| Mon | 05:00 am - 09:30 pm |
| Tue | 05:00 am - 09:30 pm |
| Wed | 05:00 am - 09:30 pm |
| Thu | 05:00 am - 09:30 pm |
| Fri | 05:00 am - 08:00 pm |
| Sat | 08:00 am - 02:00 pm |
| Sun | 08:00 am - 02:00 pm |
WARNING- FRAUDULENT CHARGES!
This gym is fine. I decided I wanted to try CrossFit,and this gym was close to my apartment so I decided to give it a try. I went for their new member special- 5 weeks. At the end of the 5 weeks, I decided that CrossFit wasn't my thing, and decided not to continue. I actually liked the coaches and thought the gym itself was nice. Fast forward to January, I realized my card was charged $337.67 for the month of December, and $337.67 for January. Not only were these charges MUCH greater than what was discussed previously, I had not been utilizing the gym at all this entire time.
I decided to reach out to the owner, Izzy. I emailed him at the end of January as his associate recommended doing. The person on the phone told me, "he's always on his email, he will get right back to you"... crickets.
I emailed him again on February 7th, and again on February 15th.... no response.
At this point, I had called the gym a few times, as well just trying to get in touch with the owner, I think I left about 2 voicemails without any responses.
So then last week, I called the gym, only to realize, my phone number had been blocked! This seemed so insanely crazy to me, I actually went to the gym physically and asked the receptionist if there was a problem with their phones, only to find out, it was true, Izzy blocked my number from calling.
Today, a week later, I made another attempt to go to the gym because I knew Izzy was usually there on Wednesdays. When I arrived, there was a sign on the door to call him if you wanted to enter the gym. I called, told him my name, and he gave me the code to open the door, only, he made up a code that did not work. This man has gone to great lengths to NOT talk to me, when it would've been SO much easier for him to just have a quick conversation with me about the charges.
At this point, I don't even care about the money, I care about the fact that this business owner has gone to great lengths to purposely ignore a customer. Do yourself a favor, and choose not to do business with someone who lacks enough respect, assertiveness, and confidence to have simple customer service interactions.
Worked out here over the summer and will definitely do so again when I visit NY later this year.
Not a bad experience here! I went for a Saturday open gym and the staff was pleasant and there were 5-10 other people in the gym. I have dropped in to many other open gyms around the country and some are good and some are NOT good. This one falls in the middle. First, I would say that things were 'messy'. I am a member of a small gym, but the owner keeps things VERY tidy, so this is always my annoyance when rowers, bikes and weights are just sitting around in random places. Now don't get me wrong, it is not like the place is a train wreck, but simply just a bit untidy. The only other thing I didn't like is that they had the music so low you could barely hear it for the whole 2 hours of open gym. I get that it is not a class, but certainly it would be good to have some music at a reasonable level to listen to instead of almost dead quiet. On to good things, their equipment was plenty and in good shape. They had plenty of space for everyone to do their thing and the place was overall very clean (not to be confused with being untidy above). The staff members were very responsive via email prior to my visit, so overall I would say this was a positive experience.
I went to the gym for a free class. After the class I signed up with Izzy for a one month subscription, which they enticed me with at a discount. After a few months they gym charged my card for another month, which I didn't authorize. I tried calling the gym multiple times and sent an email, but no answer. So i had to cancel my credit card and call in a fraudulent charge, which was very annoying. Gym can scam you, be aware!!
I can't cancel my membership and noone is answering my emails or phone calls! They also charged my card for renewal without my conscent. Their customer service is the worest they have one person called Izzy who handles everything but he doesn't answer emails or phone calls and he charged my credit card without my conscent.
By far the greatest CrossFit box on the upper east side. The team is beyond supportive, the workouts are awesome, and the facilities are gorgeous. The coaches are really incredible individuals and I consider myself very lucky to be a part of the ICE family.
By far the greatest CrossFit box on the upper east side. The team is beyond supportive, the workouts are awesome, and the facilities are gorgeous. The coaches are really incredible individuals and I consider myself very lucky to be a part of the ICE family.
ICE NYC UES is the only place to train in the city. More important than the convenient location and the gorgeous space, the coaches motivate and push each person so they reach their individual goals and maximize their potential. Plus, they're cool and make your journey FUN! ICE also provides luxury amenities and fully stocked restrooms and showers! Highly highly recommend!
ICE NYC UES is the only place to train in the city. More important than the convenient location and the gorgeous space, the coaches motivate and push each person so they reach their individual goals and maximize their potential. Plus, they're cool and make your journey FUN! ICE also provides luxury amenities and fully stocked restrooms and showers! Highly highly recommend!
ICE NYC is the most professional box i have ever been to. The coaches are very knowledgeable and the programming is on point. The space itself is beautiful and the bathrooms are spotless. The classes are not intimidating at all, in fact, i felt the exact opposite. The coaches create a "family" experience where as everyone participates at their own level. Great box and I highly recommend taking a class!
ICE NYC is the most professional box i have ever been to. The coaches are very knowledgeable and the programming is on point. The space itself is beautiful and the bathrooms are spotless. The classes are not intimidating at all, in fact, i felt the exact opposite. The coaches create a "family" experience where as everyone participates at their own level. Great box and I highly recommend taking a class!
I've been a member of this facility for over a year and it is by far the best box in Manhattan. They have a great community vibe and wonderful programming!
Such a great space! Beautiful facility, great coaching staff, friendly members. Such a great community here in the city!
Best place ever!!!!! Awesome coaches, hard workout and beautiful locker rooms! I highly recommend it!
Pleaseee be careful going here! They're actually cruel- the quote that says, "when people show you their true colors the first time, believe them."
Just warning you- learn from my mistake. I barley write reviews (let alone bad ones- it's just not worth my time.) But there are so many other ways to work out in NYC.
Excellent space, custom floor which helps you lift weights without worrying about dropping them. Great facility and excellent open gym times. A must when I'm in town.
I was a drop-in and felt completely welcome at ICE UES. I had Ian as a coach for my class and picked up some great tips and tweaks on a movement that I have trouble with at this stage in my training. Highly recommend ICE!
Ice is a great new gym with good classes. It's clean and nice and they have a great food bar with smoothies and other good stuff. Thumbs up!
Fun atmosphere. Large open space. Very challenging workout that flies by because of the engaging coaches. One of the toughest workouts in NYC.
Excellent space, custom floor which helps you lift weights without worrying about dropping them. Great facility and excellent open gym times. A must when I'm in town.
I was a drop-in and felt completely welcome at ICE UES. I had Ian as a coach for my class and picked up some great tips and tweaks on a movement that I have trouble with at this stage in my training. Highly recommend ICE!
Ice is a great new gym with good classes. It's clean and nice and they have a great food bar with smoothies and other good stuff. Thumbs up!
Fun atmosphere. Large open space. Very challenging workout that flies by because of the engaging coaches. One of the toughest workouts in NYC.
