| Mon | 05:00 am - 12:00 am |
| Tue | 05:00 am - 12:00 am |
| Wed | 05:00 am - 12:00 am |
| Thu | 05:00 am - 12:00 am |
| Fri | 05:00 am - 10:00 pm |
| Sat | 08:00 am - 08:00 pm |
| Sun | 08:00 am - 08:00 pm |
If you enjoy going to the gym to socialize or look at your phone, then this is the place for you. Overall it's cheap membership with lots of equipment and space. However, the crowd it brings brings a negative impact to the standards. I would honestly only recommend this gym if you go during weird hours like very early or super late due to the fact of the community inside.
Been going to the gym for the quite some time now .dropping the enrollment fee to 0$ and 10 a month is great but your bringing in the serious and the not serious the good and the bad making bullying possible like what happened to me the other day ..people using a machine how ever you try to use the other one you get a rude voice saying hey I'm on that machine too while sitting playing with cell phone ..some people are not three to workout I could see that .there is a lack of supervision. I'll continue going to that gym I'm not giving up on it ..as this gym is close to my house and business the place is clean no problem with the crew just need some supervision and some rules like limiting cellphone usage and not use more than one machine at same time blocking others from working out and no bullying as this could turn ugly really fast
Love it! Friendly staff clean building nice people that go there! And they have the best room which is a theater room it's got a big TV screen or should I say movie theater screen it's absolutely huge and it plays movies in the dark while you're walking on a treadmill or elliptical machine or bicycle fantastic!
I had to update my review. I've been a member for about a year. Over time the gym has become disgusting. I come everyday, various hours, have yet to see anyone clean the floors. There are ball sized bundles of hair on almost every equipment, fingernails, and everything else under the sun. Dumbbells are always out of order and sometimes not even in the dumbbell area. Members have become more "careless" with their gym etiquette. Constant yelling...cussing...rapping music aloud. Need i say more? I'm cancelling this week and signing up at another gym.
The Good:
I appreciate the greetings upon arrival. During my visits, the equipment is typically available. And there is a nice variety.
The Opportunities:
Since the first day I signed up, the methodology in how I was billed never was clearly explained. I believe this is a great training opportunity for those that give tours/sign you up, and essentially tell you anything to sign that dotted line. Good luck trying to navigate their fine print on the matter as well.
It's an absolutely cluster trying to navigate their phone system as some are franchised to different call numbers. If by luck, you're able to reach the correct branch, you've wasted 10 minutes through automated systems.
Overall, it's sad to see most of the staff busy texting, or playing games on their phones as you try to get any sort of help. They're typically more bothered to have to assist you.
It's also irritating having to clean up behind the other patrons, or trainers who do not enforce their clients to wipe down the equipment after use.
I am not understanding why this particular fitness connection is closed for two straight days when ALL of the other fitness business around them AKA LIFETIME FITNESS ARE OPEN? I want to cancel my membership and go to a real gym (Lifetime fitness or SportsCenter) and community where we can still get a work out even if winds are 5mph. That's the point of competing and sports right you have to stay ready and prepared but with the gym closed we cant do that can we? Why cant management be better? We deserve better.
It is well equipped with a great staff, everything you could ever need for a workout. However, no one re-racks their weights. People leave 4 plates on the deadlift bar and just walk away, the dumbbells are left around the gym and are never in any sort of order, and it is always unclear if the racks and benches are in use or not because, again, no one racks their weights. With proper gym etiquette, it would be one of the best gyms in Charlotte.
The management here is the worst. I have been practically begging for a refund of monies deducted from my account for an enrollment fee for months now. When I enrolled and paid the enrollment fee of $79.99 back in March, somehow my information was entered into their system incorrectly. I was initially able to go into the gym with no problem but one day about 2 months after my enrollment I was stopped advising that my account was inactive.
I was told that during enrollment the proper signatures weren't obtained causing the account to go into inactive status and that I would have to be refunded and re-enroll (at a higher enrollment fee). Not pleased with the process because it seemed like something that could have been fixed in their system with a few clicks, but I agreed. Well, that was in June. I have called this location REPEATEDLY and spoken with Phil, Kelly the manager and Chad the district manger and no one has any answers or explanations as to why it is taking over 2 months to process a refund which they have approved and agree that is owed. So I am out of $79.99, with no active membership and unable to workout. This has got to be the worst managed facility I have yet to deal with. Everyone here wants to be cool with you but when it comes to handling actual business they can't do squat.
The management here is the worst. I have been practically begging for a refund of monies deducted from my account for an enrollment fee for months now. When I enrolled and paid the enrollment fee of $79.99 back in March, somehow my information was entered into their system incorrectly. I was initially able to go into the gym with no problem but one day about 2 months after my enrollment I was stopped advising that my account was inactive.
I was told that during enrollment the proper signatures weren't obtained causing the account to go into inactive status and that I would have to be refunded and re-enroll (at a higher enrollment fee). Not pleased with the process because it seemed like something that could have been fixed in their system with a few clicks, but I agreed. Well, that was in June. I have called this location REPEATEDLY and spoken with Phil, Kelly the manager and Chad the district manger and no one has any answers or explanations as to why it is taking over 2 months to process a refund which they have approved and agree that is owed. So I am out of $79.99, with no active membership and unable to workout. This has got to be the worst managed facility I have yet to deal with. Everyone here wants to be cool with you but when it comes to handling actual business they can't do squat.
The place is huge, the people are very nice and they have all type of machines and classes to help you achieve your goals. The only problem is how dirty the lockers and the bathrooms are. It is very uncomfortable to go and use the showers because it has molt due all over and the toilets need to be deep clean. Other than that is a good place to be.
The place is huge, the people are very nice and they have all type of machines and classes to help you achieve your goals. The only problem is how dirty the lockers and the bathrooms are. It is very uncomfortable to go and use the showers because it has molt due all over and the toilets need to be deep clean. Other than that is a good place to be.
Generally good facility at great price. I play racquetball 2X/week and for the last month or so the courts have been filthy. I left messages at the service desk for the mgr., but he said he didn't get them. I spoke with the mgr. personally 2-3 times showing him the balls of hair and dirt, but no improvement. I play early morning and it is not that hard to dry mop a floor 1-2 times/day. Photo is what I cleaned up today before I would play.
Great place to get some exercise. Mu only down fall to this place is its always packed with people and not being able to get a good workout. Everyone stays on the machine and when you try to use it, they think its theirs. Not liking the policies here at all
Great place to get some exercise. Mu only down fall to this place is its always packed with people and not being able to get a good workout. Everyone stays on the machine and when you try to use it, they think its theirs. Not liking the policies here at all
Best location out the city. Cleaner bigger and more to do. After coming here I feel like every other location needs to be redesigned just to keep up with this one.
If I could do zero stars I would. Such a nice gym but, what does that matter when the staff and service team could care less about you? I've been charged extra payments for this gym that I was not supposed to be charged for. Was told I was going to be paying 10$ a month and they raised that to 20$ and did not make me aware of that. Now I am trying to cancel the accounts and they are having problems with that as well. It was problems when I had the account and now there's problems with me trying to cancel it? This gym is not worth the stress it causes, the staff and service team did not care about all of the inconveniences they caused. All of my friends are having the same problems, we are all college students and go to this gym frequently. They are cancelling there accounts as well. DO NOT SIGN UP IT IS NOT WORTH THE STRESS AND IT IS VERY HARD TO GET OUT OF THE DEAL!!
If I could do zero stars I would. Such a nice gym but, what does that matter when the staff and service team could care less about you? I've been charged extra payments for this gym that I was not supposed to be charged for. Was told I was going to be paying 10$ a month and they raised that to 20$ and did not make me aware of that. Now I am trying to cancel the accounts and they are having problems with that as well. It was problems when I had the account and now there's problems with me trying to cancel it? This gym is not worth the stress it causes, the staff and service team did not care about all of the inconveniences they caused. All of my friends are having the same problems, we are all college students and go to this gym frequently. They are cancelling there accounts as well. DO NOT SIGN UP IT IS NOT WORTH THE STRESS AND IT IS VERY HARD TO GET OUT OF THE DEAL!!
This is an awesome place to workout however; they really need to be more intentional about maintaining their guest wifi. If this is a means of attracting customers, it should be maintained properly especially since this is a commercial location. Hope they fix it soon. Update after a year. Still a great place but Wifi is still spotty and practically useless around 8-930 pm
I love this gym they have very friendly customer service also they have a kid's place with the great staff they also have snacks such as health cookies Health drinks Muscle Milk for the build muscle protein drinks I love there room that's specially for if you want to walk ride a bike or use the elliptical and you can watch movies set up being out in the opening with all the people around and they can see what you're doing the steam room is larger than most it never smells like a gym they always cleaning and wiping down the equipment even mopping the men's locker and shower room
Nice gym. Clean and have good service. There is small problem which is when to go there. Some times it is so crowded. I suggest having 24/7 service.
Love my new gym home. Clean. Inviting. Great staff. Decent prices. Professional staff. Live the fitness classes offered and how the floor plan is set up. Reasonable contract as well
Live my new gym home. Clean. Inviting. Great staff. Decent prices. Professional staff. Live the fitness classes offered and how the floor plan is set up. Reasonable contract as well
This is a MEGA Gym. It's big. A little overwhelming for a first timer. All the machines are contemporary and sprinkled with technology. TVs all around and enough machines to go around. However, things can get crowded, especially after 5pm. Given this location, you'll be sure to have a running partner next to you on the treadmill. Every possible machine you can think of is here, it even has a sauna, and a treadmill movie theater...yeah exactly. It's a lot to take in but, for the price as low as $10, just do it.
Weights are never reracked or in the correct spots. If you planned on squatting, benching, or deadlifting, forget about it. Not only will they all be taken at any given time on any given day, but there won't be enough 45lbs plates for you to use given the amount of members that are there. The only upside to this gym is it's inexpensive, and if that's your only qualifier for if you sign up or not, then this place is for you. But if you want a quality workout and a consistently motivating place to train, look elsewhere.
The most affordable option in University and you get what you pay for it. Always busy, dirty, and poorly managed. The sauna only works half of the time because people decide to pour water on it. The locker rooms smell like they haven't been cleaned in weeks and that's only if you are lucky enough to get a stall. There are many other better gyms in the area but hey their selling point is that this one is cheap! And it shows...
It is well equipped with a great staff, everything you could ever need for a workout. However, no one re-racks their weights. People leave 3 plates on the deadlift bar and just walk away, the dumbbells are left around the gym and are never in any sort of order, and it is always unclear if the racks and benches are in use or not because, again, no one racks their weights. With proper gym etiquette, it would be one of the best gyms in Charlotte.
Besides this gym being overcrowded and dirty they also do not care about their costumers. I have been bringing a guest since I joined months ago, either my boyfriend or my one friend Sara. Not ONCE did anyone ever ask for any of their IDs and the staff has always been fairly friendly to us. However, when we came in today we came up to a large group of people that were stopped up because the employee was saying they now needed their IDs to check in as guests. Clearly from the gathering of the group of people this was a new rule to everyone. My friend did not have her ID since I drove us and we have never had a reason to have it before. We explained this to the employee and she said we would have to speak to the manager. The manager Kelly came over already clearly agitated. I again explained the situation and asked nicely if she would let it slide this one time since this rule has never been enforced and she curtly said no. I explained that I did not think this was fair since they made no announcement to the members that they would now be enforcing this rule. She said that the rule has been being enforced for two weeks which it clearly it has not because if you check the records, me and that exact friend have been there in the last two weeks. Then Kelly replied that fitness connection can do what they want and that it was in my contract and that I should have read it. Then she continued on and started to personally attack my friend's appearance, saying that she doesn't even look like she is 18 (my friend is 23 and we are both graduate students at the university). My friend was extremely hurt by this and I became very frustrated and told Kelly that was extremely rude and she replied that it wasn't rude at all and she was simply being honest. This adding to the fact that the gym has been over crowded to the point where we are unable to use any equipment when we come in and also the fact that it is also regularly dirty, I told Kelly that I was being pushed to cancel my membership. She then said she would be happy to help me with that. It is extremely clear that fitness connection only cares about making money and not their actual costumers. I then asked for Kelly's name and she made a big show about showing me her name tag which indicates that she is not concerned that she will be in trouble for treating a costumer so poorly. She then sarcastically said "have a nice day" and her and the other employees watching started laughing as I walked out. I am cancelling my membership immediately.
I enjoy the gym and the variety of equipment but overall cleanliness of the facility is a mess. The women's room was a total disaster. Dumbbells were all over the floor, the dumbbell rack was literally empty, and dumbbells were misplaced. I was there at about 9pm on Thursday and it was still packed. One thing that had happened to me while I was working out was when the cleaning lady vacuumed the hip abductor machine while I was sitting/using it. Clearly it was pretty empty but she had to vacuum that machine first.
This gym is much better than the location at Ballayntyne! This is great for what I need, and I get in by 3 pm and out before the rush! Much more equipment than Gold's Gym! I am very satisfied with this gym!
Nice facility. Plenty of equipment to use. I love that they have an area for women ONLY to work out in. Glad I joined.
Nice facility, plenty of space and equipment. The only drawback is the shower water is too weak, water is like dripping. I hope they could turn iit stronger. That will make a 5 stars gym.
Love this place. Huge and has a very large amount of equipment for anything you could need. Does get a little busy, just go early, around 2 or 3, or an hour or two before close and you will be fine. Avoid 4-7 like the plague. Location is great and the price is 1/7th of what I was paying back at home. Would definitely recommend this gym to anybody trying to make some gains.
Very disturbing event with this fitness center.
My membership was up on 08/31/2017 and we renewed for a year, paying in full. Today, 09/09/2017 I'm told my membership is not valid. We renewed at the North Lake facility and money was withdrawn from our financial institution, yet this occurs.
Very poor decision to renew with this fitness center and recommend everyone watch your membership and money.
Now after speaking with Fitness connection in mid September 2017 and being told this problem was corrected, today 10/7/2017 I find out I had been lied to yet again.
Telling customers lies is not the most appropriate approach to remain in business.
Holden Russell the general manager with North Lake facility might need to learn honesty and decency!
