weights, I dont have to wait around between my sets. Incredible service, great price!
Paul Sterling
January 20, 2020 06:49
Bianca is the best. She could train the rest on costumer service. Get them off their phone. And tell the men to lighten up. My husband and I are available to train them at a cost or you can pay Bianca more money, she's capable
Jean Long
January 8, 2020 16:44
great place to work out at. Not a judgemental environment. Enjoy
A. Melchor
October 16, 2019 15:22
Scheduled an appointment for a class at 2:00 pm on the app. Arrive at 1:55 pm, check-in, and sit at the designated area for class. At 2:10 pm I go up to the counter, the employees are having a great time chatting it up and it takes a while for one to acknowledge me. I ask if they are having class today. The employee asks if I had signed up, checked-in etc which I had. He says, let me go get the trainer, comes back and says would you be cool doing a 15 minutes session (the session was supposed to be 30 minutes? I declined because I signed up for a 30 minute class.
In one if the surveys planet fitness sends, they asked what they gym could do to improve? The feedback I gave was there needed to be classes or someone to show gym users how to build a workout plan. I got a call about an hour later, letting me know the person on the line was the trainer and there were a variety of classes every day and if I downloaded the app, I could see the schedule and sign up. Sure enough, they offer a variety of classes and orientation sessions throughout the day. So I do that and show up and this is what happens.
Chris Olson
July 3, 2019 22:24
Great place to workout, need more free weights though but evwrything else is great
Louise
October 1, 2018 15:00
The staff at this Planet Fitness are not honest. They overcharge you, and change their story. The staff needs some serious customer service training. Nice gym though.
A Google User
September 3, 2018 12:46
This location does not keep the bathrooms clean at night. There is usually a yellow fuzz of sorts growing in the urinals. Yes, that's a graphic but accurate description. Imagine how it smells. I've brought the sanitary conditions to their attention in the past but I've not seen any changes.
The night staff gets lazy and does not refill the paper towels. They instead leave extra rolls sitting out. When you walk by the desk the staff is glued to their phone, so it isn't like they are busy.
This is all unfortunate because when I joined 3 years ago this gym was always immaculate.
The rest of the gym IS clean but I have been so grossed out by the locker rooms that I changed my home club to a cleaner location.
Austin Melendez
September 3, 2018 12:46
This location does not keep the bathrooms clean at night. There is usually a yellow fuzz of sorts growing in the urinals. Yes, that's a graphic but accurate description. Imagine how it smells. I've brought the sanitary conditions to their attention in the past but I've not seen any changes.
The night staff gets lazy and does not refill the paper towels. They instead leave extra rolls sitting out. When you walk by the desk the staff is glued to their phone, so it isn't like they are busy.
This is all unfortunate because when I joined 3 years ago this gym was always immaculate.
The rest of the gym IS clean but I have been so grossed out by the locker rooms that I changed my home club to a cleaner location.
nina Nichols
July 7, 2018 12:58
My favorite location the price is good, they keep it clean. The staff is friendly and always help me when I forget my card.
Dwayne Rice
July 3, 2018 09:55
I just terminated my membership there, because the staff lied to me when I signed the contact about have no buyout when I wanted to cancel. The staff are rude, and definitely are not customer friendly.
A Google User
July 3, 2018 09:55
I just terminated my membership there, because the staff lied to me when I signed the contact about have no buyout when I wanted to cancel. The staff are rude, and definitely are not customer friendly.
A Google User
June 14, 2018 13:20
I've been a member of Planet Fitness Brookwood for basically 5 years. (there was a time during 2014 that I cancelled my membership, but I got it again in 2015) The staff has always been nice! I've tried the PF on S. May and 59th a couple of times recently, and felt like the staff there ignored everyone unless you needed something. I've never felt like this at this PF.
Janet Calderon
June 14, 2018 13:20
I've been a member of Planet Fitness Brookwood for basically 5 years. (there was a time during 2014 that I cancelled my membership, but I got it again in 2015) The staff has always been nice! I've tried the PF on S. May and 59th a couple of times recently, and felt like the staff there ignored everyone unless you needed something. I've never felt like this at this PF.
Lisa Cross
June 8, 2018 09:21
Love this gym! Great employees that are friendly and keep the gym well kept!
Bobby Miller
May 20, 2018 11:18
Very friendly staff, it's always clean. I just wish they would confront individuals more often when they don't wipe down their machines when they finish.
A Google User
April 20, 2018 18:41
I like this gym for daily workouts, it's close to home, 24 hours and good tanning. Needs rowers! The janitorial staff needs some training and if I owned it the facility it would be CLEAN before the bulk of the morning crowd arrived at 4:00 a.m. not beginning to clean. I would expect that to be one of the tidiest times of the day. Always room for improvement. Most businesses facility is 20% of why people do business with you, a gym business it is 80%!
Jason Ludington
April 20, 2018 18:41
I like this gym for daily workouts, it's close to home, 24 hours and good tanning. Needs rowers! The janitorial staff needs some training and if I owned it the facility it would be CLEAN before the bulk of the morning crowd arrived at 4:00 a.m. not beginning to clean. I would expect that to be one of the tidiest times of the day. Always room for improvement. Most businesses facility is 20% of why people do business with you, a gym business it is 80%!
Jasmin Jackson
April 6, 2018 09:57
Staff is always friendly. Four stars for now until they get the stair climber they promised me years ago!
Stephany Hernandez
March 28, 2018 21:15
Friendly staff and always clean. Love going to this gym when I get the motivation to get off my ass
Leon Rodriguez
February 16, 2018 12:00
That's an awesome place the people there I have great customer service in not been aware about nobody judges you good equipment
Mark Lawrence McRay
February 13, 2018 17:42
The worst nastiest planet fitness I've ever been to, it was fine when I first went in, but soon, vapers appeared, and mixed in with the rest of the workers, it's a nasty chemical, so just because the floor is clean, the nastiness of the vaping clients makes walking outdoors a more pleasant workout. Horrible to invest so much then have it destroyed by filthy addicted clientele, including some of the staff hiding in the back room and vaping.
Shelby Jones
February 10, 2018 22:38
Awesome experience. Great place to work out .No judgment. Friendly staff and patrons .Clean, great atmosphere.
Robin Bull
January 30, 2018 16:37
It's a nice facility. I prefer the morning crew to the afternoon crew, but that's just me. Morning crew is friendlier and seem happy to be here.
David Kidd
October 24, 2017 11:14
It's a good gym but it could have a few updates. I wish they'd get stair steppers along with some isolation shoulder back and chest machines. I'd also like the dress code to be a little less strict for men. An increase in the weight of dumbbells would also be great. I know it's against policy but a free standing squat rack or two would be absolutely amazing to have in this gym.
Teresa Schultz
October 24, 2017 11:14
Would give them a zero if I could. When I signed up, I specifically asked if it was a contract and was assured multiple times I could cancel with no fees. So I went to cancel several months later and after they made fun of me, they told me I would have to pay the buy out fee as well as this month's fee. The month fee I understand because of how the days fell, but the only reason I purchased the membership was because it was no contract. I was just going to keep it, but after they made another joke about me, I just paid it and left. What jerks. "Everyone belongs" is BS. I should have went with 10 Gym originally. Usually I'm extremely fair on reviews, but if you are fat and looking to lose weight without judgement, this location is not the place for you!
Brit Murata
October 24, 2017 11:14
I like this Plant Fitness, everyone is really nice. Clean and has all the basics you could want.
It's not my favorite that I've been to all over the country but I'm always thankful that it has what I need to get by.
What I love about PF is that you have a general idea of what to expect!
Thanks Oklahoma you've been good to me!!
Jon Fields
October 24, 2017 11:14
Typical PF: small free weight area and contractual agreements but overall great. Very helpful, polite staff.
kylee hale
October 24, 2017 11:14
This place is really convenient and easy to get to from where I live, however it needs a little updating. The machines are good, but I wish they had stair steppers like there other locations, and I also wish they had the better tanning beds like at other locations. This past weekend I visited the Jasper Alabama location and that place was top notch, and made me disappointed in this planet fitness.
Teresa Schultz
October 15, 2017 17:58
Would give them a zero if I could. When I signed up, I specifically asked if it was a contract and was assured multiple times I could cancel with no fees. So I went to cancel several months later and after they made fun of me, they told me I would have to pay the buy out fee as well as this month's fee. The month fee I understand because of how the days fell, but the only reason I purchased the membership was because it was no contract. I was just going to keep it, but after they made another joke about me, I just paid it and left. What jerks. "Everyone belongs" is BS. I should have went with 10 Gym originally. Usually I'm extremely fair on reviews, but if you are fat and looking to lose weight without judgement, this location is not the place for you!