| Mon | 08:00 am - 09:00 pm |
| Tue | 08:00 am - 09:00 pm |
| Wed | 08:00 am - 09:00 pm |
| Thu | 08:00 am - 09:00 pm |
| Fri | 08:00 am - 08:00 pm |
| Sat | 09:00 am - 03:00 pm |
| Sun | 09:00 am - 02:00 pm |
Ralph ave location is one of the WORSE gyms I've been to. I've been a member for 10+ years with hopes it would get better. Wrong!!! The equipment are pre historic, treadmill belts are worn out ( accidents waiting to happen) no ab machines, two kettle bells no matching pair. Elipitcals are old, incline doesn't work. They bring all the old machines from the predominantly white gyms to the Ralph avenue location because it's mostly minority attendees. OMG it's ridiculous that gym is still functioning. The classes are great but it's a bit redundant. I'm definitely on my way out since ALL of my friends already left. If you are serious about fitness then this isn't the place for you. If you like classes just for fun then you can try it.. Stop raising the price for this sorry excuse of a gym.
I have been a member of this Gym for years. It is in dire need of updating. The whole gym is outdated and so is the equipment. Downstairs, there is always missing weights and broken machines that remain broken for months on end. The studio has uneven floors and when you work out it can feel like your feet is uneven. The stage is being held together by blue tape. It is sad to see the Gym in this condition especially since they just raised monthly dues. If you charge members more money then the Gym should gradually be updated as well. We should see our dollars put to work. It is unfair because when I go to the Kings hwy location they have better equipment and it is ipdated to resemble a fairly good Gym. Is there a reason why this location is so outdated? I have personally heard members say in person how they are canceling their membership because they are expected to work out in unfair conditions. People should not have to work out in unfair conditions especially when paying high prices that is worth an elite Gym!!!!!!
Because its a woman's Gym you can be comfortable
Don't sign up with this gym period. They charge more than other gyms and their facilities are small and the worse part of it all is that cancelling with them is hell. They try to extort you or get you on any technicality to draw out the cancellation process so that you keep paying them a monthly fee. They have a 45 cancellation policy for basically no reason just so they can charge you an extra month even if you cancel before your current month is over. And then now they even make it harder by forcing you to show up in person to cancel their subscription.
I'm very disappointed with the customer service Staff needs to be more detailed when addressing needs of customers.I called to put a freeze on my account being I was out of training for a few months.Staff did not explain to me that there was a cost, and that it was going to be charged monthly.She just took my request and process with saying a word.After seeing the charge I enquired only to speak to someone else who told me it would be a monthly fee and I will have to pay to unfreeze it.Had she explained all that I would have let it be.Now I would like some favourable response on this matter please.
I'm very disappointed with the customer service Staff needs to be more detailed when addressing needs of customers.I called to put a freeze on my account being I was out of training for a few months.Staff did not explain to me that there was a cost, and that it was going to be charged monthly.She just took my request and process with saying a word.After seeing the charge I enquired only to speak to someone else who told me it would be a monthly fee and I will have to pay to unfreeze it.Had she explained all that I would have let it be.Now I would like some favourable response on this matter please.
Really good gym!! Has very fun classes with amazing instructors!!
The staff here was rude and uninviting. My daughter and I went to check this place out for a possible membership and the staff didn't greet us like they wanted any new members. They just told us to "go ahead and look around" (unassisted) and the 2 ladies at the front desk had this attitude like we were bothering them. In addition to that, this place is very very small. Very few machines. Most downstairs which include a few treadmills and some bikes.
The staff here was rude and uninviting. My daughter and I went to check this place out for a possible membership and the staff didn't greet us like they wanted any new members. They just told us to "go ahead and look around" (unassisted) and the 2 ladies at the front desk had this attitude like we were bothering them. In addition to that, this place is very very small. Very few machines. Most downstairs which include a few treadmills and some bikes.
I've been a member at Lucille Roberts for over 10 years. However, I just started coming to this location. For the most part, you get what you put in regarding the workout. Lucille's is most popular for their classes. Their equipment isn't your most up to date and this site doesn't have a big selection of machines.
I love this particular site because they have plenty of free parking. I also love two of their instructors, Tammy and an older woman who knows how to give a total body work out during the morning. You would think because its the morning it wouldn't be so crowded, but those classes fill up quick so grab a spot and get your work out on. I love that it's mostly women and I am satisfied with the club.
I've been a member at Lucille Roberts for over 10 years. However, I just started coming to this location. For the most part, you get what you put in regarding the workout. Lucille's is most popular for their classes. Their equipment isn't your most up to date and this site doesn't have a big selection of machines.
I love this particular site because they have plenty of free parking. I also love two of their instructors, Tammy and an older woman who knows how to give a total body work out during the morning. You would think because its the morning it wouldn't be so crowded, but those classes fill up quick so grab a spot and get your work out on. I love that it's mostly women and I am satisfied with the club.
I'm very disappointed and appalled by the way members are treating the younger generation of members in the Zumba classes. There are a group of your members that are Forceful, Deceptive, and will use Violence to intimidate to push a woman out of the Zumba class because they want the class all to themselves to control the very first row placements. Many ladies have stop comming to the Zumba classes because of this. I have been personally attached, pushed and hit by a specific member in the front row, i can personally point out this member for you. Please get back to me. And WORST.... Some BLACK LADIES WHO GO TO THIS RALPH AVE LUCILLE ROBERTS ARE RACIST AGAINST THE COLOR OF MY SKIN. YES..this is the God honest truth.
I'm very disappointed and appalled by the way members are treating the younger generation of members in the Zumba classes. There are a group of your members that are Forceful, Deceptive, and will use Violence to intimidate to push a woman out of the Zumba class because they want the class all to themselves to control the very first row placements. Many ladies have stop comming to the Zumba classes because of this. I have been personally attached, pushed and hit by a specific member in the front row, i can personally point out this member for you. Please get back to me. And WORST.... Some BLACK LADIES WHO GO TO THIS RALPH AVE LUCILLE ROBERTS ARE RACIST AGAINST THE COLOR OF MY SKIN. YES..this is the God honest truth.
Time to go get a great workout opportunity
Clean gym, some machines don't work properly but nice and quiet sometimes
I lOVE going here for Zumba, I want a permenant gym to go to but the equipment is so outdated!! I rather go to blink until they start renovating. PLEASE GET NEW EQUIPMENT!
I would give a 5*, however I feel there should be better equipments. The manager, Shante is very motivational and encourages not only physical suggestions but also nutritional suggestions to members. The assistant manager, Erica is very helpful also. Erica is an inspirational because of her weight lost journey including healthy eating. The classes are wonderful! I enjoy each and every class. I look forward to the summertime when I am able to attend the classes in the mornings and the evenings. I do hope that they are being paid top salary because of the years of experience and expertise they have. The cleaning of the facility is very clean compared to what it was like before she started working. As I've said when I started my review, this gym needs more equipments and also better maintenance. On numerous occasions I have seen a man come in and working on something but he seem to spend more time sitting down than actually fixing things that need to be fixed. For example, there's a piece of metal that has been sticking out of the ceiling of the class area for almost 2 months and it's still not fixed. Also, one of the ceiling fans in the class area hasn't been giving air for the month. There are machines that has been out of commission for weeks and they're not being fixed. I hope this has been helpful.
Never signed up for a plan but service and the feel/ look of the place is inviting
I love the fact that the gym is for ladies only. If you are interested in the group classes then this gym is for you. However for someone like myself who attends the gym for the equipment, it is not up to par. It needs severe and immediate maintenance. Pulling 5 lbs on the cables and pulley machine can feel like 15 lbs because the cords are shredded or the machine needs oiling. And they could also add more of a variety of machines to achieve a full body workout.
I have reported to the staff about the much needed maintenance about 7 months ago and nothing has been done to date.
The classes are great especially when you bring a friend. The staff is funny and the gym is family oriented.
Great classes , excellent instructors . This location has a kind and professional staff, however in comparison to other Lucille Roberts locations this place needs a serious renovation and new equipment.
I would give a 5*, however I feel there should be better equipments. The manager, Shante is very motivational and encourages not only physical suggestions but also nutritional suggestions to members. The assistant manager, Erica is very helpful also. Erica is an inspirational because of her weight lost journey including healthy eating. The classes are wonderful! I enjoy each and every class. I look forward to the summertime when I am able to attend the classes in the mornings and the evenings. I do hope that they are being paid top salary because of the years of experience and expertise they have. The cleaning of the facility is very clean compared to what it was like before she started working. As I've said when I started my review, this gym needs more equipments and also better maintenance. On numerous occasions I have seen a man come in and working on something but he seem to spend more time sitting down than actually fixing things that need to be fixed. For example, there's a piece of metal that has been sticking out of the ceiling of the class area for almost 2 months and it's still not fixed. Also, one of the ceiling fans in the class area hasn't been giving air for the month. There are machines that has been out of commission for weeks and they're not being fixed. I hope this has been helpful.
I love the fact that the gym is for ladies only. If you are interested in the group classes then this gym is for you. However for someone like myself who attends the gym for the equipment, it is not up to par. It needs severe and immediate maintenance. Pulling 5 lbs on the cables and pulley machine can feel like 15 lbs because the cords are shredded or the machine needs oiling. And they could also add more of a variety of machines to achieve a full body workout.
I have reported to the staff about the much needed maintenance about 7 months ago and nothing has been done to date.
