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- Address:2600 Hamilton Ave, Cleveland, OH 44114
- Phone:(216) 812-3304
- Website:http://www.flexspas.com/
- Rating:3.1
- Hours:24 hours
FLEX Spas Cleveland
Reviews
Rated 3.1/5 based on 31 customer reviews.
Scott McNutt
February 25, 2020 21:09
Went there with a friend in December 2019. When we went to leave they asked how we got in and how we got a key for the room and locker. They were going to charge us again. You have to be buzzed in then pay up front for the room and locker to get the keys. We paid cash that night. I was ready to call 911 if they wouldn't let us leave if we didn't pay again. So watch out for that. If i didn't have this experience i would have given them 5 stars.
Brad Corwin
November 19, 2019 22:37
First time here from Michigan... pretty impressed with this place...the only thing that I can suggest to management is to clean the steam room and upstairs shower room better! Has a smell to it. Menthol spray and disinfectant of course...and a good scrub! Overall- pretty impressed with the place overall. Flex Atlanta is also pretty amazing. Most relaxed I've been in a while! Hot tub, pool, hot sauna, dry sauna and a VERY nice building... Mix of people, very friendly staff and a very comfortable atmosphere. I recommend this bath house as it is one of the better ones in the country. Keep up the good work flex. There needs to be more flex's around the country.
MD MD
November 12, 2019 17:21
I will be traveling back the 6+ hours to enjoy a lot of that again. You give Chicago a run for it's money!
Gracias hombres
Jason james Zamiska
September 16, 2019 00:09
I love getting pounded. By as many men as. Possible would love go there every day
A Google User
August 6, 2018 17:36
Cool spot. Interesting people. Great time
Marlon M
August 6, 2018 17:36
Cool spot. Interesting people. Great time
Tony Le
July 26, 2018 02:23
Today June 25th, I went to the front desk to report that someone tried to steal a guy's phone. Both he and I were there to witness it...BUT that's not even the troubling part.
I reported it to front desk and the manager practically harassed me for making them aware of the situation. His frustration with me makes me questions the ethical behavior of the staff. He treated me poorly for doing the right thing. What example are they setting. Everyone is a paying customer and we almost were robbed and he focused his hostility towards me. There's something wrong going on in there. I hope this review will shed some light for you guys and help with some accountability. These guys can't go to the bathhouse and tell their friends to join for the purpose of stealing when people literally have their pants down. Be alert when here and report it to authorities not for the sake of yourself but the people after you who face the same ordeal
However, the venue itself is nice and big and clean so I raised it from a 1 star to 2 star. However when you have paying customers, you need to protect them and their privacy to the best of your ability. The staff as well as some of the guests might be there to loot your stuff and belongings. And a lawsuit could be in order if there is proof of misconduct. Ppl who witness their belongings being taken, should report to authorities that actually take it as a concern
A Google User
July 26, 2018 02:23
Today June 25th, I went to the front desk to report that someone tried to steal a guy's phone. Both he and I were there to witness it...BUT that's not even the troubling part.
I reported it to front desk and the manager practically harassed me for making them aware of the situation. His frustration with me makes me questions the ethical behavior of the staff. He treated me poorly for doing the right thing. What example are they setting. Everyone is a paying customer and we almost were robbed and he focused his hostility towards me. There's something wrong going on in there. I hope this review will shed some light for you guys and help with some accountability. These guys can't go to the bathhouse and tell their friends to join for the purpose of stealing when people literally have their pants down. Be alert when here and report it to authorities not for the sake of yourself but the people after you who face the same ordeal
However, the venue itself is nice and big and clean so I raised it from a 1 star to 2 star. However when you have paying customers, you need to protect them and their privacy to the best of your ability. The staff as well as some of the guests might be there to loot your stuff and belongings. And a lawsuit could be in order if there is proof of misconduct. Ppl who witness their belongings being taken, should report to authorities that actually take it as a concern
A Google User
July 22, 2018 13:39
My confidence was pretty low when I decided to go and see what this place was but then after hit and a miss when so many guys my confidence finally hit the floor and soon after it was below the floor.
anon mod
July 22, 2018 13:39
My confidence was pretty low when I decided to go and see what this place was but then after hit and a miss when so many guys my confidence finally hit the floor and soon after it was below the floor.
Gary Phillips
July 14, 2018 18:31
I had another "first" today. I was planning on meeting friends today at Flex for a day of relaxation. Upon checkin I was notified that I have been placed on a "banned list" from Flex by the manager. I hadn't attended Flex since last fall but have been a long-time supporter of the facility for over a decade. I was told that I was banned because of an "incident" in the fall. The only incident that happened I the fall was that I had completed an online Yelp review after my visit in the summer of '17. At the time of that visit I was shocked at the lack of cleanliness of the facility (towels scattered in the hallway, pool area, video rooms, etc.), used condoms on the floor, and showers, commodes, and urinals that were broken and not working. It was also a day that Flex was promoting a free noon barbecue meal for all (if memory serves me right it was Independence Day weekend). The individual on duty that day only grilled 6 burgers and 1 package of hot dogs and there were many more men there than that would adequately feed. When the cook was asked if he would be grilling more his answer was "no" and once these were gone they were gone.
The reason I had even considered doing the review was that I had been told that Flex had recently been purchased and was under managememt. These conditions were so far removed from the Flex that I had visited numerous times each year during the last decade or so.
I would have thought the new ownership would have appreciated an honest review of their facility and maybe all of these things I had experienced were an anomaly. In fact i sent a separate courtesy email to the manager to make him aware i had made that review on Yelp. I did eventually receive a follow-up email from the manager where he essentially told me he would be checking into my concerns and asked me to provide him with my name and contact information so he could do a followup. Apparently my providing him with that information is what was needed for his banning me. At no time was I told or notified by him that I was now banned from Flex.
I spent an entire career working with the public and I understand that sometimes that can be challenging. If the new owners only want "positive" reviews then they are selling their business and employees short. Constructive criticism, in my opinion, is invaluable. It's often those "wake up calls" that lead us to reevaluate the way we are doing business.
I was disappointed that I wasn't able to go to Flex today. I had heard things had gotten better and I was willing to again spend my hard-earned money and see for myself. Unfortunately, the management apparently didn't see fit for that to happen and my only recourse is to talk with him when he comes back to work on Monday. I live 4 1/2 hours away from Cleveland and am only here for the weekend so meeting him is not a possibility.
A Google User
July 14, 2018 18:31
I had another "first" today. I was planning on meeting friends today at Flex for a day of relaxation. Upon checkin I was notified that I have been placed on a "banned list" from Flex by the manager. I hadn't attended Flex since last fall but have been a long-time supporter of the facility for over a decade. I was told that I was banned because of an "incident" in the fall. The only incident that happened I the fall was that I had completed an online Yelp review after my visit in the summer of '17. At the time of that visit I was shocked at the lack of cleanliness of the facility (towels scattered in the hallway, pool area, video rooms, etc.), used condoms on the floor, and showers, commodes, and urinals that were broken and not working. It was also a day that Flex was promoting a free noon barbecue meal for all (if memory serves me right it was Independence Day weekend). The individual on duty that day only grilled 6 burgers and 1 package of hot dogs and there were many more men there than that would adequately feed. When the cook was asked if he would be grilling more his answer was "no" and once these were gone they were gone.
The reason I had even considered doing the review was that I had been told that Flex had recently been purchased and was under managememt. These conditions were so far removed from the Flex that I had visited numerous times each year during the last decade or so.
I would have thought the new ownership would have appreciated an honest review of their facility and maybe all of these things I had experienced were an anomaly. In fact i sent a separate courtesy email to the manager to make him aware i had made that review on Yelp. I did eventually receive a follow-up email from the manager where he essentially told me he would be checking into my concerns and asked me to provide him with my name and contact information so he could do a followup. Apparently my providing him with that information is what was needed for his banning me. At no time was I told or notified by him that I was now banned from Flex.
I spent an entire career working with the public and I understand that sometimes that can be challenging. If the new owners only want "positive" reviews then they are selling their business and employees short. Constructive criticism, in my opinion, is invaluable. It's often those "wake up calls" that lead us to reevaluate the way we are doing business.
I was disappointed that I wasn't able to go to Flex today. I had heard things had gotten better and I was willing to again spend my hard-earned money and see for myself. Unfortunately, the management apparently didn't see fit for that to happen and my only recourse is to talk with him when he comes back to work on Monday. I live 4 1/2 hours away from Cleveland and am only here for the weekend so meeting him is not a possibility.
Tony Le
June 24, 2018 07:27
Today June 25th, I went to the front desk to report that someone tried to steal a guy's phone. Both he and I were there to witness it...That's not even the troubling park.
I reported it to front desk and the manager practically harassed me for making them aware of the situation. His frustration with me makes me questions the ethical behavior of the staff. He treated me poorly for doing the right thing. What example are they setting. Everyone is a paying customer and we almost were robbed and he focused his hostility towards me. There's something wrong going on in there. I hope this review will shed some light for you guys and help with some accountability. These guys can't go to the bathhouse and tell their friends to join for the purpose of stealing when people literally have their pants down. Be alert when here and report it to authorities not for the sake of yourself but the people after you who face the same ordeal
However, the venue itself is nice and big and clean so I raised it from a 1 star to 2 star. However when you have paying customers, you need to protect them and their privacy to the best of your ability. The staff as well as some of the guests might be there to loot your stuff and belongings. And a lawsuit could be in order if there is proof of misconduct. Ppl who witness their belongings being taken, should report to authorities that actually take it as a concern
Tyler Troyer
June 13, 2018 06:06
Changing from previous 5 star rating to a 1 star after my past couple of visits over the last 4-6ish weeks. Always had a good time here over the past year of frequent visits. So my visits about 6 weeks ago, went alright. However, my room was not just dirty, but trashed. Cig butts, wrappers, visible smears on wall. TVs all seem to have missing buttons and angled to where you can't even really see them (if they do even work). I used the provided sheet and cases and use my towel on the bed mat. Left with probably two dozen bug bites (I'm extra allergic and swell up on just 1 and I had two dozen) all on my which was against the covered bed mat. Not even sure what it ever wws that bit me so many times. They lasted at least a week, we're very irritating, and made the that week miserable. Relied on many antiinflammatories, allergy meds , aloe, witch hazel, and topical cooling benadryl. The worst part, upon checking out of that visit with the assistant manager who usually works the front desk during 1st shift. White dude with a little chub to him, black hair-rudely informed me that my driver's License was simply .... Missing. Had ME go ask his workers what could have happened to it, all while doing nothing and just assuring me it wasn't his fault. I left my number with him, and left without my ID that day. (Which I had just gotten that week after getting my wallet with my SS and I'd stolen, made it complicating to get). Anyhow, I get a text a week later from a maitnence employee, saying my ID was brought back by a man who surely was expecting to get his but ended up with mine. (He was an older man in 60s vs me who is 23) I was told I had to come pick it up even though I live over an hour away and asked if it could bee mailed, even offered to send an envelope with the postage already on it....but nope. So I drive up there and got it, thought I'd stay for a. Little bit while I was up there it went OK. Left. And just last week after not going for a month or so, went and got a room. When I first arrived, the front desk at night was sleeping. I rang bell, best on glass. Went back to my car. Came back in. Tried it all over again. Took me probably 15 minimin to wake him up. Which I've never not once been snarky, unpleasant , or anything like that. However, I fell asleep. That same daytime assistant dude, knocked on my door and instantly uses his keys to enter even though I responded with "yeahh?" And I'm naked of course. All to tell me it was time to check out. I gathered my things and did so after about 15 minutes of that happening. He was really short with me, and told me the next time I come there will "probably" be a late fee on my account because I took 15 mins to get to the front. Something that isn't any policy or anything posted, or mentioned ever, not even other times when I stayed a whole 24 hours without renewal or ever being asked to leave. But just that guy barked that at me, like it was such a horrible thing ggfor him to have to walk back to my quiet room just a locker room away from the front desk. Mind you. NOT ONCE...was I ever apologized to for the ID thing, I never made a fuss about it, or demanded anything for my major inconvenience due to their mess up. And now I'm a good loyal guest, who cleans up and litterally brings Clorox wipes and leaves my room cleaner than when I got there. Never made any request or bothered anyone, or hardly left my room but for a shower or a vending machine stop. And I'm suddenly being treated foul and feeling very unwelcome and offended. Especially by the assistant manager who couldn't even call me when my ID was dropped off, and had a maitnence person text me daysss after on the matter. Therefore, if I ever return it'll be a good while. I could care less about the late fee BS he pulled out of nowhere even though the rooms are far overpriced for having to clean them yourself, clear your own bed, have people disrespect your privacy by barging in with the master key. All I would have appreciated was an apology for the mistake
A Google User
April 29, 2018 00:10
The facility is very nice. Staff was friendly and accommodating. I was here during an event, so the place was busy. The sauna and some of the upstairs was too dark making it hard to navigate. The pool was cold on this trip but it wasn't cold last time... Hopefully an unusual occurrence.
Brock Humes
April 29, 2018 00:10
The facility is very nice. Staff was friendly and accommodating. I was here during an event, so the place was busy. The sauna and some of the upstairs was too dark making it hard to navigate. The pool was cold on this trip but it wasn't cold last time... Hopefully an unusual occurrence.
JB
April 28, 2018 22:07
The pool was a little cool and the hot tub was a little hot. But other than that a fun place.
Dominique Hurd
April 24, 2018 15:32
Flex is not located by a busy street and the parking lot has a wall surrounding it, so if you worried about privacy this is a great place to go.
Fred Garvin
April 8, 2018 00:37
I've been a long time patron, since it was back on W 9th. Those were some good times, but I was also a young chicken back then. They do need to make some improvements, but they do seem to be making an effort in some areas. A couple bucks in cosmetics and fixing broken stuff would go along way(the furniture in the TV room and the upstairs showers). It's not Steamworks, but it nowhere near as bad as some of the places I've been.
On the positive side: The staff is friendly for the most part, especially at the check in desk. From what I've seen, they do clean the floors like ever 6 hours. It seem like they have a porn star come in to do a live show every other week or so. Lots of play areas, most of which go unused it seems(I miss the old Theater). Blackout nights do help those areas to get used more.
I do go there on a fairly regular basis and always have a great time.
Update: Went there tonight(4/7/81), very disappointed. The guy who normally works the front desk wasn't there yet. There were four people ahead of me in line. When I got up there after waiting patiently. I went to request a room in a particular range. I was told they weren't doing requests, which I questioned. I've been going for over 20 years off and on and lately about once or twice a month, in that time I've never been told they're not taking requests. The person working the desk mumbled something about the computer, I was like the keys are hanging up right behind you and was again told they're not doing requests. This was not the normal people that work the counter on a weekend evening, which I've never had an issue with. I could maybe understand if it slammed at the time or it was CLAW, but it wasn't. I was literally the only person in line at that moment. There were a few people a head of me, but they had already been taken care of and no one behind me.
I don't know if the issue is lack of training, I've never seen this person working the front desk before, but they definitely didn't have good customer service skills. I understand it's a bath house and all, but if you're not being at least polite and courteous to even customers of 20+ years, eventually you'll end up with not enough customers to keep the doors open. I did end up saving myself the 24 for a room tonight and just left.
One other suggestion is to make sure you get a receipt when you get a membership and if possible verify with another clerk before you leave. Keep the receipt until the next time you come, just to be on the safe side.
Richard Inks
March 29, 2018 21:05
Still many things are broken but are finally (sort of?) in the process of repair. The hot tub still smells BAD due to the heat being too low and the jets not working to disrupt the surface water (since people cant apparently read they need to SHOWER before getting into the hot tub, having the heat low and jets not working just promotes the bad smell). At times the music is too loud. Their porn selection is also severely bad. Just about every TV has weird, extreme kink type S&M going on. Last thing I want to see is some guy tied up in the air, bleeding and bruised with a bunch of random items clipped all over him while getting punched in the dick and pissed on by some other dude. Also seems to be no ethnic porn.....
Rich Inks
March 29, 2018 21:05
Still many things are broken but are finally (sort of?) in the process of repair. The hot tub still smells BAD due to the heat being too low and the jets not working to disrupt the surface water (since people cant apparently read they need to SHOWER before getting into the hot tub, having the heat low and jets not working just promotes the bad smell). At times the music is too loud. Their porn selection is also severely bad. Just about every TV has weird, extreme kink type S&M going on. Last thing I want to see is some guy tied up in the air, bleeding and bruised with a bunch of random items clipped all over him while getting punched in the dick and pissed on by some other dude. Also seems to be no ethnic porn.....
Ray Ray
March 20, 2018 01:04
Unprofessional staff,low on staff the staff could work a bit harder to keep the place clean they seem lazy n should be more informative about things
Dana Carr
February 16, 2018 15:29
This is my second visit to the club. once last summer which was fun with the outside pool open. A February visit was depressing. THe place seems dirty, dimly lit and creepy people. I am from Columbus. We are spoiled with Club Columbus. in a nice area, updated, clean, very attentive staff. I want to like Cleveland but it is getting harder on every front.
Tamara Cross
January 10, 2018 21:33
My visit to flex spa was great, the staff are professional and friendly, the establishment is clean and very trendy. I would visit flex spa again.
Rich Inks
December 19, 2017 15:03
A lot cleaner now. Still many things are broken but are finally in the process of repair. The hot tub still smells BAD due to the heat being too low and the jets not working to disrupt the surface water (since people cant apparently read they need to SHOWER before getting into the hot tub, having the heat low and jets not working just promotes the bad smell). At times the music is too loud. Their porn selection os also severely bad. Just about every TV has weird, extreme kink type S&M going on. Last thing I want to see is some guy tied up in the air, bleeding and bruised with a bunch of random items clipped all over him while getting punched in the dick and pissed on by some other dude. Also seems to be no ethnic porn.....
Thomas Tharp
November 8, 2017 13:58
Flex Spas was a great gift to myself. It is an establishment truly committed to providing an atomsphere for men to pamper themselves. From the pools to the steam rooms to the sauna they really have the necessary equipment. That being said, Flex could take better care of their infrastructure, pay a little more attention to details, and make sure that everybody on their staff understands customer service, and how to best provide it (cuz I think a couple of them may be a little fuzzy on the idea). But on the whole, a fantastic, fun place to run around naked, meet other running around naked men, and play til dawn. WOOF!
Marty Atherton
October 24, 2017 15:33
Really big place, lots of things to do and experience. Nice pool, big hot tub and several showers areas. Didn't get to see any of the suites but hear they are pretty good. Would go there again.
Willip Coleman
October 24, 2017 15:33
Went for the first time cuz I was traveling back home to Cleveland and my friend was the driver. Our last bar we went to my friend, who I love dearly, was reunited with another group of friends who were doing shots at the bar and slinging back drinks. Since he was the DD I told him we should get a a cab and books room at a motel or a B&B. He said he had a membership to Flex where a private room, hot tub, pool, gym, all await us. Cool! I'm in! I love hotels. When I get there this was not a hotel.
Jacob Stover
October 24, 2017 15:33
Large compound with lots of nice smaller areas. Sauna rooms and pools were nice, hotel rooms were higher quality than expected. Some small questionable hygiene issues, and the crowd will completely impact the experience.
FLEXECO INCORPORATED
October 24, 2017 15:33
Great crew, largest private men's club in North America. Full gym, indoor and outdoor pools. Hot summer time... great winter events
Rich Inks
October 24, 2017 15:33
A lot cleaner now. Still many things are broken. The hot tub smells BAD. Pool sides need to be cleaned. Still an over abundance of senior citizens go here regularly and follow you around creepily.