Tiffany Marie Chandler
August 21, 2019 12:42
I was not able to leave zero stars, unfortunately. There was also not an option to leave a middle finger, unfortunately. DO NOT, I repeat, DO NOT go to this gym. I read the reviews before I signed up and many of them were negative about continuing to be charged after they had cancelled their accounts. Against my better judgements, I signed up anyway and it was a huge mistake.
I cancelled my account in person, was told there would be a charge and a 45 waiting period, I agreed and they said everything was taken care of. 4 months later, I saw that I had continued being charged monthly. When I called to ask for a refund and explained that I had already cancelled in person, they said there was no note of it on my account and refused to offer any refund. So know before you sign up, if you choose to cancel, they will straight up lie to you, steal from you for as long as you do not notice, and then refuse to pay you back.
Many of the reviews say this if you read down the comments. Don't support a company that fosters theft and deception as a baseline of customer service. The YMCA and Crunch gyms are within a block and the YMCA has a steam room!