E Silva
March 11, 2018 13:04
I've gone to the Purdue location multiple times now and quality of service truly depends upon what day of the week you go. I don't recommend Fridays or Saturdays. If you are looking for a relaxing spa experience you will NOT find it on those days. The spa lounge is too small and too busy. With the blender whirring constantly in the kitchen which is immediately next to the "relaxation" area you will NOT be able to relax. Even with the no cell phone policy, people still bring their phones and chat it up loudly like it was a salon.
Had to put my head down and put my fingers in my ears at one point because it was so ridiculously noisy.
Staff is polite and apologizes for everything, but there is no effort made to resolve anything.
Took 4 requests just to get hot water for a cup of tea, and then had to wait another 10 for a clean cup, by that time it was time for my body treatment. I was in tears by this point.
The cleanliness, attention to detail and customer service is horribly lacking.
An unannounced state board visit would be a great wake up call for the Purdue location.
The body treatment shower was so dirty that it ruined the treatment for me. The bathrooms are always dirty. The rugs and chairs are so old and dingy look like they've rarely if ever been cleaned. The spa robes are torn and tattered.
The salon is a issue of product quality. After a recent all over color, my virgin hair has become dry, brittle, frizzy and severely damaged to the point it falls out everywhere.
Will be filing a complaint with the North Carolina Board of Cosmetic Examiners for sanitation issues, hopefully that will encourage an inspection.