Matthew Small
February 15, 2020 22:06
You get what you pay for. NYSC is a mid-tier health club for mid-tier prices. I like that membership allows you to visit all non-Premier clubs and there are plenty in the city. You get fresh towels and this club is very large over 4 floors with the same equipment as most other clubs. No swimming pool. Unlike their 51st street club, the machines have yet to be renewed, likewise the changing rooms. Remember to bring your own lock for the lockers. In my experience, 90% of the machines are working. The treadmills are not callibrated so the pace of each one is a little random, some easier, some harder than the pace you set. The fourth floor weights room can get crowded. TV service is a bit of a lottery on the machines. They constantly play corporate videos highlighting fantastic front desk staff talking about greeting members by name. This only goes to contrast the reality of someone exuding boredom scanning your membership in silence without making eye contact barely glancing away from their smartphone. I only visit this club at weekends so rarely see any staff other than front desk, janitorial or a trainer or two. Overall, I give it a 3 stars as the facilities are desperately in need of a refresh, and there seems to be a general lack of focus on details and quality customer service which isn't a cost issue.