Chelsea Scott
October 24, 2017 10:57
Highly recommend any parents-especially with small children to find another YMCA or gym other than this one. The childcare center is really concerning for a few reasons. 1) the sign in system is reliant only on the staff members memory of who's child belongs to what parent, which brings me to number 2) they are incredibly understaffed and 3) their method of alerting parents to get their child or baby that has been upset for an extended period of time is to physically walk into the gym to find them (all the times I have went there have only been 1-2 staff members and more infants that need to be held than are available-not to mention the ages 3+ kids!
I have taken my 6 month old and 3 year old a total of 3 times hoping I just saw an off day, or maybe was being overly critical of the whole environment and each experience kept getting worse. The second trip I had to stop a small child from leaving the room as I was entering which the staff members didn't even notice. My 6 month old son had apparently been crying for a long time and he had a blow out diaper that was already drying he had been in it for so long as well as a large scrape down his leg that was red and raised. No explanation. A couple weeks later I thought I would give it one more try and this time there was only one staff member and a volunteer and possibly 15 kids under the age of 6. The equipment is FILTHY and as I walk in to pick my kids up the volunteer is changing his diaper and putting it on backwards on top of a changing table pad that used to be white I'm assuming, but was covered in old stains. Most of the baby equipment has literal dust on it and I don't know how often they clean the room! I also noticed a small child probably around 2 eating goldfish and trying to hand them to babies younger than she. Kids should be eating snacks supervised and in a contained area away from younger children.
Honestly, the list actually goes on and on. I think the staff in the room are doing the best they can, but management should be staffing these rooms correctly and NEED to update the check in/out system and thoroughly clean the room FOR STARTERS.